Just came across a Tableau white paper and one of the top 10 business intelligence trends they talk about is how Social Intelligence is increasingly becoming a distinct competitive advantage.
“In 2014 we saw organizations begin to analyze social data in earnest. In 2015, the leading edge will start to take advantage of their capabilities. Tracking conversations at scale via social will let companies find out when a topic is starting to trend and what their customers are talking about. Social analytics will open the door to responsive product optimization.”
Per Wikipedia, “Social intelligence is the capacity to effectively negotiate complex social relationships and environments…[ it is social intelligence, rather than quantitative intelligence, that defines humans… social intelligence is an aggregated measure of self- and social-awareness, evolved social beliefs and attitudes, and a capacity and appetite to manage complex social change.”
So what is the social intelligence of your business? Are you managers and decision-makers looking at data to help them understand the social intelligence of your business? How do you measure social intelligence and start calibrating data?
These questions are exactly the kinds of things DMAI can help you with.