When you have an opportunity to get involved with outsourcing, it always sounds like a good way to make some fast money.
The news has been abuzz for a while now with mounds of data and statistics about the high-speed growth in the outsourcing industry, especially here in the Philippines. Just yesterday I saw a projection that BPOs in the Philippines are expecting to see a 15% growth in revenues in 2014.
You couple that with the fact that everyone here knows someone who is making good money as a call center agent or investing in real estate that will be used by call centers, or have a friend in the US who knows someone who wants to save money by outsourcing. It’s one of those everyone is doing it, so why can’t I kinds of things.
This is all good, but there are just as many failures as there are success stories when it comes to small and medium-sized BPOs. Ones where someone had a client, or a building, or an idea but didn’t size it right and misjudged on cost, or talent or market and had to close their doors and lost money.
So when you have an outsourcing opportunity in front of you, whether it be as provider or a client, make sure you size it right. Here are a few things to think about:
- Does the client already have an existing business that they want to outsource? If so, fully understand all the requirements of that job as it is currently performed.
- Can you find the talent in the Philippines to provide just as good if not a little better service as currently is being provided? A common mistake is thinking that cutting both cost and the level of service will be a win-win.
- How scalable is this project? How can both ends be managed in a way that allows for uninterrupted growth? Often things start easy when it’s a pilot, but once you get into production a host of issues can pop up to derail growth and ultimately the partnership.
- How stable is the client? Are they a startup that has a great idea and is underfunded? Those are plentiful. Or are they an established business with a strategic plan that includes the fortitude to successfully outsource a key piece of its business? These are hard to find.
That is just a few things that come to mind when I think about sizing the opportunity. Having set up 5 teams in the past year to provide outsourcing services, I have learned a lot about making sure I get the sizing done right. Keeping a client happy is all about under promising and then over delivering when it comes to time, talent and cost.
Analytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at firstname.lastname@example.org or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.