DMAIPH is Good at Helping Companies Looking to Expand (1 of 3)

The first type of company we generally get involved with is companies looking to expand. Huge growth is just around the corner and there is a need to staff up quickly,    but given some uncertainty as to how much growth will be needed how soon, you want a little more flexibility in staffing. Our virtual, hybrid staffing solutions will give you access to a very talented work force that is flexible and affordable. We can also assist with developing the expansion strategy with our business intelligence package of demographic profiling, competitive landscaping and market assessment.

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Let me tell you about one of our clients who came to us in expansion mode. We started with six work from home staff who were tasked with adding key words to online auction items. Starting with a small team who would just do a small percentage of the key wording for our client. We quickly found our talent pool was very large and very deep. So we quickly built the team up to a dozen and then 25 and ultimately 50 people. We worked closely with the client at first but over the first six months also built up our own expertise to the point, the client became very hands off.

Work from home positions make a lot of sense for this work as its very independent and easy to assign, track and review. We also got past a lot of challenges with work from home team, but really building the team using social media to connect them and make them feel like part of the larger organization.  This hybrid approach where the employees feel both independent and connected has led to extremely low attrition.

We also found that in the Philippines, there are literally a million former call center employees, with college degrees, good English and the drive to do a good job who left the call center industry to spend more time with family. So our work from home jobs are right in line with their needs.

Things have worked so well, the client has had us add a graphic design team, an email-marketing team, a desktop support team and a customer care team in addition to the key word team. The key word team has added a QA team and a 2nd level support team as well.

From a financial standpoint we helped the client save a lot of money by staffing in multiple locations, added the ability to do 24/7 customer care and never miss a beat with meeting our SLA.

This is the kind of thing we can do for any company looking to expand both rapidly and strategically using our home based, virtual team solution. Just connect with me and I will explain how.

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Analytics Consulting – As a founding member of Gloabl Chamber Manila, DMAIPH specializes in a variety of analytics consulting solutions designed to empower analysts, managers and leaders with the tools needed for more data-driven decision-making.

We have helped dozens of companies get more analytics in their business. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can tailor an analytics solution made just for your unique requirements.

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Analytics Returns $13.01 for Every Dollar Spent

Business Analytics Returns $13.01 for Every Dollar Spent, Up from $10.66 Three Years Ago, Nucleus Research

Finds > http://www.sys-con.com/node/3189704

This is not surprising to someone who has spent the better part of a decade learning about everything possible related to analytics.

Over the past couple of years I have successfully consulted and partnered with a number of small call centers based in the Philippines. Most of my assistance has come in the form of analytics training and consulting, with a focus on making more data-driven decisions and optimizing reporting processes.

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Please Like us on Facebook at http://www.facebook.com/dmaiph to see what our team members and customers say about DMAI.

You can also follow my blog at http://www.dmaph.wordpress.com to learn more about our mission and purpose… to empower better decision-making through analytics.

For a free consultation, please connect with us via the above channels or send an email to analytics@dmaiph.com

Is Analytics more an art or is it more a science? 1 of 3

PrintRecently, a friend of mine replied to a post asking me for more details about how I would analyze and mitigate risk in a business…. “the details are a little thin. As a former professor of business decision science, I would like to read more about the model building tools and techniques of how you do it.”

My reply was “That’s a great question Chris. As a blogger I try to not go into too much detail in these posts as most of my audience is relatively unfamiliar with concepts like Big Data, Business Intelligence Applications and Predictive Analytics. That said, I can think of a couple of ways to reply to your comment. I often say that Analytics is as much an art as it is a science. So, I will craft two blog response one for the artists and one for the scientists.” And then I will conclude with my own unique approach to analytics.

So let’s tackle the science angle first. In corporate and academic circles, analytics is looked at primarily as a science. You have millions of pieces of data, you take that data and you analyze it and then you use the analysis in your decision-making. There is a lot of science in this approach.

I often say that in the past two days we have created more data than we created in the entire history of human existence up to the past few years. This is big data… it’s mostly unstructured and its challenging to manage. It takes an understanding of how data is collected, stored, accessed and disseminated. This is why analytics usually starts with the IT team. They manage the databases that do all these things. SO as a scientist, you need to have a lab… in most cases this is a database or data warehouse. How easy is it to identify, inventory and integrate data in your business? Does you lab contain all the raw materials you need for your experiments?

Once you have your data, you need tools to analyze it, to look for patterns and discover new opportunities or to identify risks. There are many instruments you can use like a scientist uses a microscope. Excel is the most common, but there is an ever-growing number of analytics tools that you can use to glean more intelligence from your business. Some of the tools are very complicated and require a lot of training, other are free and can be learned in a matter of hours. SO as a scientist, you need to use the right tool at the right time to get just the analysis you need. What kind of tools are you using for analysis? What kind of tools are you using for reporting and sharing information? If you are using excel to design Powerpoint Decks to share via email, then I have news for you…. you are headed towards joining the dinosaurs. 🙂

And the final part that to me is the most scientific… applying the tools. There many methodologies out there about decision-making. You are starting to see a lot more college and post-graduate course work in decision-making… this is what my friend Chris is talking about in his comment. Having the materials and the tools are no good if you don’t have tried and tested ways of using them so you can trust the results of your analysis. If you want to get into predictive analytics to try to guess right about sales trends or market direction, you need to have a lot of science on your side.

Most businesses struggle having the analytics in place to fully understand where they have been and where they are now. Getting into a science driven way to predict the future requires data, tools and methodologies that you traditionally only find in big companies that invest in well-trained and/or educated professionals. When you have that then you can really benefit from the science side of analytics.

However, are you just as well versed on the art side of the equation? And what if your business doesn’t have the capability of investing in the same things the big boys use? How can you maximize the art side of things? Let’s talk about that in our next blog!