The first type of company we generally get involved with is companies looking to expand. Huge growth is just around the corner and there is a need to staff up quickly, but given some uncertainty as to how much growth will be needed how soon, you want a little more flexibility in staffing. Our virtual, hybrid staffing solutions will give you access to a very talented work force that is flexible and affordable. We can also assist with developing the expansion strategy with our business intelligence package of demographic profiling, competitive landscaping and market assessment.
Let me tell you about one of our clients who came to us in expansion mode. We started with six work from home staff who were tasked with adding key words to online auction items. Starting with a small team who would just do a small percentage of the key wording for our client. We quickly found our talent pool was very large and very deep. So we quickly built the team up to a dozen and then 25 and ultimately 50 people. We worked closely with the client at first but over the first six months also built up our own expertise to the point, the client became very hands off.
Work from home positions make a lot of sense for this work as its very independent and easy to assign, track and review. We also got past a lot of challenges with work from home team, but really building the team using social media to connect them and make them feel like part of the larger organization. This hybrid approach where the employees feel both independent and connected has led to extremely low attrition.
We also found that in the Philippines, there are literally a million former call center employees, with college degrees, good English and the drive to do a good job who left the call center industry to spend more time with family. So our work from home jobs are right in line with their needs.
Things have worked so well, the client has had us add a graphic design team, an email-marketing team, a desktop support team and a customer care team in addition to the key word team. The key word team has added a QA team and a 2nd level support team as well.
From a financial standpoint we helped the client save a lot of money by staffing in multiple locations, added the ability to do 24/7 customer care and never miss a beat with meeting our SLA.
This is the kind of thing we can do for any company looking to expand both rapidly and strategically using our home based, virtual team solution. Just connect with me and I will explain how.
Analytics Consulting – As a founding member of Gloabl Chamber Manila, DMAIPH specializes in a variety of analytics consulting solutions designed to empower analysts, managers and leaders with the tools needed for more data-driven decision-making.
We have helped dozens of companies get more analytics in their business. Contact DMAIPH now at firstname.lastname@example.org or connect with me directly so we can tailor an analytics solution made just for your unique requirements.