Meet the Founders of the AAP at the Big Data Conference on Nov 15 @ SM Aura

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Meet the Founders…
Daniel Meyer
Executive DirectorPresident and Founder of DMAIPH (Decision-Making, Analytics & Intelligence Philippines), an Analytics, consulting, training and outsourcing company with offices in Manila and the San Francisco Bay Area.He worked as a Senior Analytics Consultant for Wells Fargo Bank for 15 years. He provided executive management analytics for the bank’s remittance service including developing business dashboards, overseeing competitive intelligence gathering, managing data analytics outsourcing projects and facilitating audit and risk management.Catch him on:

  • Oct 18 – Gensan ICT Summit 2017 (SM Gensan)
  • Oct 18 – Data Night Gensan (Mabuhay I.T. Park, Gensan)
  • Oct 24
  • Oct 26-27 – HR Big Data & Predictive Recruitment Analytics
  • Nov. 15 – Big Data Analytics Summit ( SMX Aura )
  • Nov 18 – For Generation Digital by Blogapalooza (City of Dreams)
  • Nov 21-22 – Big Data Analytics and Data Value Chain
  • Nov 23 – Philippines HR Group Summit 2017 (Sequoia Hotel, Quezon City)
  • Nov 24 – Digital Marketing Analytics
  • Nov 28-29 – Analytics for HR Managers (2nd Run)
  • Dec 4-5 – Big Data for 2018
Colin Christie
Governance & Membership ChairA serial entrepreneur, connector and collaborator. He currently serves as the Executive Director of Global Chamber® Manila, and is Dean & Director of Digital Transformation at Enderun Colleges. Colin serves as a President of the Board of Trustees of the Analytics Association of the Philippines (AAP.ph). Colin has practiced a life-long passion for embracing transformative technologies, spanning many industries, from manufacturing, to software, to healthcare and education. Colin is a graduate in Chemical Engineering from the University of California at Berkeley.Catch him on:

  • Nov. 15 – Big Data Analytics Summit ( SMX Aura )
Karlo Panti
External Relations & Marketing ChairA Director of Global Production at QuintilesIMS responsible for mature markets and developed countries in the Asia Pacific and the Country Head of IMS Health Operations Center Philippines, Inc. serving as the President and Chairman. In addition, he is one of the founding members of the Analytics Association of the Philippines, serving in the Board of Trustees as the Head for External Relations.He has more than 16 years of experience in operations and service delivery, having managed large teams in different industries and geographies and migrated new business processes to the Philippines from different Fortune 500 companies.Karlo led teams servicing different verticals mainly in life sciences data analytics, insurance and healthcare, F&A, travel, transportation and logistics, high-tech, consumer and telecommunications.Throughout his career, he has improved the operational processes of different companies as a COPC Practitioner and a Six-Sigma Champion helping them grow their business with his involvement in sales, due diligence, transitions and migrations as well as automations and transformation projects.As a speaker and a facilitator, Karlo has shared his insights on leadership development, operational excellence, team building, business analytics and life sciences.Catch him on:

  • Oct 13 – 15th Philippine Institute of Industrial Engineers (PIIE) National Congress
  • Oct 25 – HIMSCON 2017
Dominic “Doc” Ligot
Research and Development ChairAn entrepreneur, software developer, trainer, and data consultant. Doc’s passions include advanced analytics, disruptive innovation, organizational change, and obtaining business value from data. He is the Founder and Managing Director of Cirrolytix Research Services which provides data and analytics support to small and medium enterprises and analytics freelancers in the Philippines.Doc teaches digital marketing analytics for the Certified Digital Marketer (CDM) program and financial analysis and management science for the American Academy of Financial Management (AAFM). Prior to becoming a tech entrepreneur, he was Asia Pacific Practice Partner for Advanced Analytics for big data analytics firm Teradata and previously held executive leadership positions at global banks HSBC and ANZ.Catch him on:

  • Oct 26-27 – Global CEM Summit Financial Services Singapore
  • Oct 21 – Bookkeepers Summit 2017
  • Nov. 15 – Big Data Analytics Summit ( SMX Aura )

Brenda A. Quismorio

Education (Academe) Chair and Data Science and Analytics Framework Co-Chair

Dr. Brenda A. Quismorio has a combined fifteen years of experience in consulting, training, project management, process reengineering, application development and maintenance, quality management, and data services work for global firms such as Andersen Consulting (now Accenture) and Watson Wyatt Worldwide (now Willis Towers Watson) and local firms such as First Philippine Holdings and Aboitiz Transport Systems (now 2GO Group Inc.).Brenda joined the academe in 2010 as an Assistant Professor at the University of Asia and the Pacific. She spearheads the undergraduate specialization program in Business Analytics.

She is a founding member of the Analytics Association of the Philippines (AAP) and the Business Analytics Society of Educators (BASE). She forms part of the Advisory Group of the APEC Project DARE (Data Analytics Raising Employment). She is currently the Board Member and Chair of the Education-Academe Committee of the Analytics Association of the Philippines. She is a resource person of a number of professional organizations and training institutes on Business Analytics.   Brenda holds degrees from the University of the Philippines (Diliman) in BS Statistics, MBA, MS in Management and Phd in Business Administration with a dissertation on modeling financial extreme risks.

Catch her on:

  • Oct. 17-18 – 2017 BSP-UP Professorial Chair Lectures (Executive Business Center, BSP Complex)
  • Nov. 15 – Big Data Analytics Summit ( SMX Aura )
Sherwin Pelayo
Data Science and Analytics Framework Chairhas been involved in strategic capability development initiatives at Accenture, IBM, and now at Pointwest Technologies Corporation. In this role, Sherwin has been responsible for defining strategies to initiate and expand key transforming digital services including identifying focus areas, defining competencies, building curricula, enabling practitioners, developing leads and opportunities, architecting solutions, and ensuring project delivery.His current focus is in Analytics and Experience Design. It is in the intersection of these two where Sherwin finds his passion–connecting the science of Analytics and the art of Human-Centered Design not only to bring data-inspired, user-driven solutions for business partners but also deliver greater, more impactful social innovation for the Philippines.Catch him on:

  • Nov. 15 – Big Data Analytics Summit ( SMX Aura )
Dr. Eugene Rex L. Jalao
Education (Academe) and Research and Development Co-ChairAn Associate Professor of Analytics and Industrial Engineering in the University of the Philippines Diliman, Department of Industrial Engineering and Operations Research. He specializes in Decision Support Systems, Business Analytics Solutions, Data Mining, Optimization and Systems Simulation. He obtained his Ph.D. in Industrial Engineering from Arizona State University (ASU) in May 2013. Additionally, he obtained his Masters of Science in Industrial Engineering degree as well as his Bachelor of Science in Industrial Engineering from the University of the Philippines Diliman in 2009 and 2007 respectively. He was inducted into the Alpha Phi Mu, Industrial Engineering Honor Society in 2012.His ten years of work and research experience are in the fields of business analytics both here in the Philippines and in the United States of America, specifically in the Banking, FMCG, Manufacturing, Real Estate, Healthcare, Telecommunications and Information Technology industries. Also, he is the current director of the Business Analytics Certification Program of UP National Engineering Center. Furthermore, he was part of 50-person APEC team that drafted the Recommended Data Science and Analytics Competencies last May 2017 in Singapore. He is also a certified SAP ERP Materials Management consultant, a Matlab computing associate and an advocate of the R Programming language.Catch him on:

  • UP NEC Analytics Certification Training Modules
  • Oct 18 – 20 – Module C – Descriptive Analytics
  • Nov 22 – 24 – Module B – Data Warehousing
  • Dec 6 – 8 – Module D – Predictive Analytics
  • Nov. 15 – Big Data Analytics Summit ( SMX Aura )

Michelle Alarcon

Education (Professional) Chair

With more than 20 years of IT consulting experience in the Philippines, US and Europe, she started her own consulting firm 4 years ago that specializes in analytics, her passion ever since she graduated with a degree in Statistics from the University of the Philippines. She trained on and practiced data mining in Spain for two years, and later on pioneered the Analytics Department of the largest local private bank in 2005.

In 2011, she was the Consulting Director for a top software company where she led a team of 150 consultants in implementing enterprise solutions for companies worldwide. Now as President and Managing Director of Z-Lift Solutions, she brings all these experiences to her clients as she defines their roadmap towards a smarter business with analytics, and enables them to make it part of their new culture as a data-driven organization. She is also the organizer of the R Users Group of the Philippines, a 4-year-old community that aims to promote the use of open source R for statistical programming in the country.

Catch her on:

  • Oct 18 – R Users Group (RUG-PH) Meetup (TIP Manila)
  • Oct 17 – Big Data and Analytics (Colegio de San Agustin)
  • Nov. 15 – Big Data Analytics Summit ( SMX Aura )
  • Nov 16 – RUG-PH Meetup (Manulife UP-Ayala Technopark)

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The Analytics Moonshot of Upskill Training 500K Filipinos… So how is it all connected?

There are undoubtedly many ways to approach a task of this magnitude, but for me it starts with creating more experts.

One of the biggest challenges facing Data Science and Analytics in the Philippines right now is a lack of subject matter experts.

Those who have the background, the experience and the skills to be a senior analyst or data scientist are in short supply.

Over the past years the demand for top DSA has boomed laying bare an unescapable reality, there just aren’t enough of us to go around.

The proliferation of data themed trainings, coupled with the recent launch of several academic efforts to mint experts show us that there are those thinking about how to address the supply problem.

However, my worry is that these efforts are simply too small in scope to significantly alter the trajectory we are currently on.

Even on my own, as a top expert and training resource, I can only directly impact a couple of thousand Filipinos a year.

If my analysis of the current DSA Ecosystem plays out, we, and by we, I mean ALL parties involved in training DSA experts, we will still be far short of the 500,000 DSA job opportunities the Philippines will see by 2022.

To turn things around we need to not just focus on creating DSA experts, but creating DSA experts who can create more DSA experts.

It starts with training trainers who can train DSA topics.

It continues as we influence our leaders, our policy makers and our educators to address the need for experts via the education system.

At the same time we embrace non-traditional ways of learning and we enable self-educated experts.

All the while we train, train, train. Upskill train entry level workers for new careers, train managers to manage using data and build teams who know data, and train executives how to lead their organizations into the digital age.

And our efforts build as we unify the ecosystem to get key players to align into a framework that supports each other.

With that, we then move these efforts nationwide.

Now we are talking. This concentrated effort might just get us to 500,000 Filipino DSA experts, which can mitigate the risk to the BPOs, make us competitive across the Asia-Pacific region and succeed in the digital transformation of an entire country.

And that’s why I call it our Moonshot.

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Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Surfing the Storm: How the Philippines will Digitally Transform and Prosper in the Age of Big Data and Artificial Intelligence.

There is a wave of digital disruption fast approaching the Philippines. The initial impact of massive digital transformation is already being felt. Just look at what Grab, Uber and Waze did to the Taxi Industry.

The same thing will at some point impact every aspect of the Philippines economy from banking to retail to the BPO industry. Swift advances in technology coupled with unstoppable demographic forces are pushing the country forward at a quickening pace.

The big question is not when will digital transformation happen on a nationwide scale, but how much of what we currently see will survive the wave when we come out on the other side.

For organizations that are well prepared, they will see new avenues of revenue, benefit from more optimized ways of doing business and enjoy a much closer connection to their employees and their customers.

For businesses that are not well prepared, they will see constant disruption and many will likely not survive the transition to the digital age. All you have to do is look at who the world’s most profitable companies ten years ago and compare that list to the top companies today and you will see many examples of what happens to companies who did not adapt.

In the Philippines, call center capital of the world, with over One Million workers and at least 10% of the nation’s GDP, we see a massive threat from one of the keystones of digital transformation, artificial intelligence. As many as 70% of work force and an untold number of workers in supporting industries (well over an additional million Filipinos) will likely see their current job replaced or at least heavily impacted by technological advances.

There are things being done to address this and with the right solutions falling into place we can envision a massive upskill training of the workforce. However, when it comes to both digital transformation and artificial intelligence, the best way to mitigate risks and take advantage of new opportunities is by turning to experts that can guide a business through a process of evolution.

It is an unfortunate truth however, that in the Philippines, a significant shortage in data-driven leaders and tech savvy workers who can teach others is a key challenge.  Exacerbating the problem is that our current education system has not been as closely aligned with building data and tech skills as we would like to see.

Again, we see a lot of positive momentum in schools starting to offer data science programs and government entities updating curriculums, but they too struggle with the lack of experts who can teach the skills in high demand. This has led to a massive disconnect is the demand for data and tech skilled workers and the supply of qualified ones.

In addition, we have to recognize some hard truths about the way the youth of today and tomorrow learn. Besides updating our traditional education and corporate training models, we have to embrace new ways to learn. YouTube, Wikipedia, TED Talks, Coursera, the Khan Academy and an endless list of others… they are all lessons in digital disruption that can benefit us and guide us on our path.

So that challenge leads us to coming up with upskill training in data science, analytics, digital marketing, and a wide range of tech jobs for hundreds of thousands if not millions of Filipinos. On the plus side there are a lot of high quality solutions out there and a core element of thought leaders working on the skills problem. However, when you look at scale, there just simply is not enough of us currently to get close to the end goal.

The current ecosystem of industry associations, higher education institutions, government programs, independent training providers are all striving to meet the demand, but at times it is very fragmented. There is an overarching need for an umbrella organization to help unify the landscape. That’s what is behind the mission of the soon to launch Analytics Association of the Philippines.

As we bring together key players and influencers we can build an advocacy. Built on cooperation and a strategic vision to uplift the whole of the nation, we can tackle the challenges posed by the lack of experts and the skills mismatch. Together we can work to enhance the way we train, evolve the way we teach and use our influence to empower.

That’s my big vision for How the Philippines will Digitally Transform and Prosper in the Age of Big Data and Artificial Intelligence. We will use big data analytics as our surfboard to help us navigate the wave of digital transformation and come out the other side as an example of how a nation can come together and Surf the Storm.

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Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

 

DMAIPH will be at the Big Data Conference on Nov 15 – 2017 @ Enderun

http://conferences.enderunextension.com/conferences/big-data-analytics-summit-2017

This year’s theme is “Big Data Made Simple”

“Data is the new Oil” is the new mantra, and for good reason! The past decade has seen an amazing transformation of business. The top 5 largest listed companies by market capitalization are all from the IT sector: Apple, Alphabet (Google), Microsoft, Amazon, Facebook.  Contrast that with just five years ago when the list was dominated by energy and financial sector players.

These companies, who have now achieved global dominance, have one thing in common. They have mastery over data. The lesson: to thrive in business today, you must constantly innovate, and you must up-skill yourself and your team in understanding data through analytics.

My talk will be on “The Upskilling Challenge: Massively Scaling the Filipino Data Science & Analytics (DSA) Workforce

Data Science and Analytics Enabled Professionals are among the most in demand workers in the Philippines today. Additionally, the projected growth for DSA workers is estimated to be over 500,000 new DSA jobs in the next 5 years. For the Philippines to meet both surging domestic demand and take advantage of the global shortage in DSA talent, we will all need to take part in a massive upskill training program. I will outline the various roles required of us in this massive undertaking to digitally transform a significant percentage of the Filipino workforce. It should lead to some interesting conversations.

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Analytics Consulting – As a founding member of Gloabl Chamber Manila, DMAIPH specializes in a variety of analytics consulting solutions designed to empower analysts, managers and leaders with the tools needed for more data-driven decision-making. We have helped dozens of companies get more analytics in their business. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can tailor an analytics solution made just for your unique requirements.

DMAIPH & Cirrolytix present Big Data Analytics 101 in Cebu on October 16!

Big Data was supposed to make things easier, but more often than not, it simply overwhelms us.

This program is for you if you feel like you’re drowning in data and unsure which data to use to drive your company initiatives.

The truth is that the amount of data available to help run your business is greater than ever before. To effectively use this information, managers must consider the practical side of big data…what matters to you is how do you grow and build a team to make smarter decisions.

Much of the information out there just discusses the promise of the data deluge. The challenge is not the volume of data but rather the judgment needed to use it.

This seminar goes beyond the qualitative side of data analysis to explore proven quantitative techniques and technologies for identifying, inventorying and integrating data, so that more informed and reliable business decisions can be made.

With that in mind, DMAIPH has created a learning session entitled: Big Data Analytics 101. Join us on October 16 in Cebu for the next run of the program.

Our resource speakers: Dan Meyer, Executive Director of the Analytics Association of the Philippines and Doc Ligot, Founder and CEO of Cirrolytix Analytics Consulting Services. Between them, Dan and Doc have over 40 years of Big Data Analytics experience in banking, finance, education, training and data science.

Learning Session Objectives:

  1. Apply Best Techniques and Cutting Edge Technologies to Organize, Interpret, and Summarize Quantitative Data
  2. Create a Process to Analyze Data and Identify Patterns Not Apparent at First Glance
  3. Master the art of Data Storytelling using Predictive Analytics

In this session, your organization will be able to use:

  • Specific skills to effectively frame the problem you’re addressing to uncover key opportunities and drive growth
  • Critical marketing steps of orientation necessary before engaging tools and technology
  • Strategies to simply and quickly amplify decision making by separating the signal from the noise
  • A framework for asking the right questions, allowing the ability to link analytics to business strategy

In this session, your participants will be able to:

  • Bring out patterns in data that were not apparent at first glance
  • Identify and explain tools for data analysis
  • Shorten the time between analysis and action to avoid “analysis paralysis”
  • Know how to get from hard data to well-reasoned conclusions
  • Understand the entire Data Value Chain from data collection to data visualization

Who Should Attend: All business professionals who need the basic tools to quantitatively and accurately analyze the mountains of data that come across their desk each minute of every day. Managers of analysts or staff who spend a significant amount of their time collecting, analyzing and reporting data.

Section One Title: Big Data—It’s Not Just Size

  • Ascertain the current state of Big Data Analytics in the Philippines
  • Describe the Importance of Effectively Analyzing Big Data in Business Today
  • Establish Clear Objectives When Analyzing Big Data
  • The Three “I’s” of Big Data Analytics
  • Assess Your Current Analytics Culture

Section Two Title: Unlocking the Data Value Chain with Big Data Analytics



  • Recognize and Apply Various Data Collection Methods
  • The importance of Good Data Governance
  • Identify and Resolve Problems Associated with Data Collection
  • Discuss the difference between Data Warehouses and Data Lakes
  • Utilize Business Intelligence Tools

Section Three Title: Moving from Descriptive Analytics to Predictive

  • Determine and Analyze Risk, Uncertainty, and Probability
  • Spot Patterns, Trends, and Fluctuations Through Correlation, Regression, and Descriptive Statistics
  • Understand when to employ Descriptive, Diagnostic, Predictive or Prescriptive Analytics
  • Build Data Models
  • Exercise: Building a Predictive Model Prototype

Section Four Title: The Art of Presenting Big Data



  • Discuss the concept of Data Visualization
  • Apply a Process to Present Big Data Clearly
  • Select the Appropriate Presentation Format to Communicate Your Findings Effectively to Your Audience
  • Case Study: Using Data Storytelling to determine the Best Team in NBA History
  • Use Findings from Big Data to Drive Decisions Within Your Organization

Too often people dive into the data only to be lost in haze of data. This discussion will be pragmatic and immediately applicable to analysts, professional using analytics and managers of analysts across all industries.

Analytics Training – DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience. If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

 

Analytics Education = Out with the Old, In with the New

Having spent the last 5 years talking about analytics here in the Philippines, it seems we are finally at a place where a significant percentage of leaders and decision-makers are now aware that they need a good analytics strategy for their business to succeed.

Now that we are finally at point where people in power get, we have another challenge. Just because they get it doesn’t mean they know how to enable it.

In fact most of our current solutions to educate and train when it comes to analytics seems to be a bit old fashioned. Analytics evolves much faster then traditional education models can keep up with.

In fact, most people learn analytics on the job. Some attend public trainings. A few receive practical experience while in school. Very few learn in vocational or apprentice like programs.

Almost all the training is done in person, with an expert teaching in a classroom setting.

Most of the training is done by talking theory and doing some exercises on mock data.

Due to data privacy issues, few companies allow employees to get up skill training while using their own data and towards solving real business problems.

To compound the challenge, there are a precious few analytics experts to go around to meet the surging demand for analytics education and training.

When I do the math… 500,000 Filipinos need analytics training in the next 5 years to ensure we can deal with the wave of digital transformation the world in undergoing.

So now what?

It’s easy to say online training is the solution. And it is part. But just filming a training and reshowing it loses a lot of the impact. When learners aren’t engaged they struggle to absorb most of the content.

So live online classes that have an interactive ability are key.

Harnessing the power of YouTube and looking at things like TED talks give us some ideas.

Formal corporate trainings can be supplemented and eventually superseded by meet-up groups and more informal learning sessions.

Formal education has to transition more from the class room and to on the job.

Right now, students spend 90% of their time in classroom and less then 10% on the job working with real data solving real problems. Many schools struggle with educating on analytics topics because they don’t have qualified professors.

Lets flip that around. Let the subject matter experts working in the field do more of the education in the workplace.

That’s just three ideas; Interactive Analytics Talks, Optimizing Meet Up Groups and much more dynamic On the Job training.

What else can we do to shot for the moon?

Dr. Data_Analytics in the Philippines

Analytics Training – DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience. If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

HR Analytics in the Era of Digital Transformation: Thinking Through the Box

Later today I  will be speaking to a group of HR Managers and Leaders from the BPO Industry. The gist of my talk will be about the disruption we are all feeling from big data and technology in our businesses.

We can all agree that attracting and retaining top talent has never been harder than it is right now. Years of sustained growth coupled with a progression up the outsourcing value chain have made the integration of analytics into our HR organizations paramount to continued success.

The future looks even more challenging. The way we used to manage talent just don’t work anymore.

New technologies like social networks, applicant tracking systems, business dashboards and business intelligence applications are fundamentally changing the entire talent management process from sourcing to placement to retirement.

These new technologies are enabling HR Managers with vast amounts of big data and providing truly actionable insights which allows a deeper understand of what’s working and what’s not working when it comes to our talent strategy.

Disruption is now the new normal. Cutting edge HR Managers utilize data-driven techniques like; capability analytics, competency acquisition analytics, capacity analytics, employee churn analytics, corporate culture analytics, recruitment channel analytics, leadership analytics and employee performance analytics.

I often say that managing the talent pipeline in the Philippines right now is one of the hardest jobs of the planet.

Dr. Data_Analytics in the Philippines

In fact, the pressure to deliver results has never been greater as HR managers are increasingly required to demonstrate the return on investment their efforts are contributing to the company’s bottom line.

HR Managers that get this, use analytics to not just succeed in these disruptive times, they thrive. They have figured out how to blend the science that is big data analytics with the art of taking care of people. For the BPO industry to continue enjoying prosperity, HR Managers need to become HR Analytics Managers.

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HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

Has the Philippines BPO Industry Lost It’s Edge?

Just read Tholons latest paper on Digital Disruption: http://www.tholons.com/pdf/TSGI%20Report%202017.pdf

As if things aren’t gonna be hard enough, the BPO industry here in the Philippines is not evolving fast enough. The tidal wave of digital disruption is not something we are adequately prepared for.

Although we are #3 overall when it comes to countries in a position to continue to benefit from globalization, being one of the top countries is by no means assured.

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For the past decade its mainly been a battle between India and the Philippines, but China has crashed the party and a lot of Latin American countries are in hot pursuit.

If you are one who thinks the BPO industry here is gonna continue to see 20% year over year growth, then this slide should give you pause.

Why? Because although blessed with some amazing advantages for customer service, we aren’t currently optimizing our focus on digital transformation.

When you look at the next image, you see both Manila and Cebu have lost ground in the battle of global cities in the past year as well.

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Manila was #2, now its #4. Now is not the time to be complacent. We need to invest heavily in upskilling our BPO workforce to offer higher value chain services. We need to champion for strong DSA programs in the schools. And we need to make sure decision-makers are armed with the data they need to keep the Philippines on the cutting edge of globalization.

Thats why we have the AAP.PH and why we have launched Augment BPO.

17426122_1095825400562902_5936762267508985241_nAnalytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership. #AAP.PHMoonshot

The Augment BPO Data Science and Analytics Advocacy Project (Augment BPO) is empowering BPO Companies, Executives, and Workers in the Philippines to prepare for and address the clear and present danger posed by Artificial Intelligence Chatbots (AI Chatbots) to BPO revenue growth and jobs through Data Science and Analytics strategy planning, awareness building and upskill training. #AugmentBPO

The Scope of the Challenge of our Analytics Moonshot

Sometimes I think it helps to having had a project management experience before I dove into analytics full time. There are a lot of project management methodologies that come in handy when sizing an analytics project. Like coming up with data for a BRD.

A Business Requirements Document (BRD) includes explicit specifications of how data should be used to solve a business problem and how much it should cost depending on what it is expected to achieve.

The main goal is to deliver actionable insights by taking into consideration the data, the time allocated and the needs of the end user/audience.

The BRD must be universally agreed upon by all stakeholders involved.

The author of the BRD must understand the business processes and the key objectives of the project to ensure proper implementation.

The most important element of a BRD is the scope of the project, which includes any restrictions and constraints that need to be considered during the development process.

  1. What is the problem that the organization needs to solve?
  2. What are the restrictions that need to be considered?
  3. Is the time and money invested in solving the problem worthwhile?

So for our analytics moonshot of upskill training half a million Filipinos in the next five years, we need to start with a project management approach. So here are some considerations for our BRD:

  1. The organization (AAP.PH) and its growing legion of partners needs to facilitate the large scale training of 100,000’s of Filipinos with Data Science and Analytics (DSA) skills in the very near future. If we succeed, the economic growth of the Philippines will have a much higher chance of continued to success in a world besieged by changes from new technologies. If we fail, then I see the change of continued economic growth and prosperity being much harder of achieve here in my adopted home. So we start our scope with the audacious goal: upskill train 500,000 Filipinos to be DSA enabled professionals by the year 2022.
  2. There are many restrictions that we need to consider. Not enough experts able and willing to conduct the trainings. Not enough schools able to educate students in DSA skills. Not enough teachers with DSA knowledge. Lack of awareness among decision-makers in government, in business and in academia. The diversity of needs, with skill requirements all across the spectrum from simple reporting using excel to complex data science and predictive analytics, Nationalism and attempts to slow or reverse globalization, most interested parties work independently and there is little history of collaboration, and on and on… The only way to address all of these restrictions is share stories based on data to compel Filipinos to become part of our advocacy. The data behind why we need to get better at data is clear, its the acceptance of what the data tells us and using even more data to guide our decision-making that we need to make clear.
  3. What ever time and money investments made into this advocacy will have amazing benefits. Maybe we can’t save all call center jobs from being threatened by A.I., but we can save a lot. Maybe we can’t turn every school into an engine that produces DSA skills graduates ready to contribute day one, but we can empower a lot. And maybe we can’t help every Filipino business infuse for DSA into their processes, but we an help 1,000’s. The time is now, The money is there. We just need to line things up so that our moonshot succeeds. And when we do, the Philippines will be a world hub for analytics unlike any other nation, primed and ready to deliver world class DSA services both domestically and abroad.

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Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

The Analytics Association of the Philippines and our DSA Moonshot

When I think about what we can accomplish with the AAP I think about some pretty big stuff.

Moonshot kind of stuff.

It took more then just a government initiative to put a man on the moon. It took an effort of thousands. And the support of millions.

For the AAP, our moonshot starts with advocacy which comes in the form of doing as much talking about DSA as possible.

http://www.aap.ph

Raising awareness among decision-makers is key. It is no longer an awareness about what is DSA (Data Science & Analytics). People get it.

Now it is an awareness of how Filipinos can use DSA in their  business.

I get excited thinking about how the AAP  can focus our message as thought leaders and look to continue to complement each other in ways that individual companies could never dream of.

We have been actively looking for speaking opportunities to push the message that DSA in the Philippines is of paramount importance.  In many ways, even a matter of national security when you look at the threats of Artificial Intelligence, nationalism and political instability… impact OFWS and BPOs directly. The two biggest source of revenue in the country.

Outside the core group who have come together to get the association off the ground, we can empower the multitude of interested parties to help too spread our advocacy too.

I see us sharing our message of collaboration and the idea that a rising tide lifts all boats across every industry and from all sectors. Big and small, domestic and international, size and scope don’t really matter, we all need more analytics in our businesses.

If we get enough key players on board with the advocacy we will have a legit change to actually upskiil train 500,000 Filipinos to be DSA enabled in the next 5 years. That is the moon shot goal I’m dreaming about.

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Analytics Leadership – DMAIPH is a founding member of the Analytics Council of the Philippines and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture.

We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.