Tag: Outsourcing

Analytics Ain’t Cheap, Nor Should It Be!

Garbage In, Garbage Out is a common phrase I hear a lot when people talk about bad analytics.

Dirty, unstructured, error-filled, and/or inaccurate data is the bane of any good analyst.

SO when I saw a friends post asking about how to explain to a potential client that basically wanted an analytics solution done on the cheap, I suggested he not pursue that client.

If  you are creative and have the ability to be innovative with solutions, you can have good analytics that are affordable.

There are a number of BI tools out there that have free versions. You can do a lot of pretty awesome stuff in excel. So technology doesn’t have to be a factor.

You can also send people to reasonably priced training programs or have them self learn using online resources. That can save money.

But when it comes to the people. You get what you pay for. And if you want to go cheap on compensation for analytics professionals you will pretty much guarantee a bad outcome.

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Analytics Outsourcing – DMAIPH has successfully set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

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Let’s See How the Wind Blows: YouTube Video

For those who missed it: On CGTN, #Philippines and #ASEAN economies and security hang in the balance as Donald Trump takes over as U.S. President. Happy to add my perspective to current events impacting business in the Philippines.

Analytics in the Philippines – The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions. DMAIPH was set up to facilitate these solutions and bring the talent and the business together. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can help you take advantage of this unique global opportunity.

Continued Growth in Data Analytics Outsourcing Market

http://www.datasciencecentral.com/profiles/blogs/analysts-forecast-continued-growth-in-data-analytics-outsourcing

Came across this interesting article and thought I’d share it…

The Trend of Outsourcing Data Analytics Activities

Over the past few years, businesses from all realms have come to accept the benefits of effective data analytics in understanding consumer choices properly and maximizing revenue potential. This has significantly boosted the demand for effective data analytics services in the global market.

However, not all organizations have the in-house knowledge, resources, and experience that it takes to analyze data effectively. What’s more, the resource pool of data analytics professionals has grown tight in the recent years, leading to a dearth of analysts who can develop competitively advantageous data insights. This has significantly boosted the global demand for effective data analytics services in the past few years.

The report on data analytics outsourcing market presents detailed insights about the major elements of the market and gives an overview of some of the factors that are impacting the market’s developmental prospects.

The data included in the report comes from a number of sources, including face-to-face and telephonic interviews, industry databases, and field observation data. Data pertaining to factors such as the primary concerns faced by the global data analytics market in the present scenario, the major growth drivers that are leveraging the market’s growth prospects, and the major trends that are defining consumer priorities in the market has been collected. The validity of the findings has been confirmed by cross-checking with multiple sources of information. The entire process of the research and development of the report also draws on the prior experience of researchers and inputs from industry experts.

I’ve sent up a couple of analytics team in the Philippines for clients in the U.S. and India. If you find yourself short on talent, resources and/or funding, I can help you get a team up in running in no time.

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DMAIPH’s Typical Client Profile

I publish and share a lot of content about helping businesses get a better handle on their analytics in order to build a culture of data-driven decision-making. With so many businesses of various shapes and sizes looking to get more out of their data, I get asked a lot what kinds of businesses do we specialize in helping.

In general, I think we can help just about any business with its data analytics, with using data for business decision-making and in building an analytics centric culture.

That said, success often will hinge on a couple of factors.

  1. How is the data acquired and stored? The more structured the data management the easier.
  2. How serious is top level management about using data to make decisions?
  3. Is there a person or a team who really get the theory of how to optimize a business using data?

If all of those are true, it’s a green light for us no matter what the size or type of business.

If 1-2 are true, it is still possible, but we will have to make sure we keep expectation tied to reality.

If none of factors are in place, then I will probably decline the consulting gig. You can save people who don’t really want to save themselves.

Our business plan is to offer analytics solutions in the things we are best at, (1) talking about analytics, (2) consulting on using data in a business strategy and (3) providing data and/or analytics focused, hybrid staffing solutions.

The 3 kinds of businesses we specialize in helping by offering these solutions are

  1. Ready to expand – companies who are about to kick off a period of significant growth in their operations and need data analytics and/or more staff to be successful.
  2. Ready to revitalize – companies who have hit a rough patch and need to better understand where things went wrong and need a road map on how to get back on track.
  3. Ready to launch – start up companies who need to refine their initial business plan based on solid data analysis and/or need staffing solutions to get things rolling.

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So although I feel we can help just about any business when it comes to analytics, these are the 3 types of service we offer to our target market. I will detail more about how we go about helping businesses and tell you a story about a company we have helped in the next few blog posts.

Analytics Consulting – As a founding member of Gloabl Chamber Manila, DMAIPH specializes in a variety of analytics consulting solutions designed to empower analysts, managers and leaders with the tools needed for more data-driven decision-making. We have helped dozens of companies get more analytics in their business. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can tailor an analytics solution made just for your unique requirements.

Hybrid Staffing Solutions – It’s Not Just Outsourcing

One of the challenges of my business is that it is not simple to explain to someone.

We are not a straightforward outsourcing company.

I don’t work with clients who are just looking to save money by sending jobs overseas.

Instead I offer a hybrid staffing solution. And what is that exactly?

First off I specialize in basic analytics. The types of clients we take on have a need for someone to analyze something in order to answer questions and provide solutions. We don’t do traditional customer service, we are not tech support and we don’t take on many advanced analytics projects.

If someone comes to me asking about predictive analytics models, the blending of big data sources or data science, I am happy to consult with them long enough to find a good match with a company who deals in these things. But it’s not what we focus on.

We are good at things like analyzing social media content, public data mining, building and maintaining business dashboards, conducting demographic research and gather competitor data. We use Tableau and Excel. We help people who have systems in place, they just need assistance with maximizing their value. This is what I teach my team.

We are a niche business partnering with companies who have a specific need.

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Our clients are small to medium sized businesses in growth mode. I’ve worked with both small mom and pop businesses and big corporations. They both have limitations to our business model. Our clients all have an analytics centric culture, they just don’t have the resources to optimize and grow the business completely in house.

Another difference between what we do and what traditional outsourcing companies offer is that most of our team is home based. As a general rule, I don’t like the office based model when working with talent from the Philippines. Running an office team in the Philippines is very complicated due to the labor laws and competitive market. It’s us much easier to attract top talent at an affordable price by setting up virtual teams.

In the end, my success has primarily been because we find ways to merge the culture of the client with the team in the Philippines. We don’t look and feel like most outsourced teams, because we integrate the new team into the client’s culture.

So now you have a better idea of why I say it is somewhat of a challenge to explain our model. We offer hybrid staffing solutions… a Philippines based, virtual team set up to mirror the client culture who offer a variety of analytics and back office business services.

Maybe it is not as hard to explain after all.

nalytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

The Philippines An Emerging Center For Analytics

There has been a lot discussion the past several months about the relative pros and cons of outsourcing analytics. The biggest perceived con are that an outsourced analyst might not have the necessary business knowledge to pose the right questions or to clearly identify threats and opportunities.

However, the reality is that with the global analytics talent gap expanding at a rapid pace, many business have no choice but to explore outsourcing options for some if not most of their analytics.

Having worked with several businesses who have successfully outsourced analytics projects and even whole teams to the Philippines, I can say that the pros far outweigh the cons. Here are a few of the pros that I can testify to:

1. Speed and Focus. Once optimized, detached team can often get more done and get it done faster as they are able to mono task.

2. Fresh Set of Eyes. Given enough time to get up to speed on things, an “outsider” to the business often can see the forest through the trees.

3. Scalability. The savings based on things like having a team that can be quickly grown or shrunk based on business need and access to labor pools with a lower cost ratio can often make a big difference when it comes to covering all the bases.

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There are countless other reasons why business in the U.S. are increasing looking across the Pacific for analytics talent including an American style of English, an affinity for the American business practices and a firm commitment from higher education to produce analysts.

In fact, the number of academic courses and corporate training programs offering business analytics is growing rapidly here in the Philippines.

As key players in the BPO industry here in the Philippines look to meet many of the analytics needs of companies abroad, the pros will continue to outweigh the cons.

And that is exactly why I founded DMAI.

Add Staff in The Philippines With DMAIPH

Our team has a proven track record in meeting the outsourcing objectives of the small and medium sized businesses. We offer a full suite of enterprise solutions, industry leading technology, and talented team of managers and support staff to ensure our clients a smooth, secure and dependable outsourcing experience.

Whether your outsourcing goal is to retain customers, increase revenue, reduce service costs, or break into new markets, we have a solution suitable for your business. We have the capabilities to take on a wide range of outsourcing services, but specialize in the following:

  • Data Entry – Encoding large volumes both hard copy and electronic data sources
  • Competitor Intelligence – Market Research including pricing and competitive date
  • Customer Insights – Using surveys via email, online survey tool or Facebook
  • Demographic and Sales Data – Public Data Mining of government and public record web sites
  • Building Reports and Dashboards using Tableau Public

DMAIPH employs both virtual and office based staff, all of which have call center or BPO experience and are well educated professionals. We offer flexible pricing and competitive rates that no matter who we slice it, will save your business money and give you more bang for your buck.

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Analytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

Outsourcing For Expertise Is The Way To Go

Increasingly, both large and small companies are engaging with specialized service providers as partners to their business goals. As we see in the visual below, the Philippines is still amidst a boom in this phenomena.

The continued rise in outsourcing is due to a companies’ decisions to focus more on their core strengths. In general, service providers concentrate on one or more specialized activities that the sponsor company doesn’t wish to do or doesn’t have as broad in-house capabilities to perform. We see a lot of this with our current client line-up here in DMAI.

However, in additional to taking on tasks that the sponsor companies view duties for specialty providers, it is also now becoming more of the overall business strategy to integrate both businesses rather than you the service provider as a patch.

It’s actually a long-term business model to truly partner on delivery solutions, and as a result, sponsor companies have built strong relationships with providers upon whom they can rely to contribute to their business goals in a manner that complies with both their quality and vision—yet without the need for redundant supervision.Again, this is a model DMAI has been successful at implementing with U.S. based clients.

Providers like DMAI, must be able to engage in a hunt for  talent in order to guarantee expertise and quality. They need to be able to locate the very best talent in a given region and business function in order to provide their sponsor-clients with the best-in-class service those sponsors are paying for.

This line of thinking, outsourcing for expertise is the way to go for medium sized businesses in the U.S. looking for an outsourcing solution with smaller BPOs in the Philippines.

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Big corporations can outsource entire business lines to big BPOs. Small businesses can outsource specific functions to virtual assistants. But for medium sized companies, looking to find like minded partners, they need to be paired up with service providers who are able to both integrate into the business and find the talent to grow the business.

Analytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

Why The Philippines? The Shift In Services Across The Globe Leads to My Adopted Country

“The world is currently witnessing a fundamental reorganization in the way services are delivered to customers. This is what is behind the movement to outsource. It’s a lot more than just saving money by shipping jobs overseas.” – Harvard Professor Robert E. Kennedy

In his book the Services Shift, Kennedy outlines 5 primary reasons for this shift in services. All 5 have a great deal of influence on why the Philippines has become the call center capital of the world.

The globalization of services, in which different tasks are being carried out by different individuals in different locations, is about gaining access to the best combination of talent, resources and markets.

  • Technological Innovations like easy access to the internet and stored data.
  • Emerging Market Growth in traditionally closed markets
  • Global Macroeconomic Liberalization of government polices toward trade
  • The Corporate Imperative to both reduce costs and improve quality
  • The Convergence of a Global Business Culture based on the English language and American business models.

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There are so many forces for this move to outsource and analytics has moved to the top of everyone’s wish list of things to look globally for.

If you have been thinking about getting your feet wet in setting up a team in the Philippines, I can help. I have set up a dozen different teams of all shapes and sizes for various U.S. companies.

Adding a team in the Philippines will add a lot of value to your business, so connect with men and we can discuss a specific solution for you.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.