It was true 3 years ago, and sadly its true today… just took this photo today (March 1, 2017). All the evidence and all the rhetoric, but in the end the planning failed.
…As Metro Manila and the island of Luzon are preparing for its second typhoon in a matter of days, I thought it prudent to talk about business continuity planning (BCP).
One of the most overlooked areas of business operations is business continuity planning. When it comes to the outsourcing of functions and responsibilities to a team in the Philippines, there is a high need for a solid BCP.
However, my experience is that very few companies and their outsourcing partners have put in place a well thought out plan to handle a variety of business outages and disasters.
During my time with Wells Fargo I was involved in overseeing business continuity planning for a number of business lines and became pretty well versed in the subject matter.
Some of the key points are having a clear chain of command during a crisis. Escalation procedures and call trees are ways to make sure everyone knows what is expected of them. Putting together a written BCP plan that can be shared with the team is also very important since most disasters impacting the Philippines come with potential power and technology interruptions.
Another key piece of disaster planning is to have pre, during and post incident plans to follow. If you know a typhoon is coming there is a lot that can be done before hand to help limit business impact. And having a clear post incident plan is key to getting business back up and running asap.
Updating the client and keeping them in the know, is also something that can be much more challenging then planed and should be given appropriate thought. Practicing the plan and doing mock disaster drills is another way to achieve optimal communication and response results.
Business Strategy with Analytics – Aligning a business strategy to drive an organization forward requires a robust analytics solution. Businesses who have good analytics tend to be much more profitable and efficient then ones that do not.
DMAIPH has helped dozens of companies in both the U.S. and the Philippines with adding more data analysis in their business strategy. We have joined up with our key business partner PMCM Events Management to showcase our solutions at #TechToniPH in July 2017. Contact DMAIPH now at firstname.lastname@example.org or connect with me directly to find out what we can do to help you align your business strategy with analytics.