Philippines BPOs: Prepared To Stay On Top?

12523905_1094112590613600_4599398525089712302_nBy DMAIPH Analytics Intern Jacqueline Belmonte. 

The Philippines looks to remains the top Business Process Outsourcing (BPO) preference of companies around the world.

In fact, during 2016, the Contact Center Association of the Philippines (CCAP), the country’s Information Technology and Business Process Management (IT-BPM) sector projected that by 2017, the industry will provide more than 1.3 million jobs and over $25 billion revenue.

As of 2016, the industry employs 1.2M people and accounts for around 8% of Philippines’ GDP.  However, despite of  the continuous growth of the BPO, experts see a potential end to the growth of the industry.

In a study of Frost & Sullivan, low-skilled jobs in the outsourcing industry would decline by 28 percent within the next 6 years but will give rise to high-skilled outsourcing jobs by 2022.

By 2025, Pew Research Center survey expects robots and digital agents to replace a large number of BPO workers. “The Death of the Call Center”, Xerox’s worldwide survey revealed 42 percent of respondents said that call center will cease to exist but predicts the rise to “super-agent” who has high-tough and high value assistance to customers’ more complex problems.

The wide spread of robotic process automation (RPA) and artificial intelligence threatening to replace human agents is now the opportunity that companies under the BPO industry have been eyeing. For an instance, AI intelligence or the ability of machines to imitate human intelligence that get’s better through time and repetitive use is slowly changing the game.

A good example is Luvo, a virtual assistant that could assist customer problems such as lost or stolen bank cards and forgotten pin numbers. A startup founded by George Yang,  called AI Pros’, a voice-based natural language software, that can speak with customers using spoken English to pitch them a sale and only need human intervention when there are words that the system can’t understand  has shown an 80 percent increase in performance  of call centers. AI Pros’ is geared to help the BPO to cope with the AI threat by creating higher value jobs.

The alarming peril of the technological advancement to the BPO’s has also been recognized as a serious concern by the government. Senate Resolution No. 344 is the government’s response to maximize the  the development of AI technologies whilst acknowledging the possible negative impacts to jobs and employment in the country. With these, people seeking for employment are encouraged to take on the opportunities posed by the growth in software and mobile programming, cloud, analytics and other technical skills.

The bright side of this probable sunset of the BPO industry is that, companies and universities in the Philippines have responded positively through organizing events, trainings  and integrating growing industries such as analytics in the curriculum currently offered.

This initiative will create a highly skilled and competent pool of human resource that secures them against the threat of the downfall of the BPO industry. In addition, analytics training companies such as Decision-Making, Analytics & Intelligence Philippines (DMAIPH), BPO’s can be be guided as to how to slowly navigate from losing to winning  back the market.

Dr. Data_Analytics in the Philippines

Analytics in the Philippines – The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions.

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DMAIPH was set up to facilitate these solutions and bring the talent and the business together. And that is exactly why I wrote Putting Your Data to Work, the first analytics guidebook designed specifically for the Philippines.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to order the book. Take advantage of this unique global opportunity and get more analytics in your career or in your business.

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Global Chamber Manila: Filipino jobs threatened by Artificial Intelligence

For the past couple of weeks, digital transformation has been making headlines in the Philippines… finally!

A recent article from the Philippine Daily Inquirer has Senator Bam Aquino worried about Filipinos losing jobs to Artificial Intelligence.

Aquino, who chairs the Senate committee on science and technology, filed Resolution No. 344 that seeks to look into the government’s plan and initiatives to maximize the development of AI and other emerging technologies. Aquino says, “This early, we should be preparing for any eventuality that may occur when automation goes into full swing.”

Thus, we need to move very quickly to prepare! Don’t miss the Digital Transformation Summit on May 24-25. Save 15% on tickets with promo code: DTSBBDA15

Read the full news article: http://newsinfo.inquirer.net/894684/filipinos-losing-jobs-to-artificial-intelligence-bam-aquino-worried

DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics.

Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

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Global Chamber Manila helps members get business done across metro areas!

We are a thriving and collaborating community of CEO’s, executives, and professionals growing business across 525 metropolitan areas. We leverage technology and our collective networks around the world to help member companies grow, reduce risk, be more productive, and succeed faster.

We are the only organization in the world with the mission to grow business from anywhere to anywhere while collaborating with every organization. We help companies, investors and business service providers around the world succeed.

Worried Your Call Center Job Might Be Taken by a Robot? You should be.

http://news.abs-cbn.com/business/05/12/17/bpos-gearing-up-for-impact-of-artificial-intelligence-on-industry

I shared this article on an FB group and got a lot of inquires from people who are indeed seeing an opportunity to move from a call center job to a Data Science and Analytics (DSA) job.

Most of the questions revolved around how to transition.

Want to get Data Science and Analytics Training. Not sure how, here are some tips!

  1. Self-Teach a Skill. (YouTube has thousands of free resources)
  2. Volunteer at Work. (Find out what skills are in demand in your company and ask if you can help)
  3. Take a Training Class (there are a lot of public training classes out there, including some that DMAIPH does).
  4. Read a Book (Experts share a lot… like my book Putting Your Data to Work: An Analytics Guidebook for Filipino Professionals)
  5. Find a Mentor (Jedi Knights start as an apprentice, so do many analysts and data scientists)
  6. Join a Group (there are a lot of meet up groups like Data Science Philippines you can use to network)
  7. Go Back to School (a few dozen schools here in the Philippines are either already offering data science an analytics programs are kicking them off soon)
  8. Follow a Blog. (Besides reading books, there are a lot of good ideas shared on blogs like mine, dmaiph.com)
  9. Become a Member (join associations like aap.ph aka Analytics Association of the Philippines)

Another question that came up often was, “What should you learn first?”

Find a tool, technique or technology that is high demand and fits your interests and aptitude. The best way to find out what to focus on is do a job search for the kind of job you want and look at the requirements. For newbies some of the in demand skills are

  • SQL (the most widely used language used for data analytics)
  • Microsoft Excel (if you know pivot tables, simple formulas and can make decent visuals you will be in high demand)
  • Tableau (a free version called Tableau Public can be downloaded and is easy to learn)
  • R (the most widely used tool for predictive analytics and data science and its free)

And then a lot more people added me on FB, hoping to network and find new opportunities. Thats a good tip too. Networking is key.

DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience.

jobspicture2If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

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Also if you own or manage a call center, we can help. In fact, DMAIPH has successfully set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength.

Finding and empowering analytics talent is increasingly challenging, but we have mastered Surfing Into The Storm and can show you how to succesfully set up a team. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

DMAIPH Analytics Apprenticeship Program Starts May 15, 2017

Analytics Apprenticeship Program Starts May 15, 2017

This is a 3-6 month, paid apprenticeship program that will provide in-depth and hands on training with a range of analytics skills needed across various industries today. At the end of the apprenticeship, you will a very strong change of staying with DMAIPH or being referred to one of our key business partners.

We are looking for 3-4 highly motivated, tech savvy, young professionals or fresh grads to join our program. Past apprentices have gone on to have successful analyst careers in a wide range of companies including HP, Emerson, Citibank, Wells Fargo and

Skills all analysts will learn

  • How to apply the DMAI methodology of business analytics
  • Advanced Excel Skills like Pivot Tables, Marcos, Formulas and Data Visualization
  • Using Tableau for Business Dashboards
  • Using SQL and R for Predictive Analytics
  • The key aspects of Data Storytelling

In addition, each track will focus on specific skill sets including but not limited to:

  1. Business Analyst
  • Analytics Assessment Facilitation
  • Project Planning and Documentation
  • Management Metrics Reporting
  1. Finance Analyst
  • Financial Forecasts
  • Budget Planning
  • Expense Tracking & Reporting
  1. Events Management Analyst
  • Competitor Intelligence
  • Market Research
  • Lead Generation, Tracking and Reporting

Compensation package is dependent on experience and skills, but in the range of P20,000 a month.

Interested applicants should send an updated resume to danmeyer@dmaiph.com as well as plan on attending a group interview exercise on April 29 in Ortigas.  Group interviews will be held from 10am-12noon and from 5pm-7pm at Unit 1704 Prestige Tower on Emerald Ave (F. Ortigas Jr. Rd) at the office of IBA.

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Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

HR & Recruitment Analytics: Win The Talent War (Mar 28 in Ortigas)

Updated 11/19/16

It’s pretty clear to anyone who is paying attention that the current talent acquisition challenges facing BPO’s in the Philippines is getting worse at an alarming pace.

This trend is echoed across the planet as we have had a global failure in approaches to preparing the youth for the careers we need them to fill. There are several initiative underway in the Philippines to address this, but at this point its just a drop in the bucket when you look at the projections for talent with analytics skills, management potential and a strong work ethic.

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Check out our next training on March 14 in Ortigas. Here is the link >>>

I recently came across this post on LinkedIn that outlined 5 things that we need to work together to do to make sure the generation hitting the workforce now and especially the generation now in school, ready for prime time.

The talent shortage is particularly serious at the middle-management level as companies dither over how to develop high-potential entry-level employees into more senior roles within their organisations.

Solving it requires planning for the long-term and building a talent investment strategy into the corporate culture, which suggests that solving the talent shortage calls for new thinking, new approaches, and collaboration on an industry-wide scale.

Relying on the traditional education path – universities – to fill the talent needs won’t work because that will take years. We a faster solution – one that combines a multi-pronged approach, and one that is collaborative across all players in the business.

The article concludes with five ways of helping to solve the talent crisis threatening companies small and large all across the globe.

  1. Industry collaboration: Industry leaders joining forces to work with universities, colleges and trade associations to develop specific education programs to fill the expected openings.
  2. Expanded in-house and external education options: A growing number of firms are developing their own education programs making full use of senior existing internal expertise.
  3. Job rotation programs: A ‘talent exchange’ rotation to promote cross-functional development, which would also keep employee interest.
  4. Formalised knowledge transfer: Capturing people’s knowledge before it “literally walks out of the door” into retirement.
  5. Becoming an employer of choice: Taking steps to ensure that the company is an attractive place to work by providing competitive salaries linked to a valued career path.

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DMAIPH can help you by consulting with your management team on how to get ahead of the curve, by providing training to your team on how to optimize your talent acquisition an retention programs and/or by providing you with talent to fill your open positions.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

I Have Always Admired People Who Have “Grit”!

DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

In short we are looking for a people who have grit!

http://www.forbes.com/sites/margaretperlis/2013/10/29/5-characteristics-of-grit-what-it-is-why-you-need-it-and-do-you-have-it/

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Came across this interesting Forbes article. What makes up “grit”?

1. Courage

2. Conscientiousness 

3. Follow Through

4. Resilience

5. Excellence

Yeah, I got those. 🙂

So do most of the people who I surround myself with.

Grit is something that got me to where I am and will get me to where I’m going.

Do you have grit?

DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques and the grit they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

DMAIPH Help Wanted > Curiosity Above All Else

DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics.

Working with DMAIPH will ensure you are tapped into the best of the best when it comes to analytics in the Philippines.

This is far more then just a simple office job and much more rewarding then your typical customer service or call center job.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

We are currently hiring for the following positions:

Office Based (in Ortigas)

  •  1 Senior Marketing Analyst1 to oversee company branding, training materials, and social media content publications. Potential opportunity to work partly from home. (Pay range is 25-30K depending on experience)
  • 1 Junior Marketing Analysts/Admin Assistants to assist with trainings, social media marketing and administrative office duties. (Pay range is 10-23K depending on experience)
  • 1 Hybrid Marketing/Recruitment Analyst to assist with recruitment when we have openings and to spend the rest of time on internet research, social media marketing and assisting with training.  (Pay range is 18-25K depending on experience)

All positions come with government mandated benefits, a competitive salary based on experience and with a large degree of job flexibility.

However, fresh grads, undergrads and even high school grads are encouraged to apply. DMAIPH does not discriminate based on age, appearance or social status.

To join the  DMAIPH team, send a resume now to analytics@dmaiph.com

If you are a curious person by nature, we want you!

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Analytics is the application of using data and analysis to discover patterns in data. DMAIPH specializes in empowering and enabling leaders, managers, professionals and students with a mastery of analytics fundamentals. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you acquire the analytics mastery you and your organization need to be successful in today’s data-driven global marketplace.

The Time Is Now: Be Part of My Vision that is Analytics in the Philippines

The opportunity of a lifetime is before us… for those who really get analytics and using data to drive decision-making in the Philippines. Companies are so hungry for it. They need help knowing who to hire, how to train them and understanding just what a team of analysts can do.

To me the biggest challenge is the lack of experts. Good analytics talent is in really short supply.

One of the reasons I see is that so many Filipinos who would be great analysts are stuck in jobs that don’t allow them to be awesome.

If  you are curious, you work hard, you like to fix things, enjoy solving problems using data… but you are making less then 25K and stuck doing mostly admin work or running reports, then you are not maximizing your potential.

Thats the reason behind the video. Im speaking directly to you. Your talent, your potential is undervalued and misused.

Working for me with DMAIPH will change that.

Much better pay and benefits, great perks like travel and a company laptop. Getting to be part of awesome things as I take DMAIPH from a top name in analytics in the Philippines to THE top name.

Stop worrying about requirements and being loyal to a company that really doesn’t use you to your full potential.

Change you life forever, and do it today.

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Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

DMAIPH is looking for a Talent Management Analyst

Job Description for DMAIPH Talent Management Analyst

DMAIPH is looking for an exceptional candidate to fill a very unique role in our analytics training, consulting and outsourcing business.

DMAIPH is an international analytics firm with offices in both the U.S. and the Philippines that specializes in providing analytics themed training, consulting and outsourcing to its clients.

We currently employee over 50 employees here in the Philippines who are assigned to providing customer service, email support and graphic design work for a U.S. based client. This account is a mature account, having been established in 2013.

DMAIPH also conducts analytics training classes facilitated by our President & Founder, Daniel Meyer. Mr. Meyer is an author, public speaker and one of the most sought after analytics experts in the Philippines. Over the past 5 years, Mr. Meyer has trained 1,000s of Filipinos on a variety of analytics topics. We are currently building out a marketing team to grow the training business line.

In addition, DMAIPH has added a new client in January 2017, thanksmama.com . This new business line will be the primary area of responsibility for the Talent Management Analyst.

The role of the Talent Management Analyst has two primary functions; (1) serving as an HR Generalist (Recruitment, Compensation & Benefits, and Employee Engagement) for the thanksmama and marketing team and (2) using a recruitment approach to marketing and filling seats for DMAIPH analytics training classes.

Job Requirements:

  • At least 1 year of recruitment and/or HR work experience.
  • Experience in the BPO industry is a plus.
  • Four-year degree holder in an HR or Marketing related course preferred, but any undergraduate experience is acceptable.
  • Basic MS Excel skills.
  • A strong interest in analytics; using data to driven decision-making.
  • Experience and/or interest in graphic design a plus.
  • Experience and/or interest in social media marketing a plus.
  • At least an average level of English proficiency.
  • A pleasant attitude and professional appearance.
  • A curious mind. Successful candidates will be able to demonstrate how they enjoy solving problems and looking for innovative solutions.

Job Duties:

HR Generalist (50%) – serving as an HR Generalist (Recruitment, Compensation & Benefits, and Employee Engagement) for a team of 10-15 mostly home based employees. Duties include:

  • End to End Recruitment of home based staff for DMAIPH’s outsourcing client, thanksmama.com . Thanksmama is a U.S. based online retailer of baby clothes and accessories. Staff working on the Thanksmama account are home based, Web Content Analysts and Graphic Designers.
  • End to End Recruitment of office and home based staff for DMAIPH’s analytics training business. Staff working on DMAIPH marketing include Junior Marketing Analysts, Graphics Designers and Admin/Office staff.
  • Compensation & Benefits, including payroll administration for both the thanksmama and marketing teams.
  • Employee Engagement, including contracts, employee coaching and discipline for both thanksmama and marketing teams. Existing policies and procedures are in place.

Marketing Analyst (50%) – using a recruitment approach to marketing and filling seats for DMAIPH analytics training classes.

  • Directly target connections via Social Media (Facebook, Twitter, LinkedIn, etc) to be invited to DMAIPH analytics trainings.
  • Conduct e-mail marketing campaigns under the direction of the Business Development Manager.
  • Create, post and share marketing content to attract more attendees for public trainings.

Please note that we are not expecting successful candidates to already have work experience in all of these areas. There will be a large amount of training, coaching and mentoring to get the Talent Management Analyst up to speed. Above all else we are looking for someone who is curious, who is flexible and who can take initiative.

Compensation:

  • Starting salary depends on experience, but the position base is 20,000 PHP a month.
  • After probationary period, health benefits and paid leave will be made available (up to 6 months).
  • Additional performance based incentives can be achieved for filling training classes and meeting HR metrics goals.
  • Up to P2,500 in tax-free allowances.
  • Possible 5-10% performance bonus upon normalization.
  • Complete 40 hours of work. This is a full-time job commitment.
  • Annual performance evaluation and compensation increases.
  • Standard employee benefits as mandated by Philippine law.
  • Company lap top and mobile phone may also be provided.

Location:

This position is primary home based. There will be a need to go into the field to attend job fairs, DMAIPH training events and occasional conference and workshops. There may also be a need to report to our Ortigas office for meetings and trainings. During the onboarding and probationary period, the Talent Management Analyst may be required to come into the office regularly until they are fully up to speed.

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Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

 

Web Content Analyst/Jr. Graphic Designer – Home Based

DMAIPH is looking for (3) Web Content Analysts/Jr. Graphic Designers. These hybrid positions are predominately home based, full-time positions. Ability to attend training, meetings and team activities in our office in Ortigas Center, Pasig City, Metro Manila is also required.

Set schedule with weekends off.

Probable shifts are 4pm-12:30am, 6pm-230am, 8pm-4:30a, Monday PM/Tuesday AM to Friday PM/Saturday AM.

Web Content Analysts will work for a U.S. Based client that has an e-commerce site dedicated to online sales of baby and infant related products including clothes, accessories and merchandise.

Ideal Hires Would Be

  • People who know social media, having good typing with low error rate, basic excel skills, project management experience, decent English
  • Possibly one will be a graphic designer as well to source, resize and clean up images so have complete and accurate product catalog.

This is a non-voice, back office role, but applicants with call center experience a plus.

Duties include:

  • Data Validation using product web sites.
  • Data Encoding into a master google document.
  • Analysis of product web sites for additional items to be added.
  • Validate historical data of products already listed on the web site and/or database.
  • Web Content publishing using client publishing tool
  • Basic graphic design experience with ability to crop pictures and adjust file size.

Successful candidates will be able to demonstrate a strong work ethic who can follow directions, can complete their assigned shift on time every day and have good time management skills.

Work quality is the most important aspect of the job, so attention to detail and ability to accurate encode product data is a must.

Requirements:

  • At least a basic comfort using Microsoft Excel/Google Docs for data encoding.
  • Previous work experience in customer service, officer work of service crew preferred.
  • An interest, if not experience in graphic design.
  • Able to take directions in English.
  • A pleasant attitude and professional appearance.
  • A working computer/laptop that can access the internet consistently.
  • Home Internet access

Compensation:

  • Total monthly compensation around P20,000 for a predominately work from home position.
  • Starting salary depends on experience, but the position base is P16,000 a month.
  • After six-month probationary period, health benefits and paid leave will be made available.
  • Additional performance based incentives can be achieved. Up to P3,000 a month.
  • Up to P1,000 in tax-free internet.
  • Possible 5-10% performance bonus upon normalization.
  • Complete 40 hours of work. This is a full-time job commitment.
  • Annual performance evaluation and compensation increases.
  • Standard employee benefits as mandated by Philippine law.

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Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage