My Big Data Initiatives for 2018

As 2018 comes to a close, I plan on spending the last few weeks of the year thinking about what comes next.

Priority #1 is expanding the advocacy for more data-driven decision-making in the Philippines.

There are two components to this effort; talking about analytics to as many Filipinos as possible and continuing to hit the road and spread the advocacy to as many provinces as possible.

Priority #2 is something new.

After six years of being pretty much 100% focused on analytics in the Philippines, I will be spending some of my time back in the United States. I will be volunteering time to help educate and empower the electorate to make more data-driven decisions when it comes to exercising their vote.

My call to action for 2018 will center around three #hashtags:

#DataRockPinas

#AAPMoonshot

#BetterBringData

More to come.

Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

 

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The Scope of the Challenge of our Analytics Moonshot

Sometimes I think it helps to having had a project management experience before I dove into analytics full time. There are a lot of project management methodologies that come in handy when sizing an analytics project. Like coming up with data for a BRD.

A Business Requirements Document (BRD) includes explicit specifications of how data should be used to solve a business problem and how much it should cost depending on what it is expected to achieve.

The main goal is to deliver actionable insights by taking into consideration the data, the time allocated and the needs of the end user/audience.

The BRD must be universally agreed upon by all stakeholders involved.

The author of the BRD must understand the business processes and the key objectives of the project to ensure proper implementation.

The most important element of a BRD is the scope of the project, which includes any restrictions and constraints that need to be considered during the development process.

  1. What is the problem that the organization needs to solve?
  2. What are the restrictions that need to be considered?
  3. Is the time and money invested in solving the problem worthwhile?

So for our analytics moonshot of upskill training half a million Filipinos in the next five years, we need to start with a project management approach. So here are some considerations for our BRD:

  1. The organization (AAP.PH) and its growing legion of partners needs to facilitate the large scale training of 100,000’s of Filipinos with Data Science and Analytics (DSA) skills in the very near future. If we succeed, the economic growth of the Philippines will have a much higher chance of continued to success in a world besieged by changes from new technologies. If we fail, then I see the change of continued economic growth and prosperity being much harder of achieve here in my adopted home. So we start our scope with the audacious goal: upskill train 500,000 Filipinos to be DSA enabled professionals by the year 2022.
  2. There are many restrictions that we need to consider. Not enough experts able and willing to conduct the trainings. Not enough schools able to educate students in DSA skills. Not enough teachers with DSA knowledge. Lack of awareness among decision-makers in government, in business and in academia. The diversity of needs, with skill requirements all across the spectrum from simple reporting using excel to complex data science and predictive analytics, Nationalism and attempts to slow or reverse globalization, most interested parties work independently and there is little history of collaboration, and on and on… The only way to address all of these restrictions is share stories based on data to compel Filipinos to become part of our advocacy. The data behind why we need to get better at data is clear, its the acceptance of what the data tells us and using even more data to guide our decision-making that we need to make clear.
  3. What ever time and money investments made into this advocacy will have amazing benefits. Maybe we can’t save all call center jobs from being threatened by A.I., but we can save a lot. Maybe we can’t turn every school into an engine that produces DSA skills graduates ready to contribute day one, but we can empower a lot. And maybe we can’t help every Filipino business infuse for DSA into their processes, but we an help 1,000’s. The time is now, The money is there. We just need to line things up so that our moonshot succeeds. And when we do, the Philippines will be a world hub for analytics unlike any other nation, primed and ready to deliver world class DSA services both domestically and abroad.

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Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

The Analytics Association of the Philippines and our DSA Moonshot

When I think about what we can accomplish with the AAP I think about some pretty big stuff.

Moonshot kind of stuff.

It took more then just a government initiative to put a man on the moon. It took an effort of thousands. And the support of millions.

For the AAP, our moonshot starts with advocacy which comes in the form of doing as much talking about DSA as possible.

http://www.aap.ph

Raising awareness among decision-makers is key. It is no longer an awareness about what is DSA (Data Science & Analytics). People get it.

Now it is an awareness of how Filipinos can use DSA in their  business.

I get excited thinking about how the AAP  can focus our message as thought leaders and look to continue to complement each other in ways that individual companies could never dream of.

We have been actively looking for speaking opportunities to push the message that DSA in the Philippines is of paramount importance.  In many ways, even a matter of national security when you look at the threats of Artificial Intelligence, nationalism and political instability… impact OFWS and BPOs directly. The two biggest source of revenue in the country.

Outside the core group who have come together to get the association off the ground, we can empower the multitude of interested parties to help too spread our advocacy too.

I see us sharing our message of collaboration and the idea that a rising tide lifts all boats across every industry and from all sectors. Big and small, domestic and international, size and scope don’t really matter, we all need more analytics in our businesses.

If we get enough key players on board with the advocacy we will have a legit change to actually upskiil train 500,000 Filipinos to be DSA enabled in the next 5 years. That is the moon shot goal I’m dreaming about.

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Analytics Leadership – DMAIPH is a founding member of the Analytics Council of the Philippines and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture.

We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

 

Augmented Analytics: A.I., Machine Learning & Predictive Analytics

I recently spoke about Augmented Analytics: Trends in Artificial Intelligence, Machine Learning and Predictive Analytics.

Much has been made about the business implications of recent, rapid advancements in cognitive computing.

It’s no longer just a pair of eyes scanning data.

We now face the reality of advanced analytics tools to help human knowledge workers glean actionable insight from vast and deep lakes of historical, transactional and machine-generated information.

This is augmented analytics and it includes concepts like predictive analytics, machine learning and A.I. If these are terms you have a general familiarity with, but haven’t spent much time thinking about how the related to big data, analytics and data science, then you should.

Business analytics today can be done with MS Excel and maybe a good BI tool, but business analytics tomorrow will require augmented analytics skills.

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Analytics in the Philippines – The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions.

DMAIPH was set up to facilitate these solutions and bring the talent and the business together. And that is exactly why I wrote Putting Your Data to Work, the first analytics guidebook designed specifically for the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can help you take advantage of this unique global opportunity.

The Automation Storm is Coming… is Your IT-BPO Ready?

The number of posts like this one that talk about downsizing in traditional IT-BPO firms are getting more and more common every day.

Some naysayers think statements like this are just hyperbole, “saw their aggregate workforce shrink by seven the same year, highlighting a situation created by a perfect storm of tough business conditions and increasing automation.” But not me. I’m preparing for it.

And then there is this statement… that can easily be talking directly about the IT-BPOs in the Philippines. “This is a war of many battles being fought where smart service providers are aggressively implementing RPA (robotic process automation) into their own operations to drive down their delivery costs and reduce their own headcount. Hence, services providers will be hell-bent on destroying each other and the winners will be those who eventually succeed in winning more work than they lose amidst all the destruction”

I would add to this nationalistic pressures to counter the flow of globalization and “bring jobs back home”.

There are plenty of signs on the horizon that will spell doom for companies that aren’t ready for the coming storm.

Which is where DMAIPH can help.

DMAIPH has successfully set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have mastered Surfing Into The Storm and can show you how to succesfully set up a team.

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The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions.

DMAIPH was set up to facilitate these solutions and bring the talent and the business together. And that is exactly why I wrote Putting Your Data to Work, the first analytics guidebook designed specifically for the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can help you take advantage of this unique global opportunity.

 

Radio DWDD today @ 11am – The Analytics of Blogging

Blogging has been around for quite some time now, but many who venture into blogging do not realize who is reading their blogs, what are they reading, why are they visiting and reading their blogs, and so on.

So, today I have the honor of being a special guest on DWDD to help listeners go through the realms of the analytics of blogging.

The topics I plan on covering include:
– What is analytics?
– What title/position/employee is involved in anlytics?
– What university/college course do you take to learn analytics?
– What kind of companies uses analytics?

And Blogger-specific topics will include:
– Should bloggers learn to use analytics?
– Why use analytics in blogging?
– How does a blogger begin to use analytics?
– Can analytics make the blogger earn money?

Come join me and my good friends Raffy, Ron and Ian to discuss how to get more data into your blogging efforts. Its easy and for the most part its free.
#TODAY 20th March at 11:00AM, the BLOGGERS’ HOUR talks about Blogging and Analytics, and why bloggers need to start measuring their blogs beyond just views and hits. To help us understand how to do this is Analytics Expert Dan Meyer from San Francisco who has set up shop in the Philippines with his advocacy of teaching Filipinos the art of analytics.

Tweet or post your questions in advance using the Hashtag #BLOGGERSHOUR.

LIKE http://www.facebook.com/bloggershour to be notified when the Facebook LIVE stream begins.

Tune in to DWDD 1134 kHz AM or live streaming via http://www.dwdd.com.ph or http://www.ustream.tv/channel/dwdd-katropa-live.

TWITTER:

Listen to the #BLOGGERSHOUR talk radio show, Monday 20th March 11:00AM as we talk about blogging & analytics with Dan Meyer @BPOElite1

 

 

DMAIPH Help Wanted > Curiosity Above All Else

DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics.

Working with DMAIPH will ensure you are tapped into the best of the best when it comes to analytics in the Philippines.

This is far more then just a simple office job and much more rewarding then your typical customer service or call center job.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

We are currently hiring for the following positions:

Office Based (in Ortigas)

  •  1 Senior Marketing Analyst1 to oversee company branding, training materials, and social media content publications. Potential opportunity to work partly from home. (Pay range is 25-30K depending on experience)
  • 1 Junior Marketing Analysts/Admin Assistants to assist with trainings, social media marketing and administrative office duties. (Pay range is 10-23K depending on experience)
  • 1 Hybrid Marketing/Recruitment Analyst to assist with recruitment when we have openings and to spend the rest of time on internet research, social media marketing and assisting with training.  (Pay range is 18-25K depending on experience)

All positions come with government mandated benefits, a competitive salary based on experience and with a large degree of job flexibility.

However, fresh grads, undergrads and even high school grads are encouraged to apply. DMAIPH does not discriminate based on age, appearance or social status.

To join the  DMAIPH team, send a resume now to analytics@dmaiph.com

If you are a curious person by nature, we want you!

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Analytics is the application of using data and analysis to discover patterns in data. DMAIPH specializes in empowering and enabling leaders, managers, professionals and students with a mastery of analytics fundamentals. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you acquire the analytics mastery you and your organization need to be successful in today’s data-driven global marketplace.

Actionable Management Reporting

Except from my upcoming book on analytics for the small business owner…

One question I get asked a lot is what should someone do when they know the data they are reporting and/or using in their analysis is not the best data available?

  • Typically, Excel and PowerPoint are the primary tools used to provide management reporting to a company’s leadership. In the past few years there have been major technology innovations in business intelligence applications and data visualization software that have taken management reporting to a whole new level.
  • Recruiting has seen a huge increase in number and types of reporting tools available to deliver very fast and very detailed recruitment analytics.
  • This leads up to the concept of a business dashboard… which we will get to later.

No matter what part of the business you work in, the first thing to do is to define the current Key Performance Indicators (KPIs) being used in decision-making.  Often right off the bat, some of the KPIs being reported aren’t even being used.

You can do a simple survey, asking end users to rank in order of importance the KPIs they get. Also ask if the ones at the bottom are even useful or should they be eliminated if no one is using them.

At the same time you should be working on understanding what computations go into each KPI. Often we just do simple counts, total and averages that mask more important data. On the flip side, we tend to over complicate things with extravagant weighing and scoring. Either way, we need to make sure we know exactly what is being reported and how does the final data point come to its end state.

The next step is to look at the data architecture to make sure there is nothing happening upstream that might impact the data we are using in the KPIs. Before making changes to the KPIs we want to have the full view of what happens before the data gets to the end user.

Now we are at the point where we can start experimenting. What happens when we swap out data points? Or if we change a variable in a calculation? Or we pull the data from a different source? The questions are endless. Pick a few, make some changes in a test environment and start sharing the updated KPI data. See if it has more value with the end users.

Again, this shouldn’t be hard. But of course in many organizations a lot of consequences can result from a simple change to just one KPI. Spreadsheets may have to be reformatted, review processes may have to be updated, and dashboards may have to be redesigned. But in the end, what is more important? Making decisions with crappy data or setting a standard to let the reporting process evolve as the business evolves?

This come back to my point earlier, changing KPIs is as much sales as it is analysis… that you have to be ready to share a story, back it up with data, and really influence the minds of senior management that updating the KPIs makes good business sense.

If you are at a point where you are trying to figure out what KPIs aren’t working anymore or you need help in building a business case to change some KPIs, let me know. I’m here to help.

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Business Strategy with Analytics – Aligning a business strategy to drive an organization forward requires a robust analytics solution. Businesses who have good analytics tend to be much more profitable and efficient then ones that do not. DMAIPH has helped dozens of companies in both the U.S. and the Philippines with adding more data analysis in their business strategy. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you align your business strategy with analytics.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Small Business, Big Data

“Without big data, you are blind and deaf and in the middle of a freeway.” Geoffrey Moore – Author of Crossing the Chasm & Inside the Tornado.

Without analytics, your company is vulnerable. However, just owning analytics tools isn’t enough. Extracting value from your analytics investment requires sufficient staff, well-defined processes, a clear business strategy, and leadership support.

All the Data We Create Each Day

Think about some of the things you do in your daily life. You get up, you eat, go to work/school, shop, do something for entertainment, bank, go online and do things on social media. Everything you do generates data. That data is captured in countless ways. And then it’s stored in countless places. And analyzed by countless numbers of people. And then used in countless ways by businesses to market, design, advertise, build, sell, and so on.

Every time you check your phone to see if there are any updates on Facebook you generate a lot of data for your phone manufacturer, your service provider and Facebook itself. Everything you like or comment on can be turned into a data point. The time, place and length of your connection all provide useful data. Get the point? It’s endless.

That’s big data.

In general, big data is thought of as all the data businesses capture and store in a database that they can use for business decision-making.

When you think of data collections that have millions and millions of rows of data like big bank transaction data, or traffic data for major cities, or all the statistics captured everyday across professional sports. Way too much for man to analyze without help from technology. That’s all big data.

Every business defines its big data a little differently. There is no one way to look at how best to manage big data because big data is such a living, evolving, never ending flow of information. It’s like lakes of water that are too big to swim across and too deep to dive to the bottom of without help. And no two lakes are alike.

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Small Business Analytics – The field of small business analytics is just starting to blossom as companies are looking for more data-driven decision-making to prosper in the age of Big Data. DMAIPH is at the fore front of providing analytics training, consulting and outsourcing options to small businesses. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation on how to get more analytics in your small business.

 

 

Current Trends in Small Business Analytics

Analytics as a discipline is constantly evolving. Advances in technology allow what was once expensive and difficult to now be at the fingertips of any business user.  The goal of analytics is “to turn data into information, and information into insight.” -Carly Fiorina, Former CEO of HP

Fiorina, highlighted some of the key steps in analytics. Reporting turns raw data into information that can be consumed by a company, and through analysis you turn information into insights. Taking her comments one important step further, you need to turn insight into action if you want to progress down the path to value with analytics.

Analytics is constantly evolving, so staying current is paramount to success.

Staying current is all about being strategic in time management. I have to stay up to date on current trends in analytics as well as with new analytics applications and technologies. Besides just staying current for my own benefit, I share relevant updates with my colleagues, clients and followers.

Every few months I devote a day to discover what the current trends in analytics are. I do this both to refresh the slides in my presentation and to refresh my mind to see what I may have missed.

The amount of literature out there on analytics continues to blossom at an amazing rate, making it a true challenge to stay well versed on what’s hot and what’s not. I read a new analytics themed book about once a month and I have well over 200 blogs, web sites and social media groups cataloged. So I like to think I’m pretty well versed on what is current.

If I had to pick 5 current trends in small business analytics to talk about it would be:

(1) Picking a Good Business Intelligence Tool,

(2) Mining Public Unstructured Data,

(3) Mapping Your Business Data Environment,

(4) Centralizing Various Data Sources,

(5) Understanding Data Science and Big Data Analytics.

Every time I go to list the top 5 analytics trends, I find that some things change and some stay the same. Ever since I have been writing about analytics, data visualization is near the top. Business dashboards continue to be a big need. Business Intelligence (BI) tools evolve and new ones’ pop up, but Tableau continues to be a market leader.

Small Businesses who want to optimize the use of analytics need to start with finding a good BI tool to help them make sense of their business data. MS Excel is the most common option to get started with.

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Small Business Analytics – The field of small business analytics is just starting to blossom as companies are looking for more data-driven decision-making to prosper in the age of Big Data. DMAIPH is at the fore front of providing analytics training, consulting and outsourcing options to small businesses. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation on how to get more analytics in your small business.