I come across these kinds of articles all the time. They mean a lot to, for a lot of different reasons.
They are justification for me leaving behind a nice salary and a challenging position at Wells.
They are good indicators that we are not even close to the peak of BPO growth in the Philippines.
They remind me of all the work that lies ahead.
They also remind me that the biggest risk to the industry is not something most people comprehend… the skills mismatch.
But most of all, they give me hope that the sheer force of progress may still uplift the Philippines during my lifetime.