Over the past couple of years I have successfully consulted and partnered with a number of small call centers based in the Philippines. Most of my assistance has come in the form of analytics training and consulting, with a focus on making more data-driven decisions and optimizing reporting processes.
I’ve drawn a lot on my experience working with outsourcing projects while with Wells as well as the glorious failure or my own outsourcing company BPO Elite. And now to add to those, the amazing success we have having with DMAI in managing the rapid growth of a 40+ person outsourcing team of consisting of both home and office based staff.
Armed with these experiences and guided by a gifted management team, DMAI is now on the active look for more small business clients. We specialize in providing talent with above average analytical skills, who have been trained to make data-driven decision and are passionate about their work. The caliber of DMAI team members is not what you typically find in a call center employee.
We want to partner with a few more small or medium sized business who are looking to add staff overseas to complement their domestic operations. If you know someone looking to get started or is unhappy with their current outsourcing arrangement, maybe we are the partner they need.
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You can also follow my blog at http://www.dmaph.wordpress.com to learn more about our mission and purpose… to empower better decision-making through analytics.