The second type of company we have helped successfully is one looking to revitalize. Profits are down, customer flow has shrunk, product and services aren’t selling like they used too. We can offer our business intelligence package of customer insights, demographic profiling, competitive landscaping and market assessment. We can also offer virtual staffing support to assist with marketing, scheduling and follow-up.
I’d like to share a story about one of our clients who came to us at a crossroads with his business. This client is a chiropractor who was trying to figure out what to do with his business. Having lost 40% of his patient base and seen his revenue drop by 60%. He was at a cross road. He had tried a couple of consultants, spent lots of money and was still heading the wrong direction.
In talking with him, it was clear he had lost touch with his market and was not able to offer a very compelling solution to bring new clients in. We suggested we do a series of business intelligence exercises to help understand more about his business, the opportunity around him and come up with some potential solutions.
Because he didn’t have a lot of money to waste, we suggested using a team of interns to help keep costs down. It would be a great analytics exercise for the doctor’s practice and for the eager young minds we had been working with.
We dove into the project and came up with the following resources; we built a competitive landscape, constructed a demographic profile and put together a customer insights report. Each one using public data, analysis done by the interns with my guidance and direction, and used Tableau to roll all the data and findings into a dashboard to show the doctor how he’d gotten to the point he was currently at.
After identifying some action items based on our assessment, we then helped the doctor but some into practice and helped him turn his business around successfully.
By employing very curious minds, giving them direction on where to find data and how to analyze it and sharing the data with an open-minded end user, we successfully validated my approach to using analytics to help a small business. We have done the same for a half dozen other small businesses and can do the same for yours.
Analytics Consulting – As a founding member of Gloabl Chamber Manila, DMAIPH specializes in a variety of analytics consulting solutions designed to empower analysts, managers and leaders with the tools needed for more data-driven decision-making.
We have helped dozens of companies get more analytics in their business. Contact DMAIPH now at firstname.lastname@example.org or connect with me directly so we can tailor an analytics solution made just for your unique requirements.