Insights from my good friend Jerry about a looming threat to the BPO/Call Center industry in the Philippines, which impacts millions of Filipinos.
In the spring of 2011 Frost & Sullivan held a BPO event in Manila. Held on the heals of the much welcomed attainment of #1 global status as the lead in BPO services the Philippine BPO celebration was in full swing. There is nothing like a celebration in the Philippines and nothing can dampen the opportunity or the spirit of such revelry. So it comes as no big surprise that the words I shared at that event were drowned out by the merriment that was being enjoyed. It was no small feat that rising to this level of achievement over India had taken place. The future was all bright and there was a sense of invincibility.
While some make predictions on the basis of a hope that no one will remember when it doesn’t take place. I chose my words careful in issuing a warning that while celebrations are taking…
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