Seven Years in the Philippines

In January it will be seven years since I left Wells Fargo and moved to the Philippines to set up an analytics training company.

As year seven comes to a close, some reflection on how I got to where I am now would be beneficial to my strategic planning for the next seven plus years.

BPO Elite was my first venture and the idea was to train fresh graduates and young professionals to be analysts. It was a pretty successful first year in terms of developing a training approach to teaching the fundamentals of business analytics. Business wise we made a lot of missteps along the way that ended up dooming the business. But the training method was sound and I started to build up my credibility as an analytics experts in the Philippines.

Year One was all about validating that empowering people to be analysts was indeed something I could do successfully.

Year Two brought DMAIPH, Decision-Making, Analytics & Intelligence Philippines to life. Based on the business lessons learned from the shortcomings of BPO Elite I focused more on building an influencer network. Entering in to business deals where other people would market my trainings, freed me up to focus on meeting with influencers. The goal became to work within existing networks and expanding reach so that more and more people learned about the important of analytics with DMAI top of mind on how to train people to do it.

Year Two was the year I built the foundation that allowed me to become the top analytics training expert in the Philippines.

In 2014, I launched a separate business focused on the outsourcing of analytics and data heavy customer care solutions. For a large part of the year the analytics trainings took a back seat to setting up a team of 100 office and home-based staff for clients in the U.S. It wasn’t the reason why I moved to the Philippines, but the opportunity proved to be quite lucrative and allowed me to keep doing analytics trainings and speaking engagements without having to worry to much about that part of my business being profitable.

Year Three was all about doing what needed to be done to make a profit.

By 2015, the outsourcing business was running smoothly, and I was able to get back to doing a lot of partner trainings and public speaking engagements. I had the good fortune to now be one of the most sought-after public speakers on analytics in the region, speaking at schools, conferences, and tech event I was also able to start getting my message outside of Manila and being asked to do events across the country.

Year Four was the year where I my face (actually the credibility behind it) really started to sell.

2016 was a big year for DMAI. I published my first book, Putting Your Data to Work. My goal was to make a guidebook that Filipino professionals could use a both a companion to my trainings as well as a resource to convince decision-makers to invest in more training. I also upped my game with doing more public trainings and speaking at even bigger events. It was a very profitable and satisfying year.

Year Five was where I perfected training content and my public presentations. The book was really the lynchpin behind all that.

By 2017, I began calling what I do as more an advocacy than a business. I got involved in several large-scale analytics training initiatives not just in the Philippines, but across SE Asia. I helped found an association to further an analytics centric focus in the outsourcing industry and was even invited to give testimony before the Senate of the Philippines.

Year Six was where it all came together. I hit that sweet spot where I was really good at something I loved doing and I got well paid for it.

2018 could have easily been a redux of 2017. In fact, we started doing a lot of high paying in-house trainings, bigger and more successful public trainings and I was being invited to take part in all kinds of big picture initiatives across the region. But something changed. 2017 was the year where I had reached the mountain top. As I look back at 2018, I have accomplished everything I had set out to do back in 2012.

That said, I’m not done with the Philippines yet!

Already have 5 trainings booked for the first quarter of 2019. Including ones coming up in January and March. Here are the links to find out more:

https://www.sonicanalytics.com/data-analytics-20

https://www.sonicanalytics.com/data-analytics-30

I will always have a soft spot in my heart for my adopted home in the tropics as I also look to expand my trainings to where I spent much of my youth… the state of Florida. .

Will be laying some seeds the next several months and kick off my first trainings and speaking engagements in the Sunshine state early next year.

Let’s see where the next seven years of championing analytics takes me.

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DMAIPH – Decision-making, Analytics & Intelligence Philppines

Over the past few years businesses in the Philippines have invested heavily in big data, analytics and data science, but still have not achieved the expected outcomes of data-driven companies.

Based on our learnings from the 100’s of Filipino businesses and 10,000s of Filipinos who have taken part in DMAIPH Analytics trainings all across the country, we have crafted a proven,  non-technical approach to upskilling your team in analytics.

In 2019, we will be launching two new training programs: (1) Our DMAIPH Applied Analytics Master Class series for executives, leaders and decision-makers and our (2) DMAIPH Applied Analytics Boot Camp series for practicing analysts.

We will feature case studies of real Filipino run business, exercises based on actual analytics challenges being solved by Filipino analysts, and provide you with a copy of my book, Putting Your Data to Work, an analytics guidebook for the Filipino professional

Connect with us via our marketing partner, http://www.sonicanalytics.com to learn about upcoming analytics trainings and events. 

 

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Hunting For Those Missing Elements – Massive Analytics Upskilling

One of the best things about bringing new people on board is that you tend to get pretty insightful feedback.

Let me show you why I really value a fresh pair of eyes as I try and lead my team of analysts in our advocacy to conduct massive upskill training in the Philippines.

Thanks to Ludz Pridas, a new business analyst on the AAP Analytics Team, for creating most of the content below.

On one hand it’s refreshing to know that all of these observations are things we are actively working on. On the other, it can be little frustrating that we haven’t worked them all out yet to a point where the whole team see the big picture.

So that is my first missing element I need to focus on, upping the level of internal communication. Not easy with a team that works virtually a lot. We use Trello, that helps. We have monthly strategy meetings, but probably need to have them a little more frequently.

Another “missing element for us to do a massive training is the opportunity for advancement, a llack of advances towards other training”… the ecosystems is very fragmented. As the number of training options and academic programs focused on analytics grows, so does the difficulty for someone looking to upskill.

Unification of the ecosystem is a top priority of the AAP as we set up partnership agreements with various other organizations. Advocating for standards built around the APEC Data Science & Analytics Core Competencies Map helps. But we need to do a lot of networking and storytelling to build a successful framework for someone to easily determine which upskill option is the right one for them.

We also have to both make things simpler and add more complexity. It is even harder to pull this off then it sounds. Most people looking for analytics training are pretty new to many of the concepts used by cutting edge analytics teams. And a lot of people needing the training simply aren’t numbers people. So we need to keep things fairly layman.

At the same time we need to use the framework to help people easily level up and progress. That cant all be done in person. So online tools will be essential, and there are a lot in the works. Also additional resources for self-guided learning need to be developed and shared.

And the final point that Ludz pointed out to me is “the lack of trainers to teach analytics, to guide the audience beyond our standard 2 days of fundamentals. It’s just not enough to learn all the stuff about analytics quickly.”

Yes, that is why we are gonna do a run of the Train the Trainer in Bacolod in Feb and are working to set up a fun of Train the HR Trainer early in 2018, and another run of Train the Trainer in Davao in April. A large part of my time this coming year will be spent growing the numbers of experts.

By my calculations, to train 500,000 Filipinos by the end of 2022, we will need about 10,000 experts to conduct various types of training.

As I said at the top, these are things we know. We just need to get better at talking about them to a point where everyone involved gets it. That’s who advocacies from one man shouting in the wilderness, to a society of learners working together to optimize the use of data across the county.

Interested in helping the AAP achieved our analytics moonshot? I hope so because it gonna take all of us.

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Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

 

 

 

Analytics Education = Out with the Old, In with the New

Having spent the last 5 years talking about analytics here in the Philippines, it seems we are finally at a place where a significant percentage of leaders and decision-makers are now aware that they need a good analytics strategy for their business to succeed.

Now that we are finally at point where people in power get, we have another challenge. Just because they get it doesn’t mean they know how to enable it.

In fact most of our current solutions to educate and train when it comes to analytics seems to be a bit old fashioned. Analytics evolves much faster then traditional education models can keep up with.

In fact, most people learn analytics on the job. Some attend public trainings. A few receive practical experience while in school. Very few learn in vocational or apprentice like programs.

Almost all the training is done in person, with an expert teaching in a classroom setting.

Most of the training is done by talking theory and doing some exercises on mock data.

Due to data privacy issues, few companies allow employees to get up skill training while using their own data and towards solving real business problems.

To compound the challenge, there are a precious few analytics experts to go around to meet the surging demand for analytics education and training.

When I do the math… 500,000 Filipinos need analytics training in the next 5 years to ensure we can deal with the wave of digital transformation the world in undergoing.

So now what?

It’s easy to say online training is the solution. And it is part. But just filming a training and reshowing it loses a lot of the impact. When learners aren’t engaged they struggle to absorb most of the content.

So live online classes that have an interactive ability are key.

Harnessing the power of YouTube and looking at things like TED talks give us some ideas.

Formal corporate trainings can be supplemented and eventually superseded by meet-up groups and more informal learning sessions.

Formal education has to transition more from the class room and to on the job.

Right now, students spend 90% of their time in classroom and less then 10% on the job working with real data solving real problems. Many schools struggle with educating on analytics topics because they don’t have qualified professors.

Lets flip that around. Let the subject matter experts working in the field do more of the education in the workplace.

That’s just three ideas; Interactive Analytics Talks, Optimizing Meet Up Groups and much more dynamic On the Job training.

What else can we do to shot for the moon?

Dr. Data_Analytics in the Philippines

Analytics Training – DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience. If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

Upcoming DMAIPH Analytics Trainings

Analytics is my passion. I love empowering businesses with the solutions they need to make more data-driven decisions. To that end, I went into business myself to do three things; (1) empower managers and leaders how to better use analytics in their organizations, (2) enable more data-driven business cultures and (3) provide hybrid, virtual staffing solutions. If I can ever be of any assistance, please let me know.

I’d like to invite to a few Upcoming Analytics Events. All events are in Ortigas unless otherwise noted. Here are a few of them:

  • July 11-13 – Three Pillars of Data Science: Analytics, the Cloud and Data Storytelling
  • July 24-25 – Sales Analytics: Achieving Quantity Through Quality
  • August 3 – HR Predictive Analytics: Improving Talent ROI by Predicting Success
  • August 22-23 – Actionable Analytics for Team Leads
  • September 5-6 – Strategic Analytics for HR Managers

Case Studies and Exercises

In each training we will use case studies and group exercises throughout the length of the each class. In these activities, the group is divided into teams and each team will analyze datasets using the principals learned in the various learning sessions. These exercises will also use elements from the case studies as we progress from finding data, to conducting analysis on the data and finally presenting the data.

Learning Investment

Early Bird Exclusive Offer!!

P 6,000.00 + VAT (1 DAY), P 12,000.00 + VAT (2 DAY) or 18,000 + VAT (3 DAY)

Group Rate Discount (Minimum of 5)
Save 1K per person.

Regular Rate:
P 7,300.00 + VAT (1 DAY), P 14,600.00 + VAT (2 DAY) or 21,900 + VAT (3 DAY)

Special Faculty and Student Rates available.

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DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience.

If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

 

The Analytics Puzzle for Higher Education in the Philippines

When you look at the picture on the box of puzzle pieces, you generally think it won’t be so hard to fit all the pieces together. But then when you lay out all the pieces and connect them one by one it can often feel like a sense of this is a lot harder then I thought.

In many way, that’s how I feel about efforts to date regarding the teaching of Data Science and Analytics in the Philippines. The end product is clear, just about all the 2,000+ HIEs across the Philippines offering some level of DSA education to a wide range of students.

Everyone agrees that we need more education to meet both the high current demand and the expected huge future demand for DSA talent for both domestic and global consumption. We have seen a lot of awesome initiatives popping up trying to train educators to teach DSA subjects and have seen a number of industry-academe partnerships. CHED has even set aside significant resources to promote the training of faculty and the incentive to offer DSA programs.

So things are going well, but when you look at the simple math of how many educators need to be training in the very near future, some like me get a little concerned. Current programs train a few dozen here and maybe a few hundred there, bit by bit. But if you need thousands then current efforts are just going to come up short.

What we need is a unified front. Bringing together all the interested parties, many of whom are already working on this issue, is the only way to get to critical mass. By my estimation we should be looking at training 5,000 educators in the next 3 years. And a one week overview is just the start. To really become adept at teaching DSA, educators need an apprenticeship that lasts months to really learn the tools of the trade like data storytelling, business intelligence and predictive analytics.

And that is just the faculty… when you think about the 100,000s of students who need to taught DSA, you start to see that this puzzle is gonna take a lot more effort to complete then it may have looked like at first.

So thats where I am at now… both evangelizing and empowering. Raising awareness of what the puzzle looks like when solved and why we need to solve. And empowering to build collaborations to connect the pieces faster then each puzzle expert can work on their own.

And that is exactly why I started Augment BPO.

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Augment BPO. The Augment BPO Data Science and Analytics Advocacy Project (Augment BPO) is empowering BPO Companies, Executives, and Workers in the Philippines to prepare for and address the clear and present danger posed by Artificial Intelligence Chatbots (AI Chatbots) to BPO revenue growth and jobs through Data Science and Analytics strategy planning, awareness building and upskill training.

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DMAIPH Analytics Education – Facilitating a mastery of the fundamentals of analytics is what DMAIPH does best. As a key parnter of the Asia Pacific Economic Cooperation’s Project DARE initative, DMAIPH champions the use of using data. All across the world, companies are scrambling to hire analytics talent to optimize the big data they have in their businesses. We can empower students and their instructors with the knowledge they need to prepare for careers in data science and analytics. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can set a guest lecturer date, On-the-Job Training experience or other analytics education solution specifically tailored to your needs.

Radio DWDD today @ 11am – The Analytics of Blogging

Blogging has been around for quite some time now, but many who venture into blogging do not realize who is reading their blogs, what are they reading, why are they visiting and reading their blogs, and so on.

So, today I have the honor of being a special guest on DWDD to help listeners go through the realms of the analytics of blogging.

The topics I plan on covering include:
– What is analytics?
– What title/position/employee is involved in anlytics?
– What university/college course do you take to learn analytics?
– What kind of companies uses analytics?

And Blogger-specific topics will include:
– Should bloggers learn to use analytics?
– Why use analytics in blogging?
– How does a blogger begin to use analytics?
– Can analytics make the blogger earn money?

Come join me and my good friends Raffy, Ron and Ian to discuss how to get more data into your blogging efforts. Its easy and for the most part its free.
#TODAY 20th March at 11:00AM, the BLOGGERS’ HOUR talks about Blogging and Analytics, and why bloggers need to start measuring their blogs beyond just views and hits. To help us understand how to do this is Analytics Expert Dan Meyer from San Francisco who has set up shop in the Philippines with his advocacy of teaching Filipinos the art of analytics.

Tweet or post your questions in advance using the Hashtag #BLOGGERSHOUR.

LIKE http://www.facebook.com/bloggershour to be notified when the Facebook LIVE stream begins.

Tune in to DWDD 1134 kHz AM or live streaming via http://www.dwdd.com.ph or http://www.ustream.tv/channel/dwdd-katropa-live.

TWITTER:

Listen to the #BLOGGERSHOUR talk radio show, Monday 20th March 11:00AM as we talk about blogging & analytics with Dan Meyer @BPOElite1

 

 

HR & Recruitment Analytics: 3 Reasons You Need More (Mar 28 – Ortigas)

On March 14, 2017 in Ortigas, I will be conducting a learning session on HR and recruitment analytics entitled HR Big Data & Recruitment Analytics.

Click here for more details and instructions on how to register >>>

The 3 top reasons for anyone working in human resources and/or recruitment to attend are:

  1. To learn analytics techniques that will allow quicker, deeper and more impactful analysis of HR Big Data & Recruitment Analytics.
  2. To be exposed to cutting edge technology being used to build predictive HR models for all aspects of talent management from recruitment to training to retention.
  3. To assess the current state of analytics in your business and build a strategy to empower the greater use of both descriptive and predictive analytics in your organization’s decision-making processes.

16649482_10155094449802425_5080201225679087647_nHR Big Data & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

HR & Recruitment Analytics: Win The Talent War (Mar 28 in Ortigas)

Updated 11/19/16

It’s pretty clear to anyone who is paying attention that the current talent acquisition challenges facing BPO’s in the Philippines is getting worse at an alarming pace.

This trend is echoed across the planet as we have had a global failure in approaches to preparing the youth for the careers we need them to fill. There are several initiative underway in the Philippines to address this, but at this point its just a drop in the bucket when you look at the projections for talent with analytics skills, management potential and a strong work ethic.

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Check out our next training on March 14 in Ortigas. Here is the link >>>

I recently came across this post on LinkedIn that outlined 5 things that we need to work together to do to make sure the generation hitting the workforce now and especially the generation now in school, ready for prime time.

The talent shortage is particularly serious at the middle-management level as companies dither over how to develop high-potential entry-level employees into more senior roles within their organisations.

Solving it requires planning for the long-term and building a talent investment strategy into the corporate culture, which suggests that solving the talent shortage calls for new thinking, new approaches, and collaboration on an industry-wide scale.

Relying on the traditional education path – universities – to fill the talent needs won’t work because that will take years. We a faster solution – one that combines a multi-pronged approach, and one that is collaborative across all players in the business.

The article concludes with five ways of helping to solve the talent crisis threatening companies small and large all across the globe.

  1. Industry collaboration: Industry leaders joining forces to work with universities, colleges and trade associations to develop specific education programs to fill the expected openings.
  2. Expanded in-house and external education options: A growing number of firms are developing their own education programs making full use of senior existing internal expertise.
  3. Job rotation programs: A ‘talent exchange’ rotation to promote cross-functional development, which would also keep employee interest.
  4. Formalised knowledge transfer: Capturing people’s knowledge before it “literally walks out of the door” into retirement.
  5. Becoming an employer of choice: Taking steps to ensure that the company is an attractive place to work by providing competitive salaries linked to a valued career path.

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DMAIPH can help you by consulting with your management team on how to get ahead of the curve, by providing training to your team on how to optimize your talent acquisition an retention programs and/or by providing you with talent to fill your open positions.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

The Three T’s of Recruitment Analytics (next training on Mar 28 in Ortigas)

I often talk about how having good recruitment analytics takes a combination of the right talent, the right technology and the right technique. As a talent management professional, I am sure you have valuable insight into which of the 3 T’s you see as your organizations strongest and weakest point. From your perspective, is it:

Talent: You have to have people who get the recruitment process that are curious, comfortable playing with data and are good communicators. That have to be able to identify data, analyze it and provide actionable reports.

Technology: You need tools to help you leverage the opportunities stored in your recruitment data. The tools need to take data from different sources and blend it into a central analysis tool. The results should be displayed in reports and business dashboards that allow managers and decision-makers to act quickly and efficiently.

Technique: Your entire team needs to be part of the analytics process. Analysts can do the bulk of the work, but everyone needs to be empowered to use data to discover patterns, exploit opportunities and mitigate risks.

Which one of the three is the one your team has the biggest challenges with?

11709268_10153506561077425_1608720566061502683_nIn my experience, most recruitment teams have good talent in place, and many have the technology they need to be successful. The missing element is often technique. Few recruitment teams are truly skilled in using analytics to get the right candidates, one’s who will stick around, at the right time.

Infusing recruitment teams with tried and true analytics techniques in one of my specialties. Connect with me and I will show you how to get more bang for your buck when it comes to filling open positions and keeping them filled.

Join us for our next training on March 14 in Ortigas. Click here for more details >>>

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

Using Data To Recruit Better Candidates (Next Training Mar 28)

A few blog posts ago I mentioned 2 important recruitment analytics data points that can be used to help better understand attrition; distance to work and difficulty of commute. If a recruitment team has a way to use data on these two metrics in their screening process, they will be able to spend less time on high risk candidates and more time on candidates who have a much higher chance of sticking with the company.

It is not hard to start tracking these data points, as long as you have their home address, a general knowledge of traffic patterns and two very useful free  tools to help in your analysis. The free tools can be found at www.itouchmap.com and www.tableau.com/public

Based on the 50 Customer Care Analysts my team has hired for our 17 seat customer care team over the past 2.5 years, you can see some clear patterns when you look at their home addresses and commute on a map.

As you can see below, the majority of our candidates who turn into long term hires live closer to the office and along easier traffic routes. As a general rule, one direct ride (bus, train or shuttle) generally equates to stickiness of the candidate. Even some who live closer distance wise, but face multiple rides have a higher attrition rate than those who live a little further but have one ride. For example, taking a bus from the central part of Quezon City might be easier then 2-3 jeepney rides from Taugig, even though the distance from Taguig is much closer.

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The map, created in Tableau Public, is generated on knowing the latitude and longitude of their home address (from their resume), which can be looked on using itouchmap. The whole project took less then 2 hours to compile, organize and upload the data into Tableau, then seconds to build the map.

During our first year as we hired people from a wider range of places we had much higher attrition (65%), but as we matured as a business along with our understanding of these and other key metrics, our attrition has dropped significantly in the past year (28%).

As elaborated on more in detail in previous posts, distance to work and difficulty of commute are not on their own data points to be used to screen candidates, but when combined with their interview scores, test and assessment results and reference checks, you can have a much more well-rounded view of the candidate’s potential.

If you would like some help us setting up this same process of capturing distance to work and difficulty of commute and building a map to visualize them, feel free to reach out to me. I have a book, this blog, lots of training materials and I speak about analytics frequently. I’m here to help.

Our next training is March 14 in Ortigas, click here to learn more >>>

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.