If you are a good analyst or a decision-maker that uses analytics, being enchanting makes your job much, much easier.
One key to using data and analysis effectively is understanding how to enchant people by being likable, trustworthy and using data and analysis to further a great cause.
A few years back, I came across a book by Guy Kawasaki called Enchantment. It is my all-time favorite business book.
Guy Kawasaki is a marketing expert and used to be Apple’s Chief Evangelist (aka Chief Marketing Officer). At Apple their goal is to convert customers to being loyal to Apple products for life.
In Enchantment, Guy talks about how Apple and other successful companies are able to create enchantment in their customer base that fuels passionate and long lasting relationships.
As an analyst there are many lessons that you can draw from Enchantment to being an incredibly impactful member of your organization.
One of the pillars of Enchantment is being Trustworthy. As an analyst, you have to be trustworthy for people to want to follow the direction your data and analysis point.
Your data has to be clean, valid, and accurate.
Your analysis has to be easy to understand, easy to replicate and easy to boil down into a few bullet points.
When you accomplish these things you are creating trust. Getting decision-makers to listen to what the data is telling them comes when the analysts have their trust.
That’s just one part of Enchantment. I use many examples of how to apply Guy’s concept to data and analysis in my training classes and in my company.
If you are looking for a way to add value to your company, which in turn can make the business more successful then this book is a must read.
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