BPO Elite Blog Post # 24 – Technology and the BPO Industry

I just came across a blog post by another BPO company here in the Philippines and it kind of set me off. I assume the intention of the author was to remind us that recent advances in technology have made the BPO industry as we know it now possible. It is not my goal to argue with that intention, but I do feel the need to mention that the post did not mention one actual innovative piece of the technology. After reading the post I found myself asking why they wrote it in the first place.

So in order to walk the talk so to speak, I will share a few of the coolest, most innovative technological solutions I’ve come across that can make the BPO industry even more successful here in the Philippines.

First off there are dozens of business intelligence applications that are low cost and provide fast and actionable insights into all kinds of customer, demographic and competitive data. Just to name a few, check out Tableau, Qlikview or Yellowfin. I’ve trained fresh grads to use Tableau to do some pretty amazing data visualizations in just a few hours. In the hands of an imaginative and tech savvy person, work that used to take entire IT teams weeks can be done in minutes by one person. Now that is innovation.

Second, there are dozens of CRM and ATS applications that are making fundamental and long lasting changes in the recruitment industry. Tools like Bullhorn and Silkroad can take help a recruiting team manage the entire end to end recruitment process easily and with a lot less manpower then was possible only a few years ago. They are also fully integrate social networking via Twitter, LinkedIn and Facebook into the recruitment process.

And third, I can think of dozens of new services and mobile apps that add all kinds of value to marketing and sharing your brand. Pintrest and Tout are two that we have begun using recently to help us spread the BPO Elite story by sharing images and videos why we are the elite analytics solution for the BPO industry here in the Philippines.

I will finish up mentioning a couple of people who I admire for taking this new technology and have been significant influences on my life. I’m sure neither Seth Godin or Guy Kawasaki set out with the goal of impacting the direction of the BPO industry in the Philippines, but thanks to their blogs we here at BPO Elite can learn how to not only be on the cutting edge of branding and marketing, but also be completely enchanting at what we do. And then there is TED, which houses a lot of amazing talks by one of my all time favorite data geeks, Dr. Hans Rosling.

So there you go. Not only have I talked about how cool technology is, but I’ve also pointed you to some examples of technology and tech savvy people that are contributing to BPO Elite’s success. I guess that is what this is all about… technology is not just cool because it allows us to go faster, stronger, higher, better… but because it also allows us to do it as part of a global community.


BPO Elite Analytics Solution Pricing Guide (as of Aug 2012)

BPO Elite is an analytics outsourcing, consulting ang training firm that specializes in analytical, data driven decision making. We offer a variety of analytics solution tailored to fit the unique needs of our clients. Here are some of the solutions we provide. Pricing is as of August 2012 and subject to change.

• Two Day Introduction to Analytics Training for Fresh Grads and BPO Professionals – This very seminar is designed for individuals looking to start their careers as analysts. Standard price is PHP 1000 per individual.

• Two Day Analytics Training for BPO Teams – This training is designed for teams that are looking to be more data-driven in their processes and decision-making. The training plan is specific to each business and will offer several analytics solutions. Standard price is PHP 7000 per trainee for a batch of 15-25 pax.

• Two Day Analytics Workshop for BPO Management and Leaders – This workshop provides decision-makers with a framework for using data to drive strategy and offers several solutions to achieve this goal. Standard price is PHP 50000 for 20 pax.

• Small and Medium Business Intelligence Assessment – This project will provide business owners and decision makers with market, competitor and customer intelligence to help them achieve tactical and strategic business goals. Standard price is PHP 15000 per project.

• Recruitment Analytics Consulting Solution – This engagement can include an analytics assessment of your current recruitment process, assistance with selection and implementation of an analytics technology solution and/or analytics staff recruitment and training. Standard price is PHP 25000 per engagement.

For more information, please send me an e-mail with a short summary of which BPO Elite Analytics service(s) you are interested in learning more about.


Dan Meyer
Chief Executive Officer
BPO Elite

USA 925-595-4079
PHI 09157759578

BPO Elite – Making Data-Driven Decisions