The final area that I have seen countless outsourcing efforts fall short is in having a smooth launch. You have put so much time into sizing the opportunity, negotiating the contract, finding the right people, acquiring the technology you need and building a technique playbook, but you aren’t done yet. You still need to roll it out.
When it comes to outsourcing, there is one thing I have never, ever seen. And that is a full delivery of services, exactly as required on target and without any glitches.
Here are a few keys to ensuring that you go live and avert as many potential disasters as possible.
• First of all, have a risk minded person involved. Someone who is great at looking at something and then coming up with a laundry list of things that can go wrong. And then most importantly, have them in charge of eliminating or mitigating the risks.
• Second, have your processes, the workflow, escalation procedures, and other important documents in writing for the team. No battle plan survives first contact unscathed, but the battle will go much better with one.
• Third, brief everyone. Have a pre-kick off meeting, do a walk through, run lots of tests. Do whatever you can to mimic production so that people get used to having to make decisions just like they will when things are live.
• And finally, have a plan to celebrate. Let everyone know what awaits them if they pull everything off. Give them an extra reason to go an extra step. Everyone wants to be part of a winning team enjoying the celebration of a new start.
That is just a few ideas of what you can do to ensure your launch go as smooth a NASA’s putting a man on the moon!
Analytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at firstname.lastname@example.org or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.