An Empowering environment is the goal of most companies, but few are able to fully realize it.
Empowerment happens when team members at all levels of the organization feel they have a say in things. Empowered employees feel they have authority to make decisions for the best interest of the customer and for each other.
Empowerment falls short when there is not enough structure in place to ensure that decisions are being made with direction and purpose.
I feel that we have built a pretty good environment that encourages empowerment, but we don’t always have enough structure in place to ensure the empowered decisions are what best for the team and for our customers.
We devoted a half day of training today to discussing ways to add structure to the business to enable more empowerment.
Let’s see how it works.