Analytics Education = Out with the Old, In with the New

Having spent the last 5 years talking about analytics here in the Philippines, it seems we are finally at a place where a significant percentage of leaders and decision-makers are now aware that they need a good analytics strategy for their business to succeed.

Now that we are finally at point where people in power get, we have another challenge. Just because they get it doesn’t mean they know how to enable it.

In fact most of our current solutions to educate and train when it comes to analytics seems to be a bit old fashioned. Analytics evolves much faster then traditional education models can keep up with.

In fact, most people learn analytics on the job. Some attend public trainings. A few receive practical experience while in school. Very few learn in vocational or apprentice like programs.

Almost all the training is done in person, with an expert teaching in a classroom setting.

Most of the training is done by talking theory and doing some exercises on mock data.

Due to data privacy issues, few companies allow employees to get up skill training while using their own data and towards solving real business problems.

To compound the challenge, there are a precious few analytics experts to go around to meet the surging demand for analytics education and training.

When I do the math… 500,000 Filipinos need analytics training in the next 5 years to ensure we can deal with the wave of digital transformation the world in undergoing.

So now what?

It’s easy to say online training is the solution. And it is part. But just filming a training and reshowing it loses a lot of the impact. When learners aren’t engaged they struggle to absorb most of the content.

So live online classes that have an interactive ability are key.

Harnessing the power of YouTube and looking at things like TED talks give us some ideas.

Formal corporate trainings can be supplemented and eventually superseded by meet-up groups and more informal learning sessions.

Formal education has to transition more from the class room and to on the job.

Right now, students spend 90% of their time in classroom and less then 10% on the job working with real data solving real problems. Many schools struggle with educating on analytics topics because they don’t have qualified professors.

Lets flip that around. Let the subject matter experts working in the field do more of the education in the workplace.

That’s just three ideas; Interactive Analytics Talks, Optimizing Meet Up Groups and much more dynamic On the Job training.

What else can we do to shot for the moon?

Dr. Data_Analytics in the Philippines

Analytics Training – DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience. If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

Augmented Analytics: A.I., Machine Learning & Predictive Analytics

I recently spoke about Augmented Analytics: Trends in Artificial Intelligence, Machine Learning and Predictive Analytics.

Much has been made about the business implications of recent, rapid advancements in cognitive computing.

It’s no longer just a pair of eyes scanning data.

We now face the reality of advanced analytics tools to help human knowledge workers glean actionable insight from vast and deep lakes of historical, transactional and machine-generated information.

This is augmented analytics and it includes concepts like predictive analytics, machine learning and A.I. If these are terms you have a general familiarity with, but haven’t spent much time thinking about how the related to big data, analytics and data science, then you should.

Business analytics today can be done with MS Excel and maybe a good BI tool, but business analytics tomorrow will require augmented analytics skills.

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Analytics in the Philippines – The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions.

DMAIPH was set up to facilitate these solutions and bring the talent and the business together. And that is exactly why I wrote Putting Your Data to Work, the first analytics guidebook designed specifically for the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can help you take advantage of this unique global opportunity.

Upcoming DMAIPH Analytics Trainings

Analytics is my passion. I love empowering businesses with the solutions they need to make more data-driven decisions. To that end, I went into business myself to do three things; (1) empower managers and leaders how to better use analytics in their organizations, (2) enable more data-driven business cultures and (3) provide hybrid, virtual staffing solutions. If I can ever be of any assistance, please let me know.

I’d like to invite to a few Upcoming Analytics Events. All events are in Ortigas unless otherwise noted. Here are a few of them:

  • July 11-13 – Three Pillars of Data Science: Analytics, the Cloud and Data Storytelling
  • July 24-25 – Sales Analytics: Achieving Quantity Through Quality
  • August 3 – HR Predictive Analytics: Improving Talent ROI by Predicting Success
  • August 22-23 – Actionable Analytics for Team Leads
  • September 5-6 – Strategic Analytics for HR Managers

Case Studies and Exercises

In each training we will use case studies and group exercises throughout the length of the each class. In these activities, the group is divided into teams and each team will analyze datasets using the principals learned in the various learning sessions. These exercises will also use elements from the case studies as we progress from finding data, to conducting analysis on the data and finally presenting the data.

Learning Investment

Early Bird Exclusive Offer!!

P 6,000.00 + VAT (1 DAY), P 12,000.00 + VAT (2 DAY) or 18,000 + VAT (3 DAY)

Group Rate Discount (Minimum of 5)
Save 1K per person.

Regular Rate:
P 7,300.00 + VAT (1 DAY), P 14,600.00 + VAT (2 DAY) or 21,900 + VAT (3 DAY)

Special Faculty and Student Rates available.

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DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience.

If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

 

Analytics for Team Leads: Optimize Analytics & Data Science for More Efficient Operations and Engaged Employees

Join DMAIPH, Augment BPO and Sonic Analytics in a two-day analytics training for Team Leads on August 22-23, 2017 in Ortigas! 

Learning Session Description

Every  organization is looking for a way to better understand what’s working and what’s not working in their operations. By using meaningful Big Data Analytics techniques, your leadership efforts can be greatly enhanced.

Learning Session Outline

In the past few years, we have seen the importance of big data, analytics and data science grow at a dizzying pace.

With real-time operations metrics & reporting, we can finally know what’s happening in our business, with our employees and with our customers.

New technologies like social networks, data rich information systems and business intelligence applications are fundamentally changing the entire operations process.

The pressure to deliver results has never been greater. Team Leaders are now more than ever required to demonstrate the return on investment of their efforts are contributing to the bottom line.

Building analytics centric teams and using techniques taught in this training session will empower more data-driven decision making. This will result in both process efficiency and better return in investment in the operations of your business.

With the global demand for analytics-enabled talent booming and the coming threat of A.I. to the BPO industry, Team Leaders need a deep understanding of analytics.

Learning Session Objectives

  1. Apply Best Practice Techniques and Cutting Edge Technologies to Organize, Interpret, and Summarize Quantitative Data
  2. Create a Process to Analyze Data and Identify Patterns Not Apparent at First Glance
  3. Reduce “Analysis Paralysis” and Go from Hard Data to Well-Reasoned Conclusions in Less Time
  4. Understand the implications of Artificial Intelligence and Machine Learning in regards to the future of work in the Philippines.

Who Should Attend

This session is suitable to a wide range of professionals but will greatly benefit:

  • Managers, Supervisors and Team Leads
  • Business Analysts working as part of an Operations Team
  • Leaders who oversee business operations

Learning Session Process

Based on a Set of Key Data Science and Analytics Competencies developed by the Asia Pacific Economic Cooperation (APEC), our learning sessions are designed for Team Leaders and Managers to use both in the Philippines and across the region.

Day One – Doc Ligot, Cirrolytix

Session One – Data Analytics Methods & Algorithms: Capture, clean and inspect data. Evaluate and implement data analytics to derive insights for decision making.

  • Data Warehouses and Data Lakes
  • Blending Data from Across the Organization
  • Cloud Computing and 24/7 Data Access

Session Two – Data Science Engineering Principles for Business Operations: Use analytics software and system engineering principles and modern computer technologies to share findings and tell data stories. Develop analytic processes to improve HR operations.

  • Analytics with Lean and Six Sigma
  • Getting IT: the 3’s I and the 3 T’s of Data
  • Data Science 101: How to Build a Data Science Team

Session Three: Computing Principles for Team Leads: Apply information technology, computational thinking and utilize programming languages to design and develop data analysis processes and techniques.

  • Optimizing the use of MS Excel for Operations
  • Mangement Reporting
  • Working with the IT Team: Buy them Doughnuts

Session Four – Statistical Techniques for Data Analytics: Apply and/or direct the application of statistical concepts and methodologies for data analysis including predictive analytics.

  • Predictive Analytics Case Study: Google’s Top Performer Model
  • Tying Management Reporting to Predictive Models
  • Group Exercise: Build a Top Performer Model

 

Day 2 – Dan Meyer, DMAIPH

Session Five – Domain Knowledge & Application:  Apply domain-related knowledge and insights to effectively contextualize data, achieved by practical experience and exposure to emerging innovations.

  • Overview of Big Data, Analytics & Data Science in the Philippines
  • Cutting Edge Trends in Big Data
  • How to Apply an Analytics Process to Solving Business Problems

Session Six – Data Management & Governance: Develop and implement data management strategies and governance, incorporating privacy, data security, polices and regulations, and ethical considerations.

  • The 5 V’s of Big Data
  • The 3 Tenants of Data Governance
  • Information Security Guidelines for Filipino Businesses

Session Seven – Operational Analytics: Use data analytics and specialized business intelligence techniques for the investigation of all relevant HR data to derive insight in support of decision-making.

  • Competitor Landscapes and Demographic Profiles
  • BI Tools Demo: Tableau Public
  • Social Media Data

Session Eight – Data Visualization & Presentation: Ability to create and communicate compelling and actionable insights from data using visualization and presentation tools and technologies. Build a Business Dashboard prototype.

  • Data Visualization Guidelines
  • Group Exercise: Build a Business Dashboard Prototype
  • The Concept of Enchantment
  • Data Storytelling Case Study: The Best NBA Team of All Time

 

 

Case Studies and Exercises

We will use case studies and group exercises throughout the two-day class. In these activities, the group is divided into teams. Each team will analyze datasets using the principals learned in the various learning sessions. These exercises will also use elements from the case studies as we progress from finding data, to conducting analysis on the data and finally presenting the data.

Training Investment 

Early Bird Rate: P12,000+ VAT (till July 21)

Group Rate: P13,000+ VAT

Regular Rate: P14,600+VAT (starting July 22)

Investment Includes: 

Two-day Analytics for Team Leads Training, Training Materials, AM/PM Snacks, Lunch and Certificate of Completion.

To inquire about this training or to register, please send an email to analytics@dmaiph.com (event organizer) or visit http://www.sonicanalytics.com (marketing partner).

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Augment BPO

The Augment BPO Data Science and Analytics Advocacy Project (Augment BPO) is empowering BPO Companies, Executives, and Workers in the Philippines to prepare for and address the clear and present danger posed by Artificial Intelligence Chatbots (AI Chatbots) to BPO revenue growth and jobs through Data Science and Analytics strategy planning, awareness building and upskill training.

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DMAIPH

Analytics Training – DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience. If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

APEC Data Science & Analytics Key Competency #3: Data Management and Governance

According to the APEC (Asia Pacific Economic Cooperation) Advisory Group, Data Management and Governance is one of the key competencies of a Data Science & Analytics professional working in the region.

By definition, a DSA professional can develop and implement data management strategies and governance, while incorporating privacy, data security, polices and regulations, and ethical considerations.

The concepts of data management and data governance are kind of the like the chicken… you really can’t have one without the other. Although to the layman, data management includes data governance.

The simplest way to put it, is that data management is the physical aspects of data collecting, capturing, storing, segmenting, etc. Data governance is then the rules or guiding principles that direct how data management works.

There are a lot of data management resources out there. There are not a lot of data governance resources out there. This is why in a majority of companies, we have raw data that needs a lot of cleaning and refining before it can be used in a business.

Organizations that are good in data governance, generally have solid data management. Mature analytics companies have data that is easy to access, is accurate and is used in decision-making.

Data Governance is composed on three parts: People, Process and Technology.

DMAI_DataGovernanceThe people have titles like database admins, data stewards and data warehouse experts. They enforce the laws and rules around data within an organization.

The technology used is generally programming languages, coding and joining data structures to layout the blueprint of how data flows throughout the organization’s hardware.

The process is the rules, generally set down by senior management, and often in line with government or industry regulations that govern how data should be used.

If your organization has a lot of data, has people that are well versed in data management, and uses data to feed decision-making, then you need to make sure you have solid data governance.

If you don’t, DMAIPH can help. Likely you are missing key people, clear processes, and/or the right technology to ensure your data is being governed correctly.

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Analytics Training – DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience.

If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

Worried Your Call Center Job Might Be Taken by a Robot? You should be.

http://news.abs-cbn.com/business/05/12/17/bpos-gearing-up-for-impact-of-artificial-intelligence-on-industry

I shared this article on an FB group and got a lot of inquires from people who are indeed seeing an opportunity to move from a call center job to a Data Science and Analytics (DSA) job.

Most of the questions revolved around how to transition.

Want to get Data Science and Analytics Training. Not sure how, here are some tips!

  1. Self-Teach a Skill. (YouTube has thousands of free resources)
  2. Volunteer at Work. (Find out what skills are in demand in your company and ask if you can help)
  3. Take a Training Class (there are a lot of public training classes out there, including some that DMAIPH does).
  4. Read a Book (Experts share a lot… like my book Putting Your Data to Work: An Analytics Guidebook for Filipino Professionals)
  5. Find a Mentor (Jedi Knights start as an apprentice, so do many analysts and data scientists)
  6. Join a Group (there are a lot of meet up groups like Data Science Philippines you can use to network)
  7. Go Back to School (a few dozen schools here in the Philippines are either already offering data science an analytics programs are kicking them off soon)
  8. Follow a Blog. (Besides reading books, there are a lot of good ideas shared on blogs like mine, dmaiph.com)
  9. Become a Member (join associations like aap.ph aka Analytics Association of the Philippines)

Another question that came up often was, “What should you learn first?”

Find a tool, technique or technology that is high demand and fits your interests and aptitude. The best way to find out what to focus on is do a job search for the kind of job you want and look at the requirements. For newbies some of the in demand skills are

  • SQL (the most widely used language used for data analytics)
  • Microsoft Excel (if you know pivot tables, simple formulas and can make decent visuals you will be in high demand)
  • Tableau (a free version called Tableau Public can be downloaded and is easy to learn)
  • R (the most widely used tool for predictive analytics and data science and its free)

And then a lot more people added me on FB, hoping to network and find new opportunities. Thats a good tip too. Networking is key.

DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience.

jobspicture2If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

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Also if you own or manage a call center, we can help. In fact, DMAIPH has successfully set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength.

Finding and empowering analytics talent is increasingly challenging, but we have mastered Surfing Into The Storm and can show you how to succesfully set up a team. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

APEC Data Science & Analytics Key Competency #1: Operational Analytics

According to the APEC (Asia Pacific Economic Cooperation)  Advisory Group, Operational Analytics is one of the key competencies of a Data Science & Analytics professional working in the region.

By definition, a DSA professional uses data analytics and specialized business analytics (i.e. business intelligence) techniques for the investigation of all relevant data to derive insight in support of decision-making.

Operational analytics is made up of all the analytics processes within an organization that take data and transforms the data into actionable intelligence. In short, this is management reporting.

Without a doubt the most widely used form of analytics, management reporting is deeply ingrained into the culture of data-driven organizations.

I often liken management reporting to a pyramid. The bottom of the pyramid is the data or the base of decision-making in an organization.

The middle of the pyramid is the processes of operational analytics. Where the data is transformed.

The top of the pyramid is the decision-making. Managers need intelligence that comes in the form of insights. Great analysts deliver these insights in reports, dashboards and visualizations.

DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience. If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

Top 5 Reasons to Attend the Digital Transformation Summit 2017

From the Global Chamber® Manila Newsletter

May 9, 2017

  1. Be inspired by an all-star lineup of speakers, who are already gaining significant benefits from adapting new technologies
  2. Learn about various technological platforms such as AI, IOT, Big Data, Analytics, and how it’s disrupting businesses
  3. Reflect, reexamine your company’s issues and goals, and set your vision and new strategy for the next decade
  4. Engage and network with executives and fellow thought leaders
  5. Empower the culture of innovation within you!

Not registered yet? It’s not too late to sign up!

I will be one of the speakers, talking about Data Storytelling. It is quite an honor to part of this awesome event! 🙂

Attend one or both days of the Digital Transformation Summit this May 24 and 25 at SMX Aura Convention Center.

Become a Data Science & Analytics Pro! Apply for the DMAIPH Apprenticeship Program

A standard definition of Apprenticeship is a kind of job training that involves following and studying a master of the trade on the job instead of in school.

Learning to become an analyst for the most part has been something done on the job.  after working in a company and gaining subject matter expertise, those who had good analytics skills often found themselves going down the analyst career path.

Big Data and technological advancements in analytics processing and data science have changed all that.

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Nowadays, there are so many analyst jobs available that the natural order of learning to become an analyst isn’t working fast enough.

Higher education is trying to come up with solutions to offer analytics themed course, a few are already in place. But that’s only training 100’s when industry needs 1,000’s.

SO, to help fill the skills gap between the very finite supply of Data Science and Analytics (DSA) talent and the huge demand in the form of open jobs, we have to get outside the box.

You will see a lot more ideas like the DMAIPH Data Science & Analytics Apprenticeship program coming in the near term.

But don’t wait for the future, get ahead of the game.

Learn the DSA skills you need for a long and profitable career as an analyst.

E-mail me your resume today if you would like to learn more.  danmeyer@dmaiph.com

I will be taking on a few more apprentices in the coming months as we grow the program to implement APEC’s Project DARE recommended approach to gaining a basic understanding of what it means to be a DSA professional.

Hope to hear from you soon!

Dan

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Analytics Training – DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience.

If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.

The Automation Storm is Coming… is Your IT-BPO Ready?

The number of posts like this one that talk about downsizing in traditional IT-BPO firms are getting more and more common every day.

Some naysayers think statements like this are just hyperbole, “saw their aggregate workforce shrink by seven the same year, highlighting a situation created by a perfect storm of tough business conditions and increasing automation.” But not me. I’m preparing for it.

And then there is this statement… that can easily be talking directly about the IT-BPOs in the Philippines. “This is a war of many battles being fought where smart service providers are aggressively implementing RPA (robotic process automation) into their own operations to drive down their delivery costs and reduce their own headcount. Hence, services providers will be hell-bent on destroying each other and the winners will be those who eventually succeed in winning more work than they lose amidst all the destruction”

I would add to this nationalistic pressures to counter the flow of globalization and “bring jobs back home”.

There are plenty of signs on the horizon that will spell doom for companies that aren’t ready for the coming storm.

Which is where DMAIPH can help.

DMAIPH has successfully set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have mastered Surfing Into The Storm and can show you how to succesfully set up a team.

may 17-18

The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions.

DMAIPH was set up to facilitate these solutions and bring the talent and the business together. And that is exactly why I wrote Putting Your Data to Work, the first analytics guidebook designed specifically for the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can help you take advantage of this unique global opportunity.