“The world is currently witnessing a fundamental reorganization in the way services are delivered to customers. This is what is behind the movement to outsource. It’s a lot more than just saving money by shipping jobs overseas.” – Harvard Professor Robert E. Kennedy
In his book the Services Shift, Kennedy outlines 5 primary reasons for this shift in services. All 5 have a great deal of influence on why the Philippines has become the call center capital of the world.
The globalization of services, in which different tasks are being carried out by different individuals in different locations, is about gaining access to the best combination of talent, resources and markets.
- Technological Innovations like easy access to the internet and stored data.
- Emerging Market Growth in traditionally closed markets
- Global Macroeconomic Liberalization of government polices toward trade
- The Corporate Imperative to both reduce costs and improve quality
- The Convergence of a Global Business Culture based on the English language and American business models.
There are so many forces for this move to outsource and analytics has moved to the top of everyone’s wish list of things to look globally for.
If you have been thinking about getting your feet wet in setting up a team in the Philippines, I can help. I have set up a dozen different teams of all shapes and sizes for various U.S. companies.
Adding a team in the Philippines will add a lot of value to your business, so connect with men and we can discuss a specific solution for you.
HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.
DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at email@example.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.