Surfing the Storm: How the Philippines will Digitally Transform and Prosper in the Age of Big Data and Artificial Intelligence.

There is a wave of digital disruption fast approaching the Philippines. The initial impact of massive digital transformation is already being felt. Just look at what Grab, Uber and Waze did to the Taxi Industry.

The same thing will at some point impact every aspect of the Philippines economy from banking to retail to the BPO industry. Swift advances in technology coupled with unstoppable demographic forces are pushing the country forward at a quickening pace.

The big question is not when will digital transformation happen on a nationwide scale, but how much of what we currently see will survive the wave when we come out on the other side.

For organizations that are well prepared, they will see new avenues of revenue, benefit from more optimized ways of doing business and enjoy a much closer connection to their employees and their customers.

For businesses that are not well prepared, they will see constant disruption and many will likely not survive the transition to the digital age. All you have to do is look at who the world’s most profitable companies ten years ago and compare that list to the top companies today and you will see many examples of what happens to companies who did not adapt.

In the Philippines, call center capital of the world, with over One Million workers and at least 10% of the nation’s GDP, we see a massive threat from one of the keystones of digital transformation, artificial intelligence. As many as 70% of work force and an untold number of workers in supporting industries (well over an additional million Filipinos) will likely see their current job replaced or at least heavily impacted by technological advances.

There are things being done to address this and with the right solutions falling into place we can envision a massive upskill training of the workforce. However, when it comes to both digital transformation and artificial intelligence, the best way to mitigate risks and take advantage of new opportunities is by turning to experts that can guide a business through a process of evolution.

It is an unfortunate truth however, that in the Philippines, a significant shortage in data-driven leaders and tech savvy workers who can teach others is a key challenge.  Exacerbating the problem is that our current education system has not been as closely aligned with building data and tech skills as we would like to see.

Again, we see a lot of positive momentum in schools starting to offer data science programs and government entities updating curriculums, but they too struggle with the lack of experts who can teach the skills in high demand. This has led to a massive disconnect is the demand for data and tech skilled workers and the supply of qualified ones.

In addition, we have to recognize some hard truths about the way the youth of today and tomorrow learn. Besides updating our traditional education and corporate training models, we have to embrace new ways to learn. YouTube, Wikipedia, TED Talks, Coursera, the Khan Academy and an endless list of others… they are all lessons in digital disruption that can benefit us and guide us on our path.

So that challenge leads us to coming up with upskill training in data science, analytics, digital marketing, and a wide range of tech jobs for hundreds of thousands if not millions of Filipinos. On the plus side there are a lot of high quality solutions out there and a core element of thought leaders working on the skills problem. However, when you look at scale, there just simply is not enough of us currently to get close to the end goal.

The current ecosystem of industry associations, higher education institutions, government programs, independent training providers are all striving to meet the demand, but at times it is very fragmented. There is an overarching need for an umbrella organization to help unify the landscape. That’s what is behind the mission of the soon to launch Analytics Association of the Philippines.

As we bring together key players and influencers we can build an advocacy. Built on cooperation and a strategic vision to uplift the whole of the nation, we can tackle the challenges posed by the lack of experts and the skills mismatch. Together we can work to enhance the way we train, evolve the way we teach and use our influence to empower.

That’s my big vision for How the Philippines will Digitally Transform and Prosper in the Age of Big Data and Artificial Intelligence. We will use big data analytics as our surfboard to help us navigate the wave of digital transformation and come out the other side as an example of how a nation can come together and Surf the Storm.

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Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

 

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DMAIPH will be at the Big Data Conference on Nov 15 – 2017 @ Enderun

http://conferences.enderunextension.com/conferences/big-data-analytics-summit-2017

This year’s theme is “Big Data Made Simple”

“Data is the new Oil” is the new mantra, and for good reason! The past decade has seen an amazing transformation of business. The top 5 largest listed companies by market capitalization are all from the IT sector: Apple, Alphabet (Google), Microsoft, Amazon, Facebook.  Contrast that with just five years ago when the list was dominated by energy and financial sector players.

These companies, who have now achieved global dominance, have one thing in common. They have mastery over data. The lesson: to thrive in business today, you must constantly innovate, and you must up-skill yourself and your team in understanding data through analytics.

My talk will be on “The Upskilling Challenge: Massively Scaling the Filipino Data Science & Analytics (DSA) Workforce

Data Science and Analytics Enabled Professionals are among the most in demand workers in the Philippines today. Additionally, the projected growth for DSA workers is estimated to be over 500,000 new DSA jobs in the next 5 years. For the Philippines to meet both surging domestic demand and take advantage of the global shortage in DSA talent, we will all need to take part in a massive upskill training program. I will outline the various roles required of us in this massive undertaking to digitally transform a significant percentage of the Filipino workforce. It should lead to some interesting conversations.

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Analytics Consulting – As a founding member of Gloabl Chamber Manila, DMAIPH specializes in a variety of analytics consulting solutions designed to empower analysts, managers and leaders with the tools needed for more data-driven decision-making. We have helped dozens of companies get more analytics in their business. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can tailor an analytics solution made just for your unique requirements.

Has the Philippines BPO Industry Lost It’s Edge?

Just read Tholons latest paper on Digital Disruption: http://www.tholons.com/pdf/TSGI%20Report%202017.pdf

As if things aren’t gonna be hard enough, the BPO industry here in the Philippines is not evolving fast enough. The tidal wave of digital disruption is not something we are adequately prepared for.

Although we are #3 overall when it comes to countries in a position to continue to benefit from globalization, being one of the top countries is by no means assured.

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For the past decade its mainly been a battle between India and the Philippines, but China has crashed the party and a lot of Latin American countries are in hot pursuit.

If you are one who thinks the BPO industry here is gonna continue to see 20% year over year growth, then this slide should give you pause.

Why? Because although blessed with some amazing advantages for customer service, we aren’t currently optimizing our focus on digital transformation.

When you look at the next image, you see both Manila and Cebu have lost ground in the battle of global cities in the past year as well.

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Manila was #2, now its #4. Now is not the time to be complacent. We need to invest heavily in upskilling our BPO workforce to offer higher value chain services. We need to champion for strong DSA programs in the schools. And we need to make sure decision-makers are armed with the data they need to keep the Philippines on the cutting edge of globalization.

Thats why we have the AAP.PH and why we have launched Augment BPO.

17426122_1095825400562902_5936762267508985241_nAnalytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership. #AAP.PHMoonshot

The Augment BPO Data Science and Analytics Advocacy Project (Augment BPO) is empowering BPO Companies, Executives, and Workers in the Philippines to prepare for and address the clear and present danger posed by Artificial Intelligence Chatbots (AI Chatbots) to BPO revenue growth and jobs through Data Science and Analytics strategy planning, awareness building and upskill training. #AugmentBPO

The Past Week Reminds Me Why I Love Analytics in the Philippines

When I left the U.S. five years ago, it was to chase a dream.

The dream although simple to me was one that many people thought impossible at the time… to see analytics becoming a topic of everyday conversations.

In business, in education, in the government and in the media over the past week, I have been part of conversations about how to empower 100,000s of Filipinos to get more analytics in what they do.

There is still so much to be done to turn this dream into a reality, but as I have talked with journalists, professors, political figures and business leaders, I keep getting the same result… the dream is now one that many share.

Some examples of the new reality…

The Analytics Association of the Philippines (AAP.PH) will be the umbrella on which so many analytics initiatives incubate, grow and prosper.

Schools like De La Salle – College of St. Benilde, the University of Asia & Pacific, and UP will continue to offer new and innovative courses built around regional standards for the enablement of data science and analytics.

New batches of students like CSB’s SMIT students taking Business Analytics subjects will enter the workforce armed with more skills then any batch before them.  They kids are learning Tableau while still in school. How cool is that?

Advocacies like Augment BPO will rise up to address clear and present threats like the one that AI presents to the BPO industry.

And that’s just the tip of the proverbial ice berg.

It’s been a really good week.  No, check that… its been a great week.

And it all reminds me of why I love this adopted country of mine so much.

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The Augment BPO Data Science and Analytics Advocacy Project (Augment BPO) is empowering BPO Companies, Executives, and Workers in the Philippines to prepare for and address the clear and present danger posed by Artificial Intelligence Chatbots (AI Chatbots) to BPO revenue growth and jobs through Data Science and Analytics strategy planning, awareness building and upskill training.

DMAIPH is a founding member of the Analytics Association of the Philippines and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

The Analytics Puzzle for Higher Education in the Philippines

When you look at the picture on the box of puzzle pieces, you generally think it won’t be so hard to fit all the pieces together. But then when you lay out all the pieces and connect them one by one it can often feel like a sense of this is a lot harder then I thought.

In many way, that’s how I feel about efforts to date regarding the teaching of Data Science and Analytics in the Philippines. The end product is clear, just about all the 2,000+ HIEs across the Philippines offering some level of DSA education to a wide range of students.

Everyone agrees that we need more education to meet both the high current demand and the expected huge future demand for DSA talent for both domestic and global consumption. We have seen a lot of awesome initiatives popping up trying to train educators to teach DSA subjects and have seen a number of industry-academe partnerships. CHED has even set aside significant resources to promote the training of faculty and the incentive to offer DSA programs.

So things are going well, but when you look at the simple math of how many educators need to be training in the very near future, some like me get a little concerned. Current programs train a few dozen here and maybe a few hundred there, bit by bit. But if you need thousands then current efforts are just going to come up short.

What we need is a unified front. Bringing together all the interested parties, many of whom are already working on this issue, is the only way to get to critical mass. By my estimation we should be looking at training 5,000 educators in the next 3 years. And a one week overview is just the start. To really become adept at teaching DSA, educators need an apprenticeship that lasts months to really learn the tools of the trade like data storytelling, business intelligence and predictive analytics.

And that is just the faculty… when you think about the 100,000s of students who need to taught DSA, you start to see that this puzzle is gonna take a lot more effort to complete then it may have looked like at first.

So thats where I am at now… both evangelizing and empowering. Raising awareness of what the puzzle looks like when solved and why we need to solve. And empowering to build collaborations to connect the pieces faster then each puzzle expert can work on their own.

And that is exactly why I started Augment BPO.

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Augment BPO. The Augment BPO Data Science and Analytics Advocacy Project (Augment BPO) is empowering BPO Companies, Executives, and Workers in the Philippines to prepare for and address the clear and present danger posed by Artificial Intelligence Chatbots (AI Chatbots) to BPO revenue growth and jobs through Data Science and Analytics strategy planning, awareness building and upskill training.

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DMAIPH Analytics Education – Facilitating a mastery of the fundamentals of analytics is what DMAIPH does best. As a key parnter of the Asia Pacific Economic Cooperation’s Project DARE initative, DMAIPH champions the use of using data. All across the world, companies are scrambling to hire analytics talent to optimize the big data they have in their businesses. We can empower students and their instructors with the knowledge they need to prepare for careers in data science and analytics. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can set a guest lecturer date, On-the-Job Training experience or other analytics education solution specifically tailored to your needs.

Analytics in the Philippines 2020

The year 2020 used to sound like it was so far off in the future.

Yet, there it is on the calendar… just a little more then 2.5 years away.

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2017 is the fifth year of my original five year plan for DMAIPH.

Now I’m starting to think about the next big strategic plan and for this iteration I’m gonna work with a 2.5 year plan. Because things are evolving so quickly when it comes to analytics in the Philippines.

For the rest of 2017 the big goal is to evolve our public and in-house training options with our partners at Ariva Events Management and the Rock Stars of Data.

At the same time we will work in solidifying several key business partnerships with the Analytics Council, APEC Project DARE, BASE (Business Analytics Society of Educators), Data Science Philippines and Global Chamber Manila.

There are so many amazing things happening right now in the Philippines that about a year ago seemed to be distant horizon stuff. Its both amazing and a little scary to think where things might be a year for now. Let alone 5.

17426122_1095825400562902_5936762267508985241_nSo the birth of the 2.5 year strategy plan is here.

By 2017, my goal was to make DMAIPH one of the top names in analytics in the Philippines. Mission accomplished.

By 2020, my goal is to make DMAIPH “the” top name for analytics training in the Philippines.

Come along for the ride!

Business Strategy with Analytics – Aligning a business strategy to drive an organization forward requires a robust analytics solution. Businesses who have good analytics tend to be much more profitable and efficient then ones that do not. DMAIPH has helped dozens of companies in both the U.S. and the Philippines with adding more data analysis in their business strategy. We have joined up with our key business partner PMCM Events Management to showcase our solutions at #TechToniPH in July 2017. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you align your business strategy with analytics.

DMAIPH Analytics Apprenticeship Program Starts May 15, 2017

Analytics Apprenticeship Program Starts May 15, 2017

This is a 3-6 month, paid apprenticeship program that will provide in-depth and hands on training with a range of analytics skills needed across various industries today. At the end of the apprenticeship, you will a very strong change of staying with DMAIPH or being referred to one of our key business partners.

We are looking for 3-4 highly motivated, tech savvy, young professionals or fresh grads to join our program. Past apprentices have gone on to have successful analyst careers in a wide range of companies including HP, Emerson, Citibank, Wells Fargo and

Skills all analysts will learn

  • How to apply the DMAI methodology of business analytics
  • Advanced Excel Skills like Pivot Tables, Marcos, Formulas and Data Visualization
  • Using Tableau for Business Dashboards
  • Using SQL and R for Predictive Analytics
  • The key aspects of Data Storytelling

In addition, each track will focus on specific skill sets including but not limited to:

  1. Business Analyst
  • Analytics Assessment Facilitation
  • Project Planning and Documentation
  • Management Metrics Reporting
  1. Finance Analyst
  • Financial Forecasts
  • Budget Planning
  • Expense Tracking & Reporting
  1. Events Management Analyst
  • Competitor Intelligence
  • Market Research
  • Lead Generation, Tracking and Reporting

Compensation package is dependent on experience and skills, but in the range of P20,000 a month.

Interested applicants should send an updated resume to danmeyer@dmaiph.com as well as plan on attending a group interview exercise on April 29 in Ortigas.  Group interviews will be held from 10am-12noon and from 5pm-7pm at Unit 1704 Prestige Tower on Emerald Ave (F. Ortigas Jr. Rd) at the office of IBA.

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Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

Philippine BPO’s urged to prepare for Artificial Intelligence

Sharing from the Global Chamber® Manila Newsletter

April 7, 2017

Philippine BPO’s urged to prepare for Artificial Intelligence

An American technology and business expert urges Business Process Outsourcing (BPO) companies to prepare for the disruption that will be brought about by artificial intelligence (AI). The Department of Science and Technology (DOST) recently held a talk about how to prepare for the time when intelligent computers take over call center agents’ jobs.

Dr. Ted Ladd, who is on a lecture tour of the Philippines, says the technology for artificial intelligence is already here. While some experts say AI’s impact on BPO’s will be felt in five years, Ladd says BPO’s and entrepreneurs should already be preparing for this and start looking for new opportunities that will be opened up by AI. According to Ladd, “We don’t have to wait for the industry to show cracks before entrepreneurs prepare new solutions.  AI is not just going to create new products or services but will create new business models which entrepreneurs could take advantage of.

DMAIPH is working on a new learning session offering entitled Surfing Into The Storm; A Guidebook on How to Turn Your Call Center into an Analytics Hub. Stay tuned for more info on the upcoming course.

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You can also catch the topic on Augmented Intelligence: Robotic Process Automation in BPO at the Digital Transformation Summit on May 24 & 25 at SMX Aura Convention Center, BGC

As a founding member of Gloabl Chamber Manila, DMAIPH specializes in a variety of analytics consulting solutions designed to empower analysts, managers and leaders with the tools needed for more data-driven decision-making. We have helped dozens of companies get more analytics in their business. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can tailor an analytics solution made just for your unique requirements.

Putting Your Data to Work is SOLD OUT! Working on the 2nd Edition Now!

I feel so excited to share with you all that we are now completely sold out of my recent book, Putting Your Data To Work: An Analytics Guidebook for the Filipino Professional.

I am currently working on a 2nd addition with additional images, content and an expanded section on predictive analytics.

If you would like to pre-order a copy of the 2nd Edition, send us an e-mail at analytics@dmaiph and we will add you to the waiting list.

My plan is to have copies available by mid March if not sooner.

Thanks so much to all of you who purchased a copy of the 1st edition. I’m proud to say that we’ve gotten some fantastic feedback from readers that I will incorporate into the new edition.

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2017 is the year that Analytics will go mainstream across the Philippines. My book is a great guide for ensuring your organization has a solid analytics foundation as the era of Big Data is upon us.

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business.

Learn Analytics Leadership From The Analytics Council of the Philippines

The Analytics Council of the Philippines was founded in December 2016.

Our mission is to serve as a forum for furthering the training, teaching and use of analytics across the Philippines.

Our mission statement and upcoming events will be posted soon.

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DMAIPH is a founding member of the Analytics Council of the Philippines and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture.

We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.