Q17: What are some best practices and technologies used in HR & Recruitment Analytics?

HR and Recruiting Professionals have embraced analytics. It took a while, but the increased need for data and analytics tools –The ability to collect, process and analyze “big data” has become paramount to the people side of the business. In order to gain a competitive edge in the increasingly chaotic global workplace, those who use analytics to gain data-driven insights into recruitment, compensation and other performance centric trends are the ones on the cutting edge.

“In my opinion, 95% of all the work that is done on recruiting metrics ends up being a waste of time, because the work focuses on creating historical tactical metrics never actually used to improve recruiting performance,” says Dr. John Sullivan, an ERE blogger and recruiting metrics expert. He says there are 3 reasons why there are failures and wasted time when it comes to metrics:

  1. Recruiting metrics omit any “big-picture” business impacts
  2. Current recruiting metrics are 100% descriptive and only offer guesses on what is and what will happen.
  3. Once collected, the metrics are reported to “barley interested eyes” who then assign things to a committee whose time spent results in very little measurable impact.

If you are still focused on time to fill and cost per hire, you really are quickly becoming a dinosaur. In addition, the idea of trying bringing in new people while working towards retaining top talent are generally not assigned to the same people. The disconnect between recruiting good people and retaining the good people who have been recruited is a killer to many companies. Both the material and cultural cost of replacing a bad hire isn’t generally looked at.

There are lots of blind spots to what is happening not just internally, but also externally.  Knowing who you are competing against for the same talent and what makes your offer to sign or stay stand out from the crows. None of these points can be analyzed with old school metrics terms and methods.

Dr. Sullivan also recommends six strategic categories of metrics that will help your in not just recruitment but in many other HR initiatives like retention and employee engagement:

  • The positive performance increase added by more productive hires
  • The failure rate of new hires and the damage done by weak hires
  • The losses created by a weak hiring process
  • The opportunity costs of “missed” landable top talent
  • The cost of using excessive hiring manager hours

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If you are looking at metrics like these, and sharing your findings not just with the recruitment team, but the boarder HR team, you can come up with big picture strategies to deal challenges much more effectively. In my own experience, a few other noteworthy trends in HR and Recruitment Analytics to consider include:

  • Disruptive Technology. Giving tools and information to managers and employees directly allows action to happen much quicker and be much more localized in impact. Success means giving the power to the end users so that HR can do more to oversee and manage big picture metrics.
  • Once A Year Is Not Enough. Annual reviews and employee surveys are too old school. Using analytics to gain insights can now be done 24/7. This can really have positive changes on employee engagement without the drawn out and too formal process made uniform to all.
  • Outsource Stuff. In successful companies, many tasks are outsourced to vendors who can do a lot more specialized things then in house generalist staff can do. Its just to much to ask a few people to stay on top of all the things important to the people you rely on. You have to pick and choose what you can keep and what you can outsource.
  • Mobile Apps. Designing apps for mobile first use is the way to go. We too often rely on old school thinking and take web-only or web-first tools and repurpose them for mobile. Times have changed. Mobile first is the way to connect with todays candidates and employees.
  • Look For It On YouTube. Video based learning, recorded by localized subject matter experts is on the cutting edge. The bonuses of learning from someone who is doing it versus traditional corporate trainers and enterprise world eLearning modules is another key to success.
  • Out Of The Box Analytics Tools. Behind the fire wall HR applications are being replaced or augmented by vendor based analytics tools that are more dynamic and expandable. Many can set on top of or replace current tools that are being used to gather, store, analyze and report data. The days when everything has to be designed, developed and maintained by an internal IT team is also going the way of the dodo bird.

So there you have it… becoming an HR and Recruitment Analytics ninja is going to take a lot of new thinking and a lot of letting go of how it worked in the past. Everyone agrees recruiting has never been harder, retention is getting more challenging and the future of finding and retaining talent is looking like a nightmare on the horizon.

If you need some guidance with how to being your HR and/or Recruitment team into the information age, I’m happy to help. One of my favorite things to do is get in a room with HR and Recruitment staff and talk about how to bring the team form the past to the future when it comes to analytics.  Just ask me how.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

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