The world is currently witnessing a fundamental reorganization in the way services are delivered to customers. This is what is behind the movement to outsource. It’s a lot more than just saving money by shipping jobs overseas.

Harvard Business Professor Robert E. Kennedy, calls this the “Services Shift”. The globalization of services, in which different tasks are being carried out by different individuals in different locations, is about gaining access to the best combination of talent, resources and markets. Kennedy points out five primary compelling forces behind outsourcing:

•  Technological Innovations like easy access to the internet and stored data.
• Emerging Market Growth in traditionally closed markets
• Global Macroeconomic Liberalization of government polices toward trade
• The Corporate Imperative to both reduce costs and improve quality
• The Convergence of a Global Business Culture based on the English language and American business models.

Repost:

Per Wikipedia, the definition of analytics is simply the discovery and communication of meaningful patterns in data.

While most people have an idea of what Analytics is: data, analysis, metrics, and business intelligence are just the start… it is an abstract concept that is difficult to summarize in a sentence or two.Most business leaders know that they need more analytics based decision making in their operations, however few have figured out how to obtain it as analytics software or engaging high priced consultants doesn’t suffice.

This is where DMAI comes in. Having spent 15 years as an analyst with Wells Fargo Bank, our CEO gets analytics. We have combined that practical experience with an educational background, and developed an innovative training approach to analytics.

Upcoming Training Batches:

• April 13th, Social Media Analytics, Mandaluyong

• April 19th-20th, Analytics for HR Professionals, Makati

• April 26th-27th, Recruitment Analytics, Mandaluyong

• April 29th-30th, An Introduction to Analytics for Fresh Grads, Pasay

• May 10th,  Analytics for Analysts and IT, Makati

• May 18th, Recruitment Analytics, Makati

• May 20th-21st, An Introduction to Analytics for Fresh Grads, Pasay

• May 24th-25th, Analytics for Analysts and IT, Mandaluyong

This approach is more about empowering analytical thinking then it is teaching a technological skill. We have found that being able to harness the power of analytics is as much an art as it is a science. In the end, analytics is about three things; finding data, analyzing it and communicating the results.

The base cost is 3000 PHP per person a day with snacks, lunch, and resource guide included. Two-day classes may have a different fee. Discounts are available for students and early enrollment.

 You can deposit your payment via BDO

 Account name – Daniel W Meyer

 Account number – 4288014700

 After paying the fee; scan the deposit slip and send it to danmeyer@dmaiph.com

Businesses that use analytics are 33% for profitable and 10x more efficient.

To learn more about my approach to empowering data-driven decision making, feel free to contact me directly@ 09157759578 or danmeyer@dmaiph.com or you can view our YouTube video to see more >>> http://youtu.be/yEg9plU7pwA

 

What Analytics Can Do!

DMAI – Decision Making, Analytics & Intelligence

http://www.forbes.com/sites/christinemoorman/2012/05/18/using-marketing-analytics-i-do-therefore-i-think/

Nuff Said!

1. Most people use statistics the way a drunkard uses a lamp-post, more for support than illumination.- Mark Twain

2. Not everything that can be counted counts, and not everything that counts can be counted. – Albert Einstein

3. Tell me and I’ll forget. Show me, and I may not remember. Involve me, and I’ll understand. –  Native American Saying

4. Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected. – Steve Jobs

5. Know where to find the information and how to use it – That’s the secret of success.  – Albert Einstein

6. Great minds discuss ideas. Average minds discuss events. Small minds discuss people. – Eleanor Roosevelt

7. A million times a day, data that could change the world is not used, because everyone thinks its hard to get to, hard to use and hard to explain. –  Christian Chabot – Tableau Software CEO

8. To succeed, you will soon learn, as I did, the importance of a solid foundation in the basics of education – literacy, both verbal and numerical, and communication skills. – Alan Greenspan

9.  A good decision is based on knowledge and not on numbers. – Plato

0. Answers are all around us, we just have to recognize them when we seem them and be ready to use them to make intelligent, data-driven decisions. – Dan Meyer (that’s me) hehe

http://www.evergreensearch.com/9-entrepreneurs-chime-in-on-daily-struggles/

Came across an interesting article about some of the struggles well known entrepreneurs say they face everyday. It got me thinking that this would be a good exercise the next time I train a batch that is heavily made up of small business entrepreneurs and business owners. Here is my two cents on each of the struggles listed:

1. Time. For me time management remains a strength, but at not as much as it used to be. The further away from the structured, routine life of corporate America i get, the harder it is to budget my time wisely. Working virtually, without an office is a big challenge when it comes to developing good time management skills. To counter this, I try and work from client offices and use places like Starbucks when need be to keep me motivated. I also sometimes turn of my e-mail/chat so I can focus on getting important things done without interruption. If on a scale of 1 to 10, 10 being highest I would rate myself a 7 on Time, but I used to be a 9… so I need to find ways to get back to that.

2. Focus. So many opportunities, so many people I want to work with, and so many choices to make everyday. I have a good habit of refocusing myself every few weeks. I take at least one Sunday morning a month to sit somewhere in solitude with no distractions and work on strategy. Trying to get back to the important things that will have both short and long term impacts. I think I give myself a 7 on this, but I want to be a 9 here.

3. Building A Great Team. I consider myself a good evaluator of talent. I tend to surround myself with people who take initiative and can step up in clutch situations, but I still find myself wondering why I can’t inspire them to do more, to aim farther and to have more confidence in themselves. Like with many leaders , my drive can be a double edged sword where it can both inspire and intimidate, lift up and pin down, and motivate and frustrate. Communication, being open minded and doing the right thing are never an issue… it’s the empowering the team to be a amazing as I think they are that keeps me have having the great team I dream about. I’d say I am a 6 here and need to be at a 10.

4. Emotion. Some people (including my son) see me as the Hulk sometimes. I get so intense and focused, that it can come across as frustration and anger. Others sometimes see me as too cold and unemotional like Spock. While others only know me as fun, social and inspiring person. Somewhere in the middle lies the real me and my inability to keep my emotions in check sometimes get the best of me. This is the biggest challenge I’ve had an entrepreneur… being more like a Jedi and less like the Captain of the Enterprise. I give myself a 5 on this scale and hope that’ll surrounding myself with the right people who compliment me and help smooth over my weaknesses can get me to a 7 or 8.

So where do you score on these key challenges facing entrepreneurs?

Friends and Family, here is the introduction to my book I’ve been working on entitled Making Data-Driven Decisons!

Making Data-Driven Decisions is one of the mottos I live by. It simply and powerfully sums up what I believe in as an analyst. In order to make intelligent decisions in all aspects of a business, you need to have the right data at the right time. That is what analytics is all about.

Whether you dream of being an analyst, aspire to be a better analyst or hope to surround yourself with people skilled in analytics, you have to strive to be different. You have to look at data as having the answers and analytics as the key to determining which answers are the ones you need.

My love for analytics comes from many places. When I was a kid I used to collect baseball cards and memorize all the statistics on the back of the cards. When I got into college I took a lot of courses on student developmental theory and learned a lot about why people are the way there are. I combined that with classroom teaching experience and then corporate training experience. During my time with Wells Fargo I was always the data guy or the reports guy, long before I had even heard of the term analytics. All of these experiences have prepared me for what I do today, teach people about analytics and how to use analysis to make data-driven decisions.

The idea behind this book is to serve as an introduction to analytics.  However, this book is not just for first timers but also for senior leaders who can use it to assess where their organization is.

The basic flow of this book is to first define analytics and explain what analysts do. Then we will look at the need for more analytics training and more analysts, especially in the BPO Industry in the Philippines. We will briefly review the BPO Industry in the Philippines for a common understanding of the size and scope of things.

Then we will move into basic analysis, then how to use data to drive decision making. We will look closer at key components of business intelligence and demonstrate the power of business dashboards and data visualization.

Next we will focus in specifically at analytics in the BPO environment, first broadly and then look at a few examples in functions like recruitment, sales & marketing and workforce management. The book will also touch on Six Sigma and Lean. We will then look at analytics in Social Networking.

We will begin to wrap things up with learning about the concept of Enchantment. Finally we discuss how to analyze your own business and we will conclude with the solutions BPO Elite can provide to help you and/or your business make more data-driven decisions.

We will provide plenty of real world examples, exercises and resources. We will introduce new methodologies and technologies to help achieve a strong analytics culture in your workplace.

The full book will be available soon! To get an advance e-copy of the book,  be one of the first ten people to e-mail me @ danmeyer@dmaiph.com with free book in the subject line

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Are you an undergraduate but wish to have a good paying job? Or are you a graduate but still in difficulty to get a job in BPO because of inadequate training? Don’t worry because Kalibrr and BPO Elite is now here to help you. This two companies become partners to help Filipinos on the training that is specifically designed to address the needs of these “near hires” in the industry who have almost all the skills needed to work in a call center, but need some additional training to pass all the entrance requirements. By their combined effort, they can help Filipinos not only find jobs, but start their careers. They both has a common goal and that is to help Filipinos find careers and to be part of the movement to push the Philippines forward as it becomes one of the top economic powers of the world.

Having a degree is important because it shows the person was able to finish something they started. However, there are thousands of people who got partially through school and had to quit for family or financial reasons. With training like ours, it can serve as a bridge to help them overcome the college degree requirement

We might be wondering what is Kalibrr & BPO Elite? Kalibrr is a training company that created an online learning platform to teach Filipinos for free the skills they need to snag a BPO job. While BPO Elite is the only company that specialized in analytics training. Others offer technical training or educates on specific types of analysis work, but they are the only ones doing a type of empowerment based approach. Because of the emerging trend and demand of bpo in the country, they’re doing the best they can. And over half have found work in the BPO industry.

Do you know what it takes to have a top caliber training in Kalibbr? And elite training in BPO Elite? Well, after the initial two day training, many of the trainees enroll in extended training program. It is kind of like an apprenticeship program for analysts. Well, its too early to tell how secure they are in their jobs, but great feedback has been received from the employers. So far so good. And yes, the trainees have been endorsed via letters of recommendation or being a reference. As soon as training has been done, graduate of this two can have a job. Some of the jobs are call center agents or tech support, but there is an ever increasing number of back office and analytics jobs that don’t require one to be on the phone or work in night shift.

By Celeste Marcelo

This is from a LinkedIn discussion thread and I found it worth sharing!

Can you give me a 160 character business case for business analytics?
The challenge, could you make the business case for business analytics in a tweet?
Here are some of the comments:
 BA reviews your promise to stakeholders- Growth in financials for shareholders, efficiency in operations for customers and talent management for the employees
 BA allows you to make business decisions based on insight gained from company data analyzed with appropriate statistical methods.
 Who would pass up chance to gain edge & grow value w/ new & better means of predicting risks, adapting trends, & helping customers? BA offers all this & more.
 BA =TimelyRelevantInfoToolsBusinessGrowthBetterPredictionsHappierCustomersBiggerProfitMarginsQualityEnhancementsOperationalImprovementsLegUpOnTheCompetitionWheee

And of course BPO Elite’s own..
 BA empowers managers and leaders to make data driven decision making!
The right decision at the right time is often the difference between success and failure!