The Three T’s of Recruitment Analytics (next training on Mar 28 in Ortigas)

I often talk about how having good recruitment analytics takes a combination of the right talent, the right technology and the right technique. As a talent management professional, I am sure you have valuable insight into which of the 3 T’s you see as your organizations strongest and weakest point. From your perspective, is it:

Talent: You have to have people who get the recruitment process that are curious, comfortable playing with data and are good communicators. That have to be able to identify data, analyze it and provide actionable reports.

Technology: You need tools to help you leverage the opportunities stored in your recruitment data. The tools need to take data from different sources and blend it into a central analysis tool. The results should be displayed in reports and business dashboards that allow managers and decision-makers to act quickly and efficiently.

Technique: Your entire team needs to be part of the analytics process. Analysts can do the bulk of the work, but everyone needs to be empowered to use data to discover patterns, exploit opportunities and mitigate risks.

Which one of the three is the one your team has the biggest challenges with?

In my experience, most recruitment teams have good talent in place, and many have the technology they need to be successful. The missing element is often technique. Few recruitment teams are truly skilled in using analytics to get the right candidates, one’s who will stick around, at the right time.

Infusing recruitment teams with tried and true analytics techniques in one of my specialties. Connect with me and I will show you how to get more bang for your buck when it comes to filling open positions and keeping them filled.

Join us for our next training on March 14 in Ortigas. Click here for more details >>>

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

Using Data To Recruit Better Candidates (Next Training Mar 28)

A few blog posts ago I mentioned 2 important recruitment analytics data points that can be used to help better understand attrition; distance to work and difficulty of commute. If a recruitment team has a way to use data on these two metrics in their screening process, they will be able to spend less time on high risk candidates and more time on candidates who have a much higher chance of sticking with the company.

It is not hard to start tracking these data points, as long as you have their home address, a general knowledge of traffic patterns and two very useful free tools to help in your analysis. The free tools can be found at www.itouchmap.com and www.tableau.com/public

Based on the 50 Customer Care Analysts my team has hired for our 17 seat customer care team over the past 2.5 years, you can see some clear patterns when you look at their home addresses and commute on a map.

As you can see below, the majority of our candidates who turn into long term hires live closer to the office and along easier traffic routes. As a general rule, one direct ride (bus, train or shuttle) generally equates to stickiness of the candidate. Even some who live closer distance wise, but face multiple rides have a higher attrition rate than those who live a little further but have one ride. For example, taking a bus from the central part of Quezon City might be easier then 2-3 jeepney rides from Taugig, even though the distance from Taguig is much closer.

The map, created in Tableau Public, is generated on knowing the latitude and longitude of their home address (from their resume), which can be looked on using itouchmap. The whole project took less then 2 hours to compile, organize and upload the data into Tableau, then seconds to build the map.

During our first year as we hired people from a wider range of places we had much higher attrition (65%), but as we matured as a business along with our understanding of these and other key metrics, our attrition has dropped significantly in the past year (28%).

As elaborated on more in detail in previous posts, distance to work and difficulty of commute are not on their own data points to be used to screen candidates, but when combined with their interview scores, test and assessment results and reference checks, you can have a much more well-rounded view of the candidate’s potential.

If you would like some help us setting up this same process of capturing distance to work and difficulty of commute and building a map to visualize them, feel free to reach out to me. I have a book, this blog, lots of training materials and I speak about analytics frequently. I’m here to help.

Our next training is March 14 in Ortigas, click here to learn more >>>

HR Predictive Analytics is the Next Big Thing in Talent Management (Mar 28 in Ortigas)

Predictive analytics are a rapidly upcoming trend in Human Resources.

Even though a lot of people talk about predictive analytics in HR, hardly any organizations are really able to tie success in HR with success to the bottom line. By applying predictive analytics to business data, HR should be able to add value as a strategic partner that relies on proven and data-driven predictive models, instead of relying on gut feeling and soft science.

Last year, Towers Watson found that one in three organizations planned to increase spend on their HR function by more than 20 percent, and HR data and analytics tools rated as one of the top areas for investment.

However, just looking at HR data in isolation does not represent the best opportunity to make an impact. In fact organizations today need to be able to use predictive analytics for a wide range of functions, especially to:

Measure employee engagement and workforce perceptions
Predict employee turnover
Predict employee performance
Monitor impact of business interventions

This learning session is specifically designed to provide HR teams with a strategic road map to bring together all the relevant data in a business and to use it to predict successful outcomes. Join us March 14, 2017 in Ortigas. HR Predictive Analytics is just one of the topics we will discuss. Click here for more info >>>

Getting To The Cutting Edge with HR Analytics

When I talk about HR Analytics, like I recently did at SMX as part of the 10th annual HR Congress, I generally break things into 4 topics areas. The four are:

Cutting Edge HR Analytics
Finding the Right Data
Key Analytic Techniques
Actionable Reporting

Teams that are successful in each of these 4 areas, will be ahead of the game when it comes to keeping HR at the forefront of defining, aligning and implementing business strategy.

Cutting Edge HR Analytics happens when you have the right combination of talent, technology and technique. You need the right people using the right technology and employing the right techniques to be successful when it comes to HR in the 21st century.

Being able to find the Right Data at the right time happens when you have the 3 T’s in place. This allows you to have all the data you need to answer business questions at your finger tips. And it allows HR to be the primary source is setting and guiding the execution of business strategy.

You can use Key Analytics Techniques to help you not only find the right data, but also to add new data sources and to build impactful reporting solutions. And you can share your techniques across the organization to empower others to use HR Data to drive business strategy.

The end goal of using HR Analytics is to provide actionable reports that keep the business aligned to its core strategy. By identifying opportunities and risks, by sharing data and analysis across the organization and empowering data-driven decision-making, HR Analytics is the key to success for any business.

If you are interested in learning more and would like to get a copy of Putting Your Data To Work , connect with me via e-mail at analytics@dmaiph.com

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

Key Analytics Essentials For HR Success

A few months back, I had the pleasure to be one of the resources speakers at the HR Congress. Put on my good friends at Ariva Events Management, the event was at the SMX Convention Center, Mall of Asia Complex, Pasay City, Philippines.

This HR Congress aimed to provide Industry Updates, Expert Insights, Good Practices and Experiences, and Practical Knowledge; generate thought-provoking and challenging discussions; and encourage professional networking and strategic partnership among stakeholders, if only to further the HR Agenda supportive of the organizational targets.

A primary goal was to cross-examine the major HR Trends quickly moving forward and impinging on the business in developing an effective ‘Employer of Choice’ branding. The Congress also shared how to develop employees to optimize their potentials; and build an emotionally-committed multi-generational team.

The Two-Day Event covered Six Essential Cores in People Management, each one with a tie into my favorite topic… analytics.

1. Strategic Human Resource Management (SHRM)
Overview of the business environment vis-à-vis the changing roles and functions of Human Resources in general. With so much data now available, its much easier for HR times to decide where to spend their time and focus. Without good HR analytics you might as well be fumbling around in the dark

2. Human Resources Information System (HRIS)
Overview of tools and appropriate support structures for administering HR-related information. This aims to impart knowledge and skills in managing information resources to support basic records management and people administration. A reality is that most of us are still using MS Excel to manage talent pipelines and HR data. So learning how to use more cutting edge technology is key to being successful in the Information Age.

3. Employee Selection
Methods of employee selection and concepts in forecasting and identifying competencies; an Interview Guide may be developed that will assist in spotting competencies to match people needs. There is so much competition out there right now. The supply is far outweighed when it comes to top talent. You need to turn lose your business data to help you attract, hire and retain while others deal with massive turnover and low employee engagement.

4. Performance and Rewards Management
Case studies and exercises, concepts in managing employee performance; pay and benefits Learners will be able to hone skills in performance planning, performance assessment, coaching and giving performance feedback. All this generates massive amounts of data that can be turned into valuable insights.

5. Employee Development
Skills in determining employee development needs; different training and development interventions; participants are expected to come up with an employee development plan. It is getting harder and harder to keep good people around. SO, you need to use your data and a good HR analytics solution to make sure you are giving your employees the exact opportunities they demand, before they jump ship.

6. Employee Relations and Well-Being
Equipping participants with the know-how in employee relations including basic labor laws and managing employee organizations. Employee well-being issues such as employee stress and burnout, smoking, and work-life balance will also be covered. This area is often very manual and rarely included in a good analytics solution. That doesn’t have to be the case.

SO, as you can see their in an analytics solution to just about any issue facing HR. In fact, the recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

You can also reach out to my key business partner, Ariva Events Management to request an in-house training featuring me as your resource speaker.

What ever you do, make sure you optimize your use of data and analytics in your HR decision-making processes. If you don’t your organization will face a much more challenging path then ones who do.

Don’t Be A Recruitment Dinosaur, You Need To Be Thinking Mobile First

Per monster.com… As more consumers set aside laptops in favor of smartphones, iPads and other tablet computers, job seekers expect to be engaged with videos, job notifications and quick follow-up. Many experts say that recruiters must learn to adapt their recruitment strategy to these platforms.

Today’s mobile job seekers have different expectations and look for:

Instant updates about new jobs via their mobile devices
Immediate feedback to their job application
Recruiting videos to watch on their mobile devices
Engaging, interactive content from employers

Recent Facebook data for here in the Philippines shows that as much as 90% of job applicants will apply via mobile for the same job they would pass up if looking at the post via a laptop or desktop.

And according to CareerBuilder’s 2013 Candidate Behavior Study, 65 percent of workers who search for jobs via mobile devices will leave a website if it isn’t mobile-friendly, and – possibly worse – 40 percent walk away with a more negative opinion of the company.

You have to think Mobile first if you want to attract 18-24 year old Filipinos for jobs in the BPO Industry.

Sharing a friend’s article – The War for Talent Rages in SE Asia!

http://www.sunstar.com.ph/cebu/business/2013/08/27/toral-digital-recruitment-insights-300020

My friend Janette recently wrote, “THE war for talent is real. Companies need to start treating people they recruit similar to responding to customer inquiries or complaints online. The slowness in responding to applicants can be the difference between hiring a highly qualified applicant now or taking only what is left in the market.”

This is one of the points I emphasize in my Recruitment Analytics trainings classes. There are so many ways that a good recruiter can make a difference, but I think the most important is engaging their candidates in a timely manner. If you work with good recruiters, you see that they manage their candidate pipelines very well… they never let them feel like they are in the dark and the recruiters create an atmosphere of approachability.

In short they follow-up often. And the digital world allows us to do this so much easier than ever before.

Janette adds, “Companies should level up and embrace digital at the same level as marketing uses it to reach out to prospects and customers.” They can do this by using the following tools:
> Use websites as a tool not only to attract customers but also prospective employees.
> Use social networking tools to build their digital influence and make themselves accessible online.
> Foster an open communication culture using the various modes of communication we have available.

As one of my best friends and colleagues at BPO Elite, Rachelle explains to me… in the end the most important thing is to find the right person for the right position. To do this you will see good recruiters embracing new technologies and take full advantage of the digital resources available to them.

And of course the best thing about using these digital resources is that they are chock full of analytics. LinkedIn, Bullhorn, Indeed, Facebook, Twitter, etc. all offer free analytics tools embedded in the applications that allow you to see who is seeing and following you. For a recruiter, it’s an amazingly powerful way to stay engaged with their candidates because they can see patterns and trends in who they interact with.

For more info on what Janette is up to, you can follow her at https://www.facebook.com/digientrepreneur

10 Tips to Make Your LinkedIn Profile Stand Out

I love LinkedIn. I spend more time on LinkedIn then I do on Facebook. However, I still amazed that in every training batch, a majority of attendees are not using LinkedIn to its full potential. With that in mind, here are my ten tips to make your LinkedIn profile stand out!

1.Define yourself.

2. Have a great picture.

3. Add a summary.

4. Use of keywords.

5. Ask for recommendations.

6. See who has viewed your profile.

7. Join groups.

8. Mention volunteer work.

9. Connect to people where you want to work.

10. Stay active, post, follow and share.

LinkedIn is the single best place to go to help you find your next job.

http://www.linkedin.com/home

Simple Recruitment Analytics Exercise: Recruit your own Super Hero Team

Here is an example of simple exercise I sometimes include in my recruitment analytics trainings. It’s a good icebreaker/team builder that starts the conversation about how to measure the effectives ness of different roles in a recruitment process.

Situation: There is an asteroid about to hit the Earth. An evil super villain has created a ray that is attracting the asteroid here.

You need to recruit a team of heroes to complete the following tasks

1.Stop the asteroid from hitting the earth.

2.Find the super villain and stop his ray.

3.Evacuate people from the impact zone in case you can’t stop it

Rules: You must pick 3 heroes and you must stay under budget on their “salaries”.

You can only spend 200 salary points total.

Superman – 150

the Hulk – 100

Batman – 75

Thor – 100

Wonder Woman – 75

Iron Man – 100

The Flash – 50

Captain America – 75

Green Lantern -50

Hawkeye – 25

Aquaman -25

Black Widow – 25

Hawkgirl – 25

Darna – 50

The discussion is always interesting and most teams come up with a different combination of heroes. Besides the lead in to recruiting, I also talk a lot about how when we recruit, we have to think about what appeals to our target demographic. Which in the case of most recruiting for the BPOs here in the Philippines means 18-24 year olds who like technology, games, super hero movies and anime. Trying to find creative ways to engage them and keep their attention is as big a challenge as any other one facing recruiters.

And for the record, the most common solution is just to hire Superman and save the rest of the money since he can handle all three tasks in a matter of seconds. 🙂

If your organization is struggling with recruiting and retaining talent like so many others are, then you need the equivalent of an analytics superhero to help you save the day.

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