Do you follow these recruiting tips?

http://www.recruitingblogs.com/profiles/blogs/dear-candidates-listen

This article made me rethink a couple of things as I am currently looking to fill a couple of very different requirements. Filling positions is often times as much about educating candidates as it is telling them about job openings, This article is full of good ideas for candidates to follow, but more importantly I think recruiters should get inside the mind of a candidate and figure out how to educate their target audience to do these things, My thoughts are the ones in Bold Italics.

1. Know What You Can Do. Recruiters are NOT mind readers!  We have absolutely no idea what you want to do if you don’t have any idea!  Simply picking up the phone and calling us to “help find a job” is NOT going to help us. We are happy to strategize with you, talk about your previous employment, what you’re good at and what you’ve accomplished, but we need YOU to tell us these things. A “master resume” that holds all your information and can be edited for different companies and positions is very helpful. This is so important. I am constantly reminded trainees and candidates to tailor fit resumes. Most people just like to mass send the same one because they don’t have any kind of appreciation for the fact that their resume looks almost identical to everyone else’s resume.

2. Be Easy To Find And Contact. It’s not all about applying to jobs, though that’s part of it. Do you know how much time the average recruiter spends on LinkedIn? We don’t either, but we’re willing to bet it’s a LOT. If a recruiter comes across your profile and there is no indication of how to get in touch with you, we’re likely to move on to the next candidate. Active job seekers should seriously consider how VISIBLE they want to be to the recruiters that are looking for them. Create a separate “work” email for your job search. This is no brainer. If you aren’t easy to contact then you are probably pretty much impossible to coach.

3. Follow The Process. Understand that for compliance reasons, we may ask you to do silly things like “send a resume” or “apply to this job”. We will do EVERYTHING in our power to make the process easy, smooth, and with a definitive result.  We, however, can’t just set up an interview without some routine legwork. Indeed. You have to follow instructions, if there are a 100 job applicants for a position, but only half follow the directions, its easy to screen out the other 50. And if you are one of the one who didn’t follow directions you get screened out no matter how much you are a perfect fit for the job itself. For recruiters, this means making directions simple and easy to follow.

4. Try To Be Flexible.  How bad do you really want the job?  We know you are busy and you probably have a very important job.  We will try to accommodate as much as we can, but sometimes the accommodations can’t be met.  Managers and Recruiters are busy also and if you make yourself totally unavailable at odd times, chances are, we will find another candidate before connecting with you. This one kills me. Job seekers who set their own pace doom themselves. But for recruiters, it is worth the extra time for a reminder text or a broadcast e-mail with the process, things to keep the recruitment process top of mind.

5. Respect Space & Time. Try not to be a stalker.  A good recruiter will set expectations with you.  We should clearly articulate when you should be hearing back from us.  If we set a time to talk in an initial phone screen, be on time.  Don’t follow up with 15 phone calls and e-mails trying to reschedule if you have missed your opportunity.  We understand things happen, but if it happens again, we have long forgotten about you. I don’t really see this one too much, most job applicants are pretty much in fire and forget mode, which for job seekers who do follow up.. they have a huge advantage. Encourage follow-ups!

6. Sending Random LinkedIn Invites to Recruiters Does Not Work  We both receive countless LinkedIn invites a week.  Yes we are connected.  Yes we work at big companies.  No, it will not help you to randomly connect with us. If you do send us an invite, GIVE US A REASON.  Chances are we are recruiting a totally different skillset than you have so we wouldn’t be able to help you anyway. We might, however, be able to introduce you to other recruiters who are looking for someone just like you. Help us by telling us what and who you’re looking for! It has to be personal on both ends… recruiters can’t treat candidates like the are all the same and candidates should personalize every connection they make with recruiters. It takes time, but shouldn’t you spend a little extra time on the job request? What’s 5 extra minutes to make something unique and memorable when you are talking about job commitments that could be years in length?

7. Research The Company And The Position  So often candidates are completely unprepared.  Take some time to ask as many questions as you need to understand the role that you are interviewing for with your recruiter.  Understand the organization.  Understand the goals.  Understand their backgrounds.  Understand the direction of the company and how you will fit into the equation. When in doubt – ASK YOUR RECRUITER. Wow. Anybody who goes to a job interview not having researched the company is an idiot. And any recruiter who has not reviewed the resume before the interview and checked out the previous experience/education is a fool.

8. During The Interview Process, Don’t Apply To Another Role Until Process Is Complete Simply put, if you are working with a recruiter and have applied and interviewing for a specific role don’t ask about 4 different roles within the company.  This just shows your lack of interest, or lack of confidence in the role in which you are interviewing.  If you are working with multiple recruiters at a huge company, it is okay to talk, but just make sure everything is transparent. There can be exceptions to this, for example Amy’s multiple Program Manager reqs. It may make sense to talk about multiple positions across different teams, especially when 90% of the roles need the same skillset and experience. Just don’t try to be an Accounting Clerk and a Forklift Driver at the same time. Not exactly the same skill sets, even if you can do both. Hmmm… not sure I agree with this one. Its a nice idea, but when you need a job you get forced into the shotgun approach.

9. Ask For Feedback, But Accept What We Can (And Can’t) Provide. Sometimes the only thing we can tell you is that someone else was more qualified. Sometimes that’s all WE know. It could be someone had an MBA vs just a BS.  The other candidate may have gone to a “better” school, or worked for a bigger company… Feedback on things you cannot change may not be helpful. Yes, continue the conversation, one both sides. Candidates need to figure out how to do better next time and recruiters need to do more to help near hires become hires. You’ve already both invested a lot of time in each other, so don’t waste it by just moving on to another blank slate… figure out who to evolve together!

10. Don’t Shoot The Messenger. Remember we are often the conduit between you and the real authority, the Hiring Manager. That doesn’t mean we don’t have influence, and can’t persuade the manager to take a chance (or not) on you. The interview and certainly hiring decisions tend to rest solely with the manager or team who will have to work with you. If the answer is “no”, we’re disappointed too. Yes, yes, yes! A no now doesn’t generally mean a no forever… again from both perspectives, you’ve invested time and energy in each other… don’t just throw it all away and move on and start all over from scratch again.

Outsourcing’s Biggest Challenge – Talent Shortages

http://www.hfsresearch.com/Is-Good-Enough-Really-Good-Enough

Here is something I found pretty fascinating…. as the world tries to solve un and underemployment problems, one of the biggest challenges facing the BPO industry is not enough trained workers. According to the report, which featured a survey of executives from 282 enterprises, lack of “established formal training programs to develop industry expertise and skills in analytics and relationship management. This failure to invest has created a “talent paradox.” As outsourcing moves from the back office to the middle and front office, where value creation is paramount, and as buyers seek more sustainable business outcomes beyond merely cost reduction, neither buyers nor providers are making the necessary investments in the key driver of value creation – people.”

I see this everyday as I look at applicants who do not have the minimum required skills for a position and have little avenue to get the training they need to acquire these missing skills. The HfS Talent study – the first of its kind – highlights the growing talent gap between what the industry
and its clients aspire to achieve and the lack of sufficient investment in people to make it happen. We hope it serves as a call to action for everyone involved in the business of outsourcing.”

The research study shows that the keys to improvement in outsourcing initiatives lie in refreshing the talent pool available to enterprises – not only their own internal talent, but also the talent from the service provider. Some of the key recommendations to remedy the talent paradox include:

  • Focus talent investments to enhance core business skills. Enterprises that have been successful with outsourcing invested in external experts with skills beyond operations management, procurement, and service-level measurement. Over time, they have developed a good number of operations managers in-house, and their service provider excels in these activities. Such companies are now investing instead in skills that improve their core business.
  • Access the strategic talent of service providers. Operational capabilities are now routine and are no longer true differentiators when a buyer is choosing a service provider. Service providers should invest in developing the methodologies, analytics, and talent that are instrumental in creating value beyond cost reduction, and buyers should evaluate potential providers against these capabilities.
  • Revamp skills expectations for the existing team. Successful enterprises have looked for strategic skills by redefining the job competency models of individuals managing service providers.
  • Establish shared ‘stretch’ goals to encourage skills development and usage. To prevent the outsourcing relationship from plateauing, enterprises and their providers should jointly review goals, metrics, and objectives regularly and re-position solutions as necessary to meet business needs.

In the end it will take an continuous and concerted effort by all parties to train and equip millions of people to fill the millions of positions that are expected to open in the near term. BPO Elite was founded to address this very need. DMAI takes the mission one step further.

Follow us as we do our part in leading the charge for fundamental change in the way skills are taught and talent is empowered with the tools they need to succeed!

Upcoming Analytics Training Batches

Per Wikipedia, the definition of analytics is simply the discovery and communication of meaningful patterns in data.

While most people have an idea of what Analytics is: data, analysis, metrics, and business intelligence are just the start… it is an abstract concept that is difficult to summarize in a sentence or two. Most business leaders know that they need more analytics based decision making in their operations, however few have figured out how to obtain it as analytics software or engaging high priced consultants doesn’t suffice.

This is where I come in. Having spent 15 years as an analyst with Wells Fargo Bank, I get analytics. I have combined that practical experience with my educational background; I have a Master’s Degree in Education, and developed an innovative training approach to analytics.

Upcoming Training Batches:

• April 13th, Social Media Analytics, Mandaluyong

• April 18th-19th, Analytics for HR Professionals, Makati (2 Day Class)

• April 26th, 27th, Recruitment Analytics, Mandaluyong

• April 29th-30th, An Introduction to Analytics for Fresh Grads, Pasay (2 Day Class)

• May 10th, Analytics for Analysts and IT, Makati

• May 18th, Recruitment Analytics, Makati

• May 20th-21st, An Introduction to Analytics for Fresh Grads, Pasay (2 Day Class)

• May 24th, 25th, Analytics for Analysts and IT, Mandaluyong

 

This approach is more about empowering analytical thinking then it is teaching a technological skill. I have found that being able to harness the power of analytics is as much an art as it is a science. In the end, analytics is about three things; finding data, analyzing it and communicating the results.

 

The base cost is 3000 PHP per person a day with snacks, lunch, and resource guide included. Two-day classes may have a different fee. Discounts are available for students and early enrollment.

  • You can deposit your payment via BDO
  • Account name – Daniel W Meyer
  • Account number – 4288014700
  • After paying the fee; scan the deposit slip and send it to danmeyer@dmaiph.com

To learn more about my approach to empowering data-driven decision making, feel free to contact me directly@ 09157759578 or danmeyer@dmaiph.com or you can view our YouTube video to see more >>> http://youtu.be/yEg9plU7pwA

DMAI – Decision Making, Analytics & Intelligence

Managing Big Data: The 3 V’s

InfoGraph_2.08I came across this infographic earlier today and loved on of the visuals illustrating the challenges marketing managers have with Big Data. Big Data is all the data you have in your business… customer, product, social media, marketing spend, etc.  Its considered big if you have more of it then you know what to do with.

According to the data gathered, the challenges are:

  1. Variety = The diverse sources of data, the different places is stored and the various applications needed to access it. 49% of the respondents cited this as the biggest challenge. For me variety challenges can be mitigated if you have a good data warehouse approach and have a data master to keep it all inventoried.
  2. Volume = The amount of data in your business that you have to analyze to be able to make decisions.  In the underlying survey, 29% of respondents indicated the sheer amount of data they had to work with is the biggest challenge. The best way to deal with this challenge is to have cutting edge, analytics tools that allow you to mine data quickly. Tableau is my favorite!
  3. Velocity = The speed in which you receive data. It can either be too fast to properly analyze or it can be to slow to be used in your decision-making process. 26% of the respondents indicated that the speed in which they are fed actionable data is their biggest challenge. If you have a way to control the variety and a tool to analyze volumes, then velocity shouldn’t be an issue.

Contact DMAI via this blog or you can e-mail me directly at danmeyer@dmaiph,com to set up an analytics assessment to help you figure out a strategy to control for the variety, volume and velocity in which you use your business data to drive decision-making.

The Dividends of Outsourcing to the Philippines

– The Philippines has the most vibrant IT-BPO industry in the world, led by the emerged outsourcing destinations in the country, Manila NCR, is one of the top three outsourcing destinations in the world.

– BPOs are expected to comprise 80-90 % of total office supply for 2013. The estimate is based on the BPO sector’s objectives of hitting $26 billion in revenues by 2016 and expanding its workforce from 1.2 million to 1.4 million by the same year.

 Key Outsourcing Trends
• 399 major buy-side enterprises have spoken about their 2013 outsourcing plans, and barely a twentieth of them are looking to reduce their outsourcing scope across any IT or business function in 2013.
• Moreover, half of them are looking to increase their outsourcing of application services, four out-of-ten their finance and accounting, and a third their HR. In addition, there is a notable pick up in newer sourcing areas, such as analytics and legal.
• “Enterprise BPO” engagements have barely been around for a decade, the results are quite encouraging – 90% of buyers are meeting their transactional goals, and a good proportion are already getting some value from key areas such as accessing talent and improving analytical capability.
• In fact, barely one-in-seven can claim to be actually dissatisfied with their meeting these goals to-date.

The Services Shift – The Philippines is the Eye of the Storm

The world is currently witnessing a fundamental reorganization in the way services are delivered to customers. This is what is behind the movement to outsource. It’s a lot more than just saving money by shipping jobs overseas.

Harvard Business Professor Robert E. Kennedy, calls this the “Services Shift”. The globalization of services, in which different tasks are being carried out by different individuals in different locations, is about gaining access to the best combination of talent, resources and markets. Kennedy points out five primary compelling forces behind outsourcing:

  •  Technological Innovations like easy access to the internet and stored data.
  • Emerging Market Growth in traditionally closed markets
  • Global Macroeconomic Liberalization of government polices toward trade
  • The Corporate Imperative to both reduce costs and improve quality
  • The Convergence of a Global Business Culture based on the English language and American business models.
The business environment is constantly changing, and forward looking business managers and owners are always searching for and seizing new options. Analysts will provide the data and analysis behind their strategy.

Kennedy noted the following factors that will continue to drive outsourcing in the next 10-20 years:

  •  Global Sourcing will continue to grow – Rapidly
  • The key word will be “global”
  • Global Services will keep moving up the food chain
  • Talent will become more important then cost
  • Scale will decline dramatically, small business and team will be targets
  • Global sourcing will become increasingly personal to customers

The Philippines is in a blessed situation as all these factors converge.

Simple Recruitment Analytics Exercise: Recruit your own Super Hero Team

Here is an example of simple exercise I sometimes include in my recruitment analytics trainings. It’s a good icebreaker/team builder that starts the conversation about how to measure the effectives ness of different roles in a recruitment process.

Situation: There is an asteroid about to hit the Earth. An evil super villain has  created a ray that is attracting the asteroid here.

You need to recruit a team of heroes to complete the following tasks

1.Stop the asteroid from hitting the earth.
2.Find the super villain and stop his ray.
3.Evacuate people from the impact zone in case you can’t stop it

Rules: You must pick 3 heroes and you must stay under budget on their “salaries”.

You can only spend 200 salary points total.

Superman –  150  JLA vs Avengers

the Hulk – 100

Batman – 75

Thor – 100

Wonder Woman – 75

Iron Man – 100

The Flash – 50

Captain America – 75

Green Lantern -50

Hawkeye – 25

Aquaman -25

Black Widow – 25

Hawkgirl – 25

Darna – 50

The discussion is always interesting and most teams come up with a different combination of heroes. Besides the lead in to recruiting, I also talk a lot about how when we recruit, we have to think about what appeals to our target demographic. Which in the case of most recruiting for the BPOs here in the Philippines means 18-24 year olds who like technology, games, super hero movies and anime. Trying to find creative ways to engage them and keep their attention is as big a challenge as any other one facing recruiters.
And for the record, the most common solution is just to hire Superman and save the rest of the money since he can handle all three tasks in a matter of seconds. 🙂
If your organization is struggling with recruiting and retaining talent like so many others are, then you need the equivalent of an analytics superhero to help you save the day.
HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

Upcoming Analytics Trainings in Metro Manila! Learn from an Expert!

Repost:

Per Wikipedia, the definition of analytics is simply the discovery and communication of meaningful patterns in data.

While most people have an idea of what Analytics is: data, analysis, metrics, and business intelligence are just the start… it is an abstract concept that is difficult to summarize in a sentence or two.Most business leaders know that they need more analytics based decision making in their operations, however few have figured out how to obtain it as analytics software or engaging high priced consultants doesn’t suffice.

This is where DMAI comes in. Having spent 15 years as an analyst with Wells Fargo Bank, our CEO gets analytics. We have combined that practical experience with an educational background, and developed an innovative training approach to analytics.

Upcoming Training Batches:What Analytics Can Do!

• April 13th, Social Media Analytics, Mandaluyong

• April 19th-20th, Analytics for HR Professionals, Makati

• April 26th-27th, Recruitment Analytics, Mandaluyong

• April 29th-30th, An Introduction to Analytics for Fresh Grads, Pasay

• May 10th,  Analytics for Analysts and IT, Makati

• May 18th, Recruitment Analytics, Makati

• May 20th-21st, An Introduction to Analytics for Fresh Grads, Pasay

• May 24th-25th, Analytics for Analysts and IT, Mandaluyong

This approach is more about empowering analytical thinking then it is teaching a technological skill. We have found that being able to harness the power of analytics is as much an art as it is a science. In the end, analytics is about three things; finding data, analyzing it and communicating the results.

The base cost is 3000 PHP per person a day with snacks, lunch, and resource guide included. Two-day classes may have a different fee. Discounts are available for students and early enrollment.

 You can deposit your payment via BDO

 Account name – Daniel W Meyer

 Account number – 4288014700

 After paying the fee; scan the deposit slip and send it to danmeyer@dmaiph.com

Businesses that use analytics are 33% for profitable and 10x more efficient.

To learn more about my approach to empowering data-driven decision making, feel free to contact me directly@ 09157759578 or danmeyer@dmaiph.com or you can view our YouTube video to see more >>> http://youtu.be/yEg9plU7pwA

 
What Analytics Can Do!

 

DMAI – Decision Making, Analytics & Intelligence

Analytics is the answer for the Top Recruitment Trends for 2013

Based on some of the recruiting blogs I follow, here are the most common headlines:

1.Social Media will continue to transform the recruitment process

2.Global complexity in workforce planning

3.Strong Job Growth for Health Care

4.The Right Metrics are hard to find

5.Quality of Hire is the hardest to qualify

6.Never been more pressure to demonstrate ROI of recruitment efforts.

Analytics is a solution to helping HR and Recruitment professionals to address each of the challenges of presented by these headlines. Let’s look at each one.

1. Social media continues to be looked at as the silver bullet that everyone hopes will get them ahead. However, everyone else also has the same belief and in the end, your job postings can get lost at sea. Using analytics to help you determine what kind of posts, when and where to post them and with what message. A good ATS that feeds into social media is also important. The best ATS software packages post directly to social media sites. Also you can learn to take advantage of the built-in analytics that sites like Facebook and LinkedIn have for free. Also using an analytics approach to knowing your competition is a key way to stay ahead.

2. The complexity of recruiting here in the Philippines continues to be quickened by the diverse needs of various clients across industries and geographies. The global shift in services from massive to niche and from standard practice to personalized delivery is making it more and more challenging to find the right talent for the job. Analytics can be a powerful equalizer in knowing the demographics in your talent pool and of the clients.

3. The growth in healthcare outsourcing was something I talked about in depth a few blogs ago. Its an area that will continue to see hyper competiveness for top talent.

4. Knowing which metrics to use when and how to track and repot them is a big challenge. There is so much data and most of it is unstructured. Its incredibly hard to know how to keep a pulse on a your business. But an analytics driven business dashboard is one way to go about it.

5. Quality is hire is so often an afterthought. With so many open reqs and an increasingly thin talent pool, we often just worry about putting butts in the seats and letting the clients/business sort them out. This is so short sighted and counterproductive. Analytics can be used to measure quality of hire and should be something that everyone can easily tie their own personal successes to their efforts.

6. To truly measure return on investment you need good data, good analysis and good reporting to make sure pesos are well spent. Of all the headlines, this is on that analytics is used the most, but also used in ways that don’t really help all that much.

This is where I come in. Having spent 15 years as an analyst with Wells Fargo Bank, I get analytics. I have combined that practical experience with my educational background; I have a Master’s Degree in Education, and developed an innovative training approach to analytics.

Upcoming Training Batches:

• April 13th, Social Media Analytics, Mandaluyong

• April 19th-20th, Analytics for HR Professionals, Makati

• April 26th-27th, Recruitment Analytics, Mandaluyong

• April 29th-30th, An Introduction to Analytics for Fresh Grads, Pasay

• May 10th, Analytics for Analysts and IT, Makati

• May 18th, Recruitment Analytics, Makati

• May 20th-21st, An Introduction to Analytics for Fresh Grads, Pasay

• May 24th-25th, Analytics for Analysts and IT, Mandaluyong

This approach is more about empowering analytical thinking then it is teaching a technological skill. I have found that being able to harness the power of analytics is as much an art as it is a science. In the end, analytics is about three things; finding data, analyzing it and communicating the results.

To learn more about my approach to empowering data-driven decision making, feel free to contact me directly@ 09157759578 or danmeyer@dmaiph.com or you can view our YouTube video to see more >>> http://youtu.be/yEg9plU7pwA