Are You a Person of Chance? Or Are You a Person of Change?

Ask yourself what rules your life?

Are you a victim of chance or a maker of change?

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People who can’t adapt to change generally do not do well.

People who don’t want to change set themselves up for failure.

If you don’t like change, long for the old ways, wish things would go back to how they used to be…

I have news for you, change is coming anyway.

Accept it or get out of the way, because…

YOU

CAN

NOT

STOP

CHANGE!!!!

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I Never Met A Wall That I Couldn’t Pass

By definition a wall is an upright structure of masonry, wood, plaster, or other building material serving to enclose, divide, or protect an area, especially a vertical construction forming a barrier.

That’s important to remember, because walls are man made.

Walls can be climbed.

great-wallOnce oceans were like walls, but we built ships.

No wall can stop us if we want to get on the other side bad enough.

If the wall is too high, then you can dig under it.

If the dirt is too hard, then you an go around it.

If the wall is too long to go around, then I have an old chemistry book from college in my trunk.

Potassium Nitrate, charcoal and sulfur.  imgb0001

Boom! I just blew a whole in that wall.

Nothing stands between me and what I want.

Because I when I want things bad enough, I pray and I think and I come up with a solution.

Walls are meant to be broken!

You can borrow my chemistry book anytime you want.

Analysts Are The Guardians Of The Truth

Every once in awhile I hear a story about someone misusing data and it makes me want to turn into the Hulk.

Manipulating data to advance a political gain happens all the time.

Fox News is a master at it. Most politicians bend and twist data like a pretzel just so it will make them look good and their opponents look bad.

I always think of Mark Twain’s famous quote, “there are lies, damn lies and statistics”.

In today’s age is expected form politicians now. When its election time we know most of what we hear is not the whole story and we just accept it.

This also happens a lot outside of politics. It happens in big business. When business people manipulate data to mislead people. Marketing and Sales people are constantly tempted and often even incentiveized to twist the truth too.

But what makes me the maddest. What drives me to Hulk levels of rage. Is when someone does it just because they dont want to face the truth. When they get data, run some analysis, see results, dont like the results they see and then they change the data.

To an analyst like me, thats just flat out unacceptable. Analysts have to be the guardians of truth, using data as their shield and their convictions as their sword.

We know marketers lie. We know politicians tell damn lies. But when people we know and work with manipulate statistics to further short sighted and selfish goals, we have to draw a line.

So keep hope alive and stand up and say, no. Dont use my data and my analysis to build a web of lies. If you do, you are going to have to deal with the Hulk!

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Implementing the CHED Memo on Business Analytics > How DMAIPH Can Help

In 2013, the Commission for Higher Education (CHED), the governing body for Higher Education in the Philippines, published a memorandum requiring accredited colleges and universities to establish a Business Analytics Specialization Program for Business Admin and IT students.

The objectives of the business analytics specialization track aims to provide Filipino students the skills needed for different forms of Analytics namely, Descriptive, Predictive and Prescriptive Analytics. This track enables students to identify opportunities and implement or enact solutions for which these analytics can be used to solve business problems to aid intelligence and informed business decision-making.

One of the analytics training solutions that DMAIPH offers, is partnering with schools  on curriculum and instruction enhancement.  We are also more than willing to meet with you to explore possibilities of collaboration.

The key areas DMAIPH can assist with are as follows:

  1. Consultation with Key School Administration Decision Makers
  2. Initial Faculty Training via a 1-Day hands on workshop
  3. Building Student Awareness by speaking at student events
  4. Guest Speaking in classrooms and academic events
  5. OJT Opportunities with DMAI and out partner companies
  6. Fresh Grad Training for analysts looking to start their career
  7. Provide a textbook for business analytics based on the CHED memo

DMAIPH is adapt at providing staff and students with an overview of the current trends in business analytics that drives today’s businesses, as well as providing an understanding on data management techniques that can help organizations achieve their business goals and address operational challenges.

The need for more analysts and professionals with analytics training in the Philippines continues to quicken at an amazing rate. On any given day you can see over 2,000 analyst jobs posted on jobstreet.com

The demand of analytics talent in the Philippines far outweighs the demand. Even with specialized tracks like the Fundamentals of Business Analytics starting up over the Philippines, more needs to be done.

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DMAIPH is uniquely positioned to help schools deliver on CHED’s memo and help supply the demand Filipino businesses, BPOs and Call Centers are asking for.

We have been doing analytics training, consulting and outsourcing in the Philippines since May 2012. In addition, DMAIPH has helped over two dozen companies bring more analytics into their business and have trained over 100 batches of analytics trainees.

Analytics Education – Facilitating a mastery of the fundamentals of analytics is what DMAIPH does best. As a key parnter of the Data Science Philippines Meetup Group, DMAIPH champions the use of using data.

All across the world, companies are scrambling to hire analytics talent to optimize the big data they have in their businesses. We can empower students and their instructors with the knowledge they need to prepare for careers in analytics. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can set a guest lecturer date, On-the-Job Training experience or other analytics education solution specifically tailored to your needs.

“If It Ain’t Broke, Don’t Fix It”… Not In My House!

Often I here people say, “if it ain’t broke, don’t fix it.”

The saying is thought to have originated by an American politician, referencing a way to control government spending. Wait until something breaks before spending time and money on something. Don’t waste resources on things that don’t need maintenance or improvement.

I think about that, then I think about my own up bringing. I come from a family of men who are handy with tools. They are builders and tinkers and always using time to maintain and upgrade to prevent things from breaking.

The lesson of taking leaves out of the gutter to prevent a heavy rain from bringing the overstuffed gutter down.

The lesson of taking the time to check your time pressure and replace your break pads before having to go out driving during a storm.

I could make a list 100 pages long of lessons from my Dad and my Grandfather about why its better to fix things before they break.

When I think about this saying and the lessons I learned as a child, I notice I apply them to my business.

I am always tinkering and trying to proactively fix things before they break.

If you look at what separates good leaders from bad, successful businesses from failures…. they fix things before they break.

Waiting for something to break in the end usually costs more time and money in the end.

But, that’s not human nature.

Most people, go with the if it ain’t broke model.

And to that I say, not in my house. Not in the house I built based on the lessons learned from my heroes… my Dad and my Grandfather.

And by the way… the politician who is the one most responsible for this saying… he ended up ruined by a banking scandal and resigned after only a year into office.

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How High Is Too High? I Don’t Ever Want To Find Out

Somedays I ask myself, why am I never satisfied?

What caused me to be one always looking for ways to improve?

It can be a lonely place sometimes when you have your bar set higher then most people would even dare to reach for.

It can be a sad place when you realize you have gone as far as you can go with some people.

My life is full of instances where people just gave up on trying to follow me.

They choose a path more traveled and less difficult.

I can never do that.

Until my dying breath I will aim high.

I will not always reach that goal, but I will never have to look myself in the mirror and lie to myself about giving my best.

For giving my best is what I have always done and will always do.

I am stubborn in the belief that I can do anything and refuse to give up hope.

For those who choose to get left behind, I am sad you stopped reaching for the stars.

You settled for half way.

But not me. Never me. Its not possible for me too do what you do.

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Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

I Need Team Member Engagement Metrics, But Which Ones?

I love this topic because it brings to of my favorite things together; analytics and learning development theory. Knowing something about why people behave the way they do and knowing the metrics to measure this is a central core of me.

However, getting a handle on employee engagement is a challenge.

A recent Harvard Business Review article pointed out, “Much has been studied about the impact of employee engagement on company performance, and there is general agreement that increased engagement drives results: Gallup, for example, suggests a 20% or better boost to productivity and profitability for companies with high engagement. Such companies, however, may be few and far between: Gallup also reports that only 30% of American workers, and 13% of global workers, are engaged in their jobs.”

That means that even on the best team, engagement is hard to keep at a high level.

I have seen many employee engagement surveys and assessments…  Gallup has their 12 questions about employee engagement, I’ve used Strengthfinders and the Pace Color Pallet just to name a few.

They all help.

In fact, in most cases anything you do to measure employee engagement can’t hurt.

But coming up with standard you can use in your organization takes time.

To help, here are some additional engagement metrics I am asking my leadership team to track to help us determine where we can put more effort to improve employee engagement.

  1. Putting In More than Required. By looking at time spent logged in and overtime hours we can get a sense of how much the team member like to maximize their ability to be part of the business.
  2. Showing Up. By reviewing use of vacation leave and sick days and matching that with schedule adherence, you can get a sense of if they really want to be at work.
  3. Who are your High Achievers? If you have team members who score high in both quality and quantity then they have found a way to balance the workload. Doing one well but sacrificing the other shows lack of engagement.
  4. Getting Time with the Boss. Looking at % of time spent 1 on 1 with senior leaders can also be a key indicator of engagement. Even if a lot of time is spent on coaching, the interaction with more senior people will impact engagement.
  5. Taking Time for Training. Looking at the % of time spent on training can also help you spot engaged employees. Internal, external, or refresher training all help in engagement.
  6. Team Member Referrals. Its unlikely people will refer friends to work for your company if they are not engaged. Some incentive programs can blur this line, but it is still useful to look at this data.
  7. Are They Getting Recognition? Generally those recognized by customers, superiors and/or peers tend to be more engaged then those who don’t.

There is no perfect employee engagement model and no perfect way to measure the success of your model.

The best any of us can do is try. Try new things and measure them. Look at historical data. Compare employee scores.

If you need help coming up with you own model of employee engagement and how to measure your success, DMAI can help you.

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Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Reinforcing Positive Behavior By Influencing Team Members

When you work with DMAIPH, you will be working with people who care because they constantly study, learn and evolve. No one wants to be stuck in a place where every day is the same and you never get a sense of what you are part of.

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Here’s one reason why Going DMAIPH is different!

https://en.wikipedia.org/?title=B._F._Skinner#Behaviorism

Been thinking a lot about how to motivate people. Sometimes I think we might have it all wrong.

We get so busy doing things that we forget to say thanks and we avoid saying you can do better.

Per Wikipedia, “Reinforcement, a key concept of behaviorism, is the primary process that shapes and controls behavior, and occurs in two ways, “positive” and “negative”.

Both types of reinforcement strengthen behavior, or increase the probability of a behavior reoccurring; the difference is in whether the reinforcing event is something applied (positive reinforcement) or something removed or avoided (negative reinforcement). Punishment is the application of an aversive stimulus/event (positive punishment or punishment by contingent stimulation) or the removal of a desirable stimulus (negative punishment or punishment by contingent withdrawal).

So I know that is nosebleed inducing for some of you, so let’s break it down.

Say we have a challenge in our business with attendance. So we can try to find ways to reinforce good behavior using positives like perfect attendance rewards or offering additional incentives to come to work like food and allowances. But we also have to find ways to limit the negative behavior through coaching, warnings and potentially termination.

If you dont have a clearly defined model of rewarding both positive and negative behavior then team members will get lost and generally gravitate towards negative behavior. Having a clear and consistent attendance policy that is upheld from top to the bottom in an organization will give you that balance of behavior.

DMAIPH specializes in helping businesses in both the U.S. and the Philippines optimize processes and procedures including how to positively influence team member behavior.

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Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Add Staff in The Philippines With DMAIPH

Our team has a proven track record in meeting the outsourcing objectives of the small and medium sized businesses. We offer a full suite of enterprise solutions, industry leading technology, and talented team of managers and support staff to ensure our clients a smooth, secure and dependable outsourcing experience.

Whether your outsourcing goal is to retain customers, increase revenue, reduce service costs, or break into new markets, we have a solution suitable for your business. We have the capabilities to take on a wide range of outsourcing services, but specialize in the following:

  • Data Entry – Encoding large volumes both hard copy and electronic data sources
  • Competitor Intelligence – Market Research including pricing and competitive date
  • Customer Insights – Using surveys via email, online survey tool or Facebook
  • Demographic and Sales Data – Public Data Mining of government and public record web sites
  • Building Reports and Dashboards using Tableau Public

DMAIPH employs both virtual and office based staff, all of which have call center or BPO experience and are well educated professionals. We offer flexible pricing and competitive rates that no matter who we slice it, will save your business money and give you more bang for your buck.

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Analytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.