Dan… Stick To The Plan

Having one of those days we all have once in awhile… where you invested so much time and energy into a plan, but you feel a need to change the plan.

For some it is comes with not playing well by rules. The more rules the less freedom and the less sense of  having control.

For others it may be the plan not longer fits where their life has evolved.

And then there are some who just like changing things. Mixing them up so they don’t stagnate and get bored.

Me, I’m all three.

I often hear the term serial entrepreneur… people who start things up and when the business reaches a certain point of maturity, they move on.

Never thought that one fit me too well. Im not really the cut bait and move on, I just like adding new things to what I am already doing.

I also think a lot about my super high expectations… since it is so hard to keep up with me, just about everyone tires and slows down eventually. Its impossible to expect the average person to stick to my plan, which makes it hard for me to stick to it.

workhard

However, at this point I have built something special. The company still needs a lot of work. The business plan needs to evolve faster than it has. We need to patch some holes in the boat. But overall, DMAIPH is in a pretty good spot.

So this is one of those “Stick To The Plan, Dan” days.

Look at the data, fight off the wanderlust (at least for now) and carry on.

Change is coming soon, I crave that change and Hope is just around the corner… but not today.

Work on payroll, add something to the book, blog…

Business Strategy with Analytics – Aligning a business strategy to drive an organization forward requires a robust analytics solution. Businesses who have good analytics tend to be much more profitable and efficient then ones that do not. DMAIPH has helped dozens of companies in both the U.S. and the Philippines with adding more data analysis in their business strategy. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you align your business strategy with analytics.

Sustaining Excellence

Still super happy over the Golden State Warriors going the NBA Finals the past two years. Winning a title, setting the records for wins… The way they did it, was a marvel to watch.

They lead their division from the beginning and never looked back. That take a special group to be consistent day in and day out.

They won with a first year head coach. That’s saying something that things were set up so well, that a new leader was able to step in and excel.

They beat the team with the best player in the world. Role players stepped up and made a difference. They wore LeBron out in a way that he never saw coming.

Now can they be a dynasty? Can they repeat this success or was it just a one-time thing? We will find out this year with the much hoped for Warriors-Cavs Round 3.

When you look across the San Francisco Bay, you see a team that is a true dynasty. The San Francisco Giants have one 3 World Series titles in 5 years. They made the playoffs again last year and are always in the hunt.

11421572_751531328286130_17872014_n

Besides having many of the same characteristics of the Warriors, the Giants have been able to take things to the next level.

Like the Warriors, they have a lot of home grown talent. That’s a proven way to go in any medium.

The Giants also have true starts who are not as well-known as the stars on the team they have beaten. They are hard workers who give it their all time and again.

There are a lot of lesson business leaders can learn from watching the way these team succeed… perhaps a future blog post on that.

But for now, as a huge fan of both teams… as I celebrate once again… I can only hope that the Warriors can sustain excellence like the Giants have.

It’s a great time to be a sports fan in the Bay Area. Truly a home of excellence!

How do you measure excellence in your business?

Do you have a way to know what your “win-loss” record is?

Do you know where you stack up against the competition?

If you don’t, then you need analytics. The Warriors and the Giants have two of the biggest analytics teams in professional sports. They invest and it pays off.

How about you?

We can show you how to set up your analytics which will translate to a level of excellence you have never know before.

DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

PATIENCE AND FAITH ARE OUR BEST FRIENDS

I wish i could remember where i found this, but it definitely speaks to me so I wanted to share it again.

“No one can determine the final destination of our life’s journey. Therefore, the next best thing to do is to keep our cool and have faith in ourselves. Whenever I feel I am detouring from my destiny, I try to remind myself that my journey is my path. It’s a journey full of peaks and valleys, sunshine, and rain. This faith allows me to explore unchartered territory with confidence. I am at ease to fail forward. Because even when we fail, we do not lose it all—we can learn valuable lessons, and build the foundation for our next chapter.”

Keeping a can-do attitude helps us to never give up on ourselves. It allows us to recharge, reinvest, and reinvent ourselves by melting down our fear.

And that’s how I will start 2017!

jobspicture2Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

 

em·pa·thy > the ability to understand and share the feelings of another

From Our Recent Customer Care Empathy Training for the DMAIPH team

em·pa·thy > the ability to understand and share the feelings of another.

Per Webster’s… Empathy is

…the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.

Per Wikpedia…

Empathy is the capacity to understand what another person is experiencing from within the other person’s frame of reference, i.e., the capacity to place oneself in another’s shoes.

So any way you slice it, empathy is about feeling the pain of another in a way that helps ease some of that pain.

Empathy training is sorely lacking across the call center industry as this kind of soft skills training is taught like a technical skill. You can’t just lecture of empathy. You have to role play and write open ended scripts and practice it until its second nature.

If DMAI is to succeed, we need to have better the average empathy training. If we want to be a great company then we need to have best in class empathy training to make sure we are there for our customers.

Picture1

Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

The Tension of Now > Do More Now, Do More Later

http://sethgodin.typepad.com/seths_blog/2015/06/the-tension-of-now.html

Sharing Seth’s latest blog…

The tension of now

Later is the easiest way to relieve the tension that accompanies now.

But later rarely leads to the action we seek and the change we need.

When you encounter the tension of now, caused by the urgency of action, veer toward more tension, not less now.

This is one of those things we know logically, but people are generally illogical so they go against it.

Most people will delay dealing with problems, hoping the problems will iust go away… which rarely happens.

They then end up spending extra time on energy on the bigger problem and have no time for dealing with new problems.

The wise man deals with problems now and frees himself up to handle new problems tomorrow.

Common sense can he in such short supply because of the general fear of tension.

1075177_10151826941667425_1417094118_n