Data-Driven Leaders

Came across this blog post recently

https://analyticsweek.com/content/the-10-commandments-for-data-driven-leaders/

I love the points made here. For the sake of brevity, data-driven leaders do these 10 things:

  1. Don’t try to do it all alone.
  2. Do what you say, actions need to follow words.
  3. Analytics leadership has to come from the top. The boss has to be a user of data.
  4. Data-Driven Leaders use analytics to make sure they have a feel for the culture of their business. They have the pulse of it at their fingertips.
  5. You need to surround yourself with people who speak data. It has to be ingrained in your leaders for your leadership to work.
  6. When your data brings business problems to light, then tackle them swiftly.
  7. Always look for new data geek recruits. Find apostles.
  8. Tell your story. If you are doing it right with analytics, then you need to let the world know about it. IMG_6912
  9. Constantly refresh your strategy with new data and new analysis. Dont make decisions on stale information.
  10. Always keep an eye on the long term. Balance your time and focus between tactical and strategic needs.

When you strive to do these things, you make those around you better. You will empower them to start doing the same thing and you will be well on your way to not just being a Data-Driven Leader, But running a Data-Driven Organization.

Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

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The Stuff of Legends

The 2016 San Francisco Giants beat the odds.

After having a horrible second half of the season, even the most die-hard Giants fans were on the edge of giving up.

But they persisted.

They didn’t give up.

The keep fighting until the last day of the season.

Then they made the playoffs.

And they beat the odds again and beat the New York Mets.

They got their shot and they made it.

Now they have even bigger odds facing them to beat the Chicago Cubs.

You can look at all the data you want, but sometimes it just comes down to things hard to measure.

Like heart.

Like persistence.

Like belief.

You need these things to make it.

I love data and use it all the time, but sometimes in life you just can’t explain how some can beat the odds.

Like the 2016 Giants.

This is the stuff of legends.

Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

The Cost of Ambition

Saw this on LinkedIn.

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It’s hard to put a price tag on it, but let’s put some data behind the Cost of Ambition anyway.

I worked a corporate 9 to 5 job for 15 years and I rarely just worked 40 hours a week. And for a significant % of the time I worked on things that didn’t always interest of challenge me.

Now I work 24/7 but it is very unstructured. And I am almost always working on things that are both interesting and challenging.

I no longer dread waking up. In fact I am generally full of energy right out of bed.

Before I couldn’t always take time off when I wanted to because it was someone else’s choice. Now It’s always my choice when to take time off.

More time to do what I want to do… cost benefit is a plus.

I have a combined 20,000+ connections on Linked, Facebook and Twitter. I have many, many friends. But I only spend significant time with a handful of them.

Big network, cost is a plus again.

I do indeed spend more time explaining myself then I used to. Being an analyst for Wells Fargo kind of speaks for itself. Being a entrepreneur who set up a business in the Philippines to empower people to use more data and analytics take a few more words to explain.

Often many more words. That’s a cost benefit as well. I can make more money because I can do more things.

As I evolve as a businessman and a professional analytics champion, I do spend more time alone.

The air is definitely thinner on top where the higher you go, the fewer you really relate too.

That might be perceived as a negative cost to many, but to me I’ll add it as plus too.

It takes a certain kind of person to do what I have done. I’ve been told I have moxie. That I am bold. I do not fear much and I enjoy jumping into the deep end of the pool.

As my acquaintances grow, so does my competition.

It is important to look for collaborators while at the same time get used to being burned by failed partnership.

There is definitely a negative cost financially, but I learned a lot of good lessons. So this cost is wash.

I do sometimes feel alone. But more often than not I’m too busy to notice.

Ambition does indeed have its costs. More of somethings, less of others.

But when I add up what my choices have cost me, they pale in comparison to what my choices have brought me.

Success, satisfaction and knowing that if I die tomorrow, I truly did make the world a better place.

And that is priceless.

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business. 

“If It Ain’t Broke, Don’t Fix It”… Not In My House!

Often I here people say, “if it ain’t broke, don’t fix it.”

The saying is thought to have originated by an American politician, referencing a way to control government spending. Wait until something breaks before spending time and money on something. Don’t waste resources on things that don’t need maintenance or improvement.

I think about that, then I think about my own up bringing. I come from a family of men who are handy with tools. They are builders and tinkers and always using time to maintain and upgrade to prevent things from breaking.

The lesson of taking leaves out of the gutter to prevent a heavy rain from bringing the overstuffed gutter down.

The lesson of taking the time to check your time pressure and replace your break pads before having to go out driving during a storm.

I could make a list 100 pages long of lessons from my Dad and my Grandfather about why its better to fix things before they break.

When I think about this saying and the lessons I learned as a child, I notice I apply them to my business.

I am always tinkering and trying to proactively fix things before they break.

If you look at what separates good leaders from bad, successful businesses from failures…. they fix things before they break.

Waiting for something to break in the end usually costs more time and money in the end.

But, that’s not human nature.

Most people, go with the if it ain’t broke model.

And to that I say, not in my house. Not in the house I built based on the lessons learned from my heroes… my Dad and my Grandfather.

And by the way… the politician who is the one most responsible for this saying… he ended up ruined by a banking scandal and resigned after only a year into office.

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Reinforcing Positive Behavior By Influencing Team Members

When you work with DMAIPH, you will be working with people who care because they constantly study, learn and evolve. No one wants to be stuck in a place where every day is the same and you never get a sense of what you are part of.

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Here’s one reason why Going DMAIPH is different!

https://en.wikipedia.org/?title=B._F._Skinner#Behaviorism

Been thinking a lot about how to motivate people. Sometimes I think we might have it all wrong.

We get so busy doing things that we forget to say thanks and we avoid saying you can do better.

Per Wikipedia, “Reinforcement, a key concept of behaviorism, is the primary process that shapes and controls behavior, and occurs in two ways, “positive” and “negative”.

Both types of reinforcement strengthen behavior, or increase the probability of a behavior reoccurring; the difference is in whether the reinforcing event is something applied (positive reinforcement) or something removed or avoided (negative reinforcement). Punishment is the application of an aversive stimulus/event (positive punishment or punishment by contingent stimulation) or the removal of a desirable stimulus (negative punishment or punishment by contingent withdrawal).

So I know that is nosebleed inducing for some of you, so let’s break it down.

Say we have a challenge in our business with attendance. So we can try to find ways to reinforce good behavior using positives like perfect attendance rewards or offering additional incentives to come to work like food and allowances. But we also have to find ways to limit the negative behavior through coaching, warnings and potentially termination.

If you dont have a clearly defined model of rewarding both positive and negative behavior then team members will get lost and generally gravitate towards negative behavior. Having a clear and consistent attendance policy that is upheld from top to the bottom in an organization will give you that balance of behavior.

DMAIPH specializes in helping businesses in both the U.S. and the Philippines optimize processes and procedures including how to positively influence team member behavior.

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Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Dan… Stick To The Plan

Having one of those days we all have once in awhile… where you invested so much time and energy into a plan, but you feel a need to change the plan.

For some it is comes with not playing well by rules. The more rules the less freedom and the less sense of  having control.

For others it may be the plan not longer fits where their life has evolved.

And then there are some who just like changing things. Mixing them up so they don’t stagnate and get bored.

Me, I’m all three.

I often hear the term serial entrepreneur… people who start things up and when the business reaches a certain point of maturity, they move on.

Never thought that one fit me too well. Im not really the cut bait and move on, I just like adding new things to what I am already doing.

I also think a lot about my super high expectations… since it is so hard to keep up with me, just about everyone tires and slows down eventually. Its impossible to expect the average person to stick to my plan, which makes it hard for me to stick to it.

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However, at this point I have built something special. The company still needs a lot of work. The business plan needs to evolve faster than it has. We need to patch some holes in the boat. But overall, DMAIPH is in a pretty good spot.

So this is one of those “Stick To The Plan, Dan” days.

Look at the data, fight off the wanderlust (at least for now) and carry on.

Change is coming soon, I crave that change and Hope is just around the corner… but not today.

Work on payroll, add something to the book, blog…

Business Strategy with Analytics – Aligning a business strategy to drive an organization forward requires a robust analytics solution. Businesses who have good analytics tend to be much more profitable and efficient then ones that do not. DMAIPH has helped dozens of companies in both the U.S. and the Philippines with adding more data analysis in their business strategy. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you align your business strategy with analytics.

Sustaining Excellence

Still super happy over the Golden State Warriors going the NBA Finals the past two years. Winning a title, setting the records for wins… The way they did it, was a marvel to watch.

They lead their division from the beginning and never looked back. That take a special group to be consistent day in and day out.

They won with a first year head coach. That’s saying something that things were set up so well, that a new leader was able to step in and excel.

They beat the team with the best player in the world. Role players stepped up and made a difference. They wore LeBron out in a way that he never saw coming.

Now can they be a dynasty? Can they repeat this success or was it just a one-time thing? We will find out this year with the much hoped for Warriors-Cavs Round 3.

When you look across the San Francisco Bay, you see a team that is a true dynasty. The San Francisco Giants have one 3 World Series titles in 5 years. They made the playoffs again last year and are always in the hunt.

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Besides having many of the same characteristics of the Warriors, the Giants have been able to take things to the next level.

Like the Warriors, they have a lot of home grown talent. That’s a proven way to go in any medium.

The Giants also have true starts who are not as well-known as the stars on the team they have beaten. They are hard workers who give it their all time and again.

There are a lot of lesson business leaders can learn from watching the way these team succeed… perhaps a future blog post on that.

But for now, as a huge fan of both teams… as I celebrate once again… I can only hope that the Warriors can sustain excellence like the Giants have.

It’s a great time to be a sports fan in the Bay Area. Truly a home of excellence!

How do you measure excellence in your business?

Do you have a way to know what your “win-loss” record is?

Do you know where you stack up against the competition?

If you don’t, then you need analytics. The Warriors and the Giants have two of the biggest analytics teams in professional sports. They invest and it pays off.

How about you?

We can show you how to set up your analytics which will translate to a level of excellence you have never know before.

DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Building An Employee Engagement Road Map

My good friend and BPO colleague, Martin Conboy’s most recent blog is pretty awesome and well timed for my leadership meeting on Monday.

http://theoutsourcing-guide.com/strong-employee-engagement-exceptional-customer-experience/

Here are a few of his key points:

“Employee engagement is a workplace methodology designed to ensure that employees are committed to their organization’s goals and values, inspired to contribute to organizational success, and are able at the same time to enhance their own sense of well being.”

When I think about all the places I have worked over the years from scooping ice cream, filing library books, teaching, customer service, business analytics to setting up call centers, I often reflect on the cultural lessons I gained from those experiences.

As Martin says, engagement is a direct result of the methods  used to drive a business… its how people are bossed, managed and/or lead. That impacts how people feel about and treat each other. Most people generally look at their job as just a job, but they look at their co workers as friends or even family.

When companies are able to get people to think of their job with the same level of interest they think of their co-workers, then you have an indicator of engaged employees, That is far from the only one, but its an easy to see indicator.  They go to lunch together, but do they work together to solve problems for the customer?

“Creating exceptional customer experiences and engagement requires understanding and mapping the customer’s journey. Likewise employee engagement is dependent on creating exceptional experiences based on understanding and mapping the employee’s journey.”

Mapping the journey… from pre-hire, to job offer, to onboardinng, to training, to production, to coaching, to mentoring, to career development. Is it all mapped out? If not its hard to have good employee engagement. Are there leaders within the organization that help others read the map? If not then most employees are going to get lost. The journey will not likely be a success without the map and people who know how to both read the map and teach others how to read it.

Thanks Martin for the inspiration.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

A Few More Thoughts On Leadership

Most of my blog posts the past few weeks have been focused on leadership.

As my company grew from 6 to almost 100 in just 18 months we were forced to make a lot of quick decisions that have not always turned out to be the best long term solutions. So now I reflect on those lessons. How to move away from making snap judgments based and move more into data-driven decision making. That’s always been the goal.

Here are so of my favorite quotes on leadership and how I plan to wrap them into my leadership meeting next week.

Jack Welch said that, “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” I firmly believe this and have tried hard to instill this sense of purpose in my leaders. However, we have a lot more work to do before we have an organization full of people looking out for the success of others before looking out for their own success first.

A big part of this is to constantly be pushing the organization to evolve and to never rest. Peter Drucker said that “Leadership is lifting a person’s vision to high sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations.” That’s my point exactly. We look at the data, analyze our performance and determine what to improve next.

From our recent survey, we know our team members crave feeling valued and being appreciated more than they depend on being paid well. We need to focus on this and build a recognition program that show value and share appreciation. Sam Walton once said, “Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.” For us to reach the next level of success as a company this sense of empowerment needs to permeate through the ranks.

I hate when I have to manage people because things aren’t being done they way I expect them to get done. Part of that comes from my own failures in instilling this lesson in others. “Leadership is the art of getting someone else to do something you want done because he wants to do it.”  from General Dwight Eisenhower. We do too much bossing and not enough uplifting others to dream the same dream we do.

And finally, from John Quincy Adams, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” To me that is the most important measurement for us to look at. Everything else comes next.

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Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Excellent Leaders Are Constantly Pursuing Excellence

https://www.linkedin.com/pulse/nature-authentic-leadership-ben-stewart

Here is an excellent conclusion to a blog post about the nature of authentic leadership…

‘Effective leadership can be an elusive goal with no clear path to direct success.  There are, however, many techniques and practices that are consistently utilized to reach this goal.  It begins with personal responsibility and leadership of oneself.  Before anyone has a chance at leading others,  he or she must take ownership of their thoughts, actions, and beliefs.

Possessing a keen insight into human behavior and thought is also critical.  This includes motivating, retaining, and resolving conflicts among the team.  It is unfortunate today that so many leaders become consumed with the ends that they forget the means.  While the bottom line is most often analyzed and how a leader is judged by superiors, it is the responsibility of the leader to ensure that the team respects its members and is passionate for pursuing excellence.  Neglecting this will bring discouragement and cause a serious threat to whatever goal is being pursued.

Leaders must always incorporate the human aspect into their decisions.  In its essence, leadership is about influence.  For a leader to maximize and improve whatever situation they encounter, requires going beyond spreadsheets and routines.  Taking a genuine interest for the team will include a common respect and appreciation for every individual.  Although this is a cumbersome and lengthy process, leadership will prove abundantly more effective.”

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The need for personal responsibility is most important when times are tough. If you are under pressure, its hard to lead others if your are not comfortable leading yourself.

Knowing how people think, and why they do what they do is a key point of success. Leaders who often try to spend time in their subordinates shoes are much more successful.

Pursing excellence needs to be a top motivator for any leader in DMAIPH. To be effective when it comes to working with me you need to understand the power of your influence and comprehend how it is perceived… so that you can get everyone else to follow along on that pursuit to excellence.

Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.