Sharing Some of My Favorite LinkedIn Groups about the Philippines

Here are some of my favorite LinkedIn Groups that relate to living in and running a business in the Philippines. I try to follow the discussions and actively post comments and new discussion several times a week. LinkedIn is an amazing tool to stay current on things important to you and your business.

Philippines Call Center Professionals – lots of good info about current trends and issues
http://www.linkedin.com/groups?home=&gid=2130497&trk=anet_ug_hm

EXPAT PHILIPPINES – a great place to network and learn how to deal with common challenges
http://www.linkedin.HR Philippines com/groups?home=&gid=1483687&trk=anet_ug_hm

HR Philippines – an excellent source for recruitment and HR trends and hot button topics
http://www.linkedin.com/groups?home=&gid=992347&trk=anet_ug_hm

Filipino Professionals for 1stWorldPhilippines.com Movement – The name Says it all!
http://www.linkedin.com/groups?home=&gid=21601&trk=anet_ug_hm

The Philippines Sourcing Council – A good combination of contributors
http://www.linkedin.com/groups?home=&gid=96615&trk=anet_ug_hm

Philippine Society for Learning and Performance – A great group of professional opinions
http://www.linkedin.com/groups?home=&gid=3897230&trk=anet_ug_hm

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13 Months in the Philippines – Lesson 3 – July 2012 – Growing the Business


Taguig City, Metro Manila, Philippines

So after two months of putting the pieces together, it was time to start aggressively growing the business. With an office in Fort Bonafacio, two hard working employees, some amazing trainees and a clear plan of attack we set out to train and place as many analysts as possible. Based on the trainings we had done in May and June, the Intro to Analytics class was rock solid. We were attracting more and more candidates for the class, we had some clients offering us ad-hoc analytics work and we places three analysts with our first key business partner. SO how did we get there?

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When I talk to people about business strategy, the first thing I ask is what kind of data are they using? How are the accessing it and how do they refresh and measure it? You need to know the competition, you need to know the demographics of your clients and your market and you have to have customer insight data. Here is who we got it.

Who trains people to be analysts? Not really anyone externally to their own company. To date, I still believe we were the first analytics training program in Manila. So we were competing with other training programs and hiring processes. So we went to job fairs and we published online. We tracked recruiting expenses and determined ROI. A couple of our trainees did some in-depth competitor analysis to know who was hiring analysts, what their duties where and how much they were getting paid.

We also got really good at understanding the best candidates for our program. IT and CompSci grads from the mid-tier college and universities. We started targeting them directly via LinkedIn and at job fairs. We put together a candidate database and started using Bullhorn’s free tool.

And we gather a lot of client satisfaction data. We surveyed our trainees using Survey Monkey, we asked them to write LinkedIn testimonials and we set up a Facebook group to network. We asked our clients for feedback and posted highlights on the web site, the Facebook page and the LinkedIn.

We were rocking and rolling! And than Mother Nature started being a problem.

Analytics Tool > Wikipedia > http://www.wikipedia.org

Analytics Concept > Demographic Profile > http://en.wikipedia.org/wiki/Demographic_profile

YouTube Resource > http://www.youtube.com/watch?v=0aHtHl-jcAs&feature=share&list=PL7EC252B253873D5D

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business. 

13 Months in the Philippines – Lesson One – Finding the Right People

Lesson 1 – May 2012 – Finding the Right People

Makati, Metro Manila, Philippines

I took a couple of trips to the Philippines in early 2012 to lay the ground work before committing 100% to moving there lock, stock and barrel. When I was there, one of the things I did was set up some interviews for my first BPO Elite employee.

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Now don’t get me wrong, I ended up with an amazing employee who would become one of my best friends. But the process itself had some serious flaws. Let me break them down. And even though I have extensive experience in recruitment and hiring, I made many of the same mistakes in the process that most managers make. They put it on themselves to do it all, they are the only ones in on the decision-making, and they don’t really look at the available data to help them.

When recruiting. I found out the true power of LinkedIn. I networked with a couple dozen candidates, and narrowed it down to six to interview based on e-mail conversations before I left the US. When I arrived, I set up phone screenings with the six and ended up then conducting two final interviews. Pretty standard stuff and thanks to LinkedIn, all the candidates where qualified to be my very first employee, a recruitment specialist. However, I did all this myself. And even though I have partners and an assistant back in the US, I took it on myself. That’s lesson #1, you cant always do everything yourself. It takes up a lot of time and it makes others think you don’t need or want your help. Next time I do this, I need to delegate and be more inclusive.

The next thing I did wrong was that I didn’t have one of my partners interview with me. I based my decisions on my gut. Now as an analyst, I am kicking myself about this, but as a first time business owner… its a very common mistake. There is tons of data that shows that candidates hired after interviews with more then one person as much as a 100% chance to stick around longer than those interviewed solely by one person.

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The final lesson that comes to mind is that I didn’t do a very good job of understanding the data available when it comes up to the recruitment industry in the Philippines. After being there a while and gathering data and insights, I over paid, I over promised and I over recruited. I hired two, at way more than the market price and I gave them pretty favorable terms. All things that more research would have uncovered.

So In the end it worked out, I got a great candidate who stuck with me thru thick and thin. I just wish I would have hired me the analysts to do the prep work for me the business owner. Hehe!

Analytics Tool > LinkedIn > http://www.linkedin.com

Analytics Concept > Marketing Analytics > http://en.wikipedia.org/wiki/Marketing_analytics#Data_and_analytics

YouTube Resource > http://www.youtube.com/watch?v=6jDjeNJrN14&feature=share&list=PL7EC252B253873D5D

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business.