Category: Analytics Leadership

The Cost of Ambition

Saw this on LinkedIn.

12072713_10153642898230960_3950187338533854727_n

It’s hard to put a price tag on it, but let’s put some data behind the Cost of Ambition anyway.

I worked a corporate 9 to 5 job for 15 years and I rarely just worked 40 hours a week. And for a significant % of the time I worked on things that didn’t always interest of challenge me.

Now I work 24/7 but it is very unstructured. And I am almost always working on things that are both interesting and challenging.

I no longer dread waking up. In fact I am generally full of energy right out of bed.

Before I couldn’t always take time off when I wanted to because it was someone else’s choice. Now It’s always my choice when to take time off.

More time to do what I want to do… cost benefit is a plus.

I have a combined 20,000+ connections on Linked, Facebook and Twitter. I have many, many friends. But I only spend significant time with a handful of them.

Big network, cost is a plus again.

I do indeed spend more time explaining myself then I used to. Being an analyst for Wells Fargo kind of speaks for itself. Being a entrepreneur who set up a business in the Philippines to empower people to use more data and analytics take a few more words to explain.

Often many more words. That’s a cost benefit as well. I can make more money because I can do more things.

As I evolve as a businessman and a professional analytics champion, I do spend more time alone.

The air is definitely thinner on top where the higher you go, the fewer you really relate too.

That might be perceived as a negative cost to many, but to me I’ll add it as plus too.

It takes a certain kind of person to do what I have done. I’ve been told I have moxie. That I am bold. I do not fear much and I enjoy jumping into the deep end of the pool.

As my acquaintances grow, so does my competition.

It is important to look for collaborators while at the same time get used to being burned by failed partnership.

There is definitely a negative cost financially, but I learned a lot of good lessons. So this cost is wash.

I do sometimes feel alone. But more often than not I’m too busy to notice.

Ambition does indeed have its costs. More of somethings, less of others.

But when I add up what my choices have cost me, they pale in comparison to what my choices have brought me.

Success, satisfaction and knowing that if I die tomorrow, I truly did make the world a better place.

And that is priceless.

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business. 

Promote Your Own Data Geeks

In analytics, there has been a huge boom lately in trying to find data scientists, who like a superhero, can do everything well and swoop in and take a company’s analytics to a whole new level. They are called unicorns as in creatures that really don’t exist.

One thing that has always amazed me about the culture of so many businesses is the belief that bringing in someone from the outside when there are good people on the inside.

Occasionally I come across the argument that its better to build a data science team from within as opposed to looking for a data scientist who can code, analyze, build models, understand higher math, communicate with non-technical leaders and understand the business.

In many cases the sum of the parts can give you a great solution that in the long run is better for the business then finding someone who is all the parts in one.

To do that, you need to understand your people and what they can do. You have to then understand what skills they need to add to be awesome at analytics. Generally, it’s just a matter of training and empowerment to push the envelope.

I look for people who have these 3 qualities before assessing technical skill and job fit.

First I assess their work ethic based on job experience, educational achievement and reasons behind their transitions in life. Note that internal hires already have a track record to assess work ethic.

Second I assess their curiosity based on assessment responses and problem solving during the interview process. Again, people who have been with you most likely have routinely demonstrated the curiosity.

Third I ask them to analyze something. Looking for how they approach data, how they analyze it and how they report it. Again, compare what data you have on hand versus the data of what might or not be valid.

After that, just about anything can be added via training, mentoring, coaching and self-empowerment.

It’s a lot easier for me to work with a known quality and build them up then it is to take in someone who is largely unknown and roll the dice that things will work out.

But don’t take my opinion. Look at your data.

jobspicture2

What % of new hires succeed. What % of promotion succeed? I’ll be shocked if you find that new hires add more value to your organization then veterans who are rewarded with new challenges.

So before you go out in the hyper competitive job market for a data geek, make sure you don’t have some people already on your payroll who can rise up and do the job.

If you need help assessing the inner data geek of your current staff, let me know. I can help you come up with roadmaps towards data geekdom that you can use to build a kick ass analytics team better than just about any data scientist aka unicorn you hire off the street.

Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

Why I Know I Can Help

All my life I have enjoyed helping people.

I tutored a lot throughout my education.

In college I set out to be a teacher. To not just help, but to educate.

Being in a classroom was not enough, as I learned the whole world can be a classroom.

As my skills in analytics increased, my ability to help more people make data-driven decisions increased as well.

Now I am at a point where I know a lot about a lot.

Now I have gotten pretty good at sharing what I know in ways that empowers and inspires others.

I have been doing this for several years now.

Talking about analytics, blogging about data-driven decision-making and writing books about how to use analytics.

This is why I know I can help you too.

Everyone needs help finding the right data.

Everyone can use new perspectives on how to conduct analysis.

Everyone benefits from sharing data and analysis to drive a strategy forward or to solve problems.

14285276_10154554275492425_804549674_oBig or small. Old or new. No matter what industry. All companies need to unlock the insights in their data to be successful.

Some do it a lot better than others. A few may actually be so good at what they do that it may seem they don’t need help. But odds are you are not one of them.

Data is everywhere. We all do some sort of analytics. But we never have enough.

Being an analytics champion, striving to help people be better at what they do is what I am all about.

That is why I know I can help you.

Small Business Analytics – The field of small business analytics is just starting to blossom as companies are looking for more data-driven decision-making to prosper in the age of Big Data. DMAIPH is at the fore front of providing analytics training, consulting and outsourcing options to small businesses. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation on how to get more analytics in your small business.

 

My Passion for Analytics > Why I Do What I Do

With each morning, I wake up and feel a renewed sense of purpose.

A new day, another chance to use my brain to solve problems.

Some days it a project for a client, some days it’s a new batch of people waiting to be empowered to do more analytics, and some days it’s a more personal use of analytics to solve life challenges.

We are all in our own ways, analytical. We all use data in our decision-making, even if many don’t really see it. There is so much data in our lives that everyone practices analytics.

But what set’s me and people like me apart is that we are passionate about using data in our analysis. We are constantly looking for new data sources, to validate existing data and find ways to integrate it into what we do.

People like me often end up being analysts by profession. It is a good use of our innate curiosity and belief that just about any question can be answered if you have the right data.

A lot of analysts do seem to be more intelligent and probably more nerdy then many people. That goes with being reflective, taking educated guesses and not being overly emotional when it comes to decisions.

Finding people like me is something I constantly do. Talking about our data and sharing are analysis and partnering with each other to solve problems.

When you have a group of friends like this, you do great things in life. When you have a team of workers like this, you have a data-driven business.

So I talk about my story a lot. How I got to be a great analyst. How I have enjoyed a satisfying career and been successful in business. There are a lot of people who have similar dreams and similar abilities.

They just need to be empowered. To have the curiosity unleased. To be surrounded by people in both life and work that push them to use their analytics talent to do bigger and better things.

When you have the right data, being analyzed by great people, you end up with amazing results.

14232472_10154551345857425_8165709150773510742_n

That is why I love what I do.

That is how I wake up every day with a sense of passion about my ability to make a difference in the world.

If you follow my blog, read my book or are connected with me on social media, then you are probably wondering how to find a conduit for your passion for data and analysis too.

And that means there is a reason to get up tomorrow morning and do it all over again.

 

Writing About Analytics

Writing about analytics is a great way for me to both share my passion and empower people to use more analytics.

It is amazing to me that it is mostly just the big companies investing in data-driven decision-making. The perceived difficulty and cost scare away a lot of small businesses. Nothing could be further from the truth. There are so many cheap or even free analytics applications and software packages out there.

I love to write about the various technologies available to people new to using analytics. I can take some pretty complicated stuff and make it seem much more palatable.

It is also common for older, more established companies that are run in a rather old school way feel that analytics is just too complicated and is probably just a fad that will pass. But harnessing big data (and small data) in and around the business can make the world a easier place to do business in.

I really enjoy sharing some simple techniques and methodologies that even the most old school business owners and leaders can understand. Sometimes they need to see it in a book to really get their heads around it.

Not having people in positions of influence who get analytics is a big problem for a lot of companies. As is not having the right level to talent needed to assure a successful use of analytics. The talent part of analytics is often the hardest part.

So I focus much of my energy on empowering students and young professionals to embrace the various analytics technologies and techniques out there to learn. The need for analytics talent continues to boom. So that is what I write about most.

Being an author, a blogger, a public speaker and a subject matter expert on analytics is simply what I was born to do.

So I keep writing. Everyday I write and blog and speak and share about taking data, analyzing it and presenting it in a way to can positively impact decision-making.

 

 

Analytics Resource Speaker at Your Service

Analytics is my passion. I live to have conversations about using data to drive decision-making.

I share my passion through a variety of communication channels including my new book, Putting Your Data to Work, my blog (www.dmaiph.com), corporate trainings, and various public speaking engagements at conferences, seminars and schools.

Given what I have learned about your program so far, I am confident I can produce a high quality online training for your audience. If we are to target development professional, I can speak about how to enhance data gathering, improve data analysis and deliver impactful reports.

If we want to go broader, I can focus on a more general overview of how to infuse more analytics and data-driven decision-making into just about any organization.

The beauty of what I do is that just about everyone needs guidance in trying to get a handle on their data and use it to tell better stories. It is not hard to tailor a talk that give the audience exactly what they need when it comes to understanding and using analytics. I can  adjust my presentation based on the tech skills and data geekiness of the audience as needed.

If you are in a situation where you need a subject matter expert on analytics to help your audience to get excited about analytics, I am your man.

Let Your Data Tell You When It’s Time To Say Goodbye – Habitual Tardiness

Came across this blog post the other day and it inspired me to write about how use analytics to know when to let go of troublesome employees.

The first type I’ll blog about is ones who are habitually tardy.

“Handling employees who are constantly tardy for work is one of the difficulties of being a manager — no matter the industry. Simply firing them isn’t always the best policy when you consider the effort spent trying to hire their replacement. On the other hand, if your organization thrives on teamwork, having one team member not pulling their weight is bad for office morale.” Wise words form the blog I read.

The best way to deal with tardy employees is to look at the various data points that are generated by their behavior.  This allows you to be unbiased in your decision-making when it’s time to say goodbye. The 5 data points I suggest you focus on are:

  1. Total Down Time. What % of their shift did they miss plus what time it takes for them to get ready to work (logging in, opening systems, etc.) plus any time out of production you use to counsel them. Take this number and compare it to someone who comes in early, is ready to go when the clock starts and you never have to pull out of production to give warnings too. You will see a surprising difference of how much less time habitually late employees are contributing for the same pay
  2. Distance To Work. Look at how far they have to travel every day to get to the office. I am betting its further than most. There is generally a strong correlation between schedule adherence and distance to work. Not always, but a high % of the time.
  3. Difficulty of Commute. Look at the commute they have every day. How much time do they spend in traffic? Do they have to switch transportation modes? Is their route full of unpredictable impediments? It’s likely that challenges in their commute also have something to do with their consistent tardiness.
  4. Quality Scores. Again, as a general rule, employees who have trouble getting to work on time also have lower than average quality scores.
  5. Primary Production Metrics. Likewise, you generally see lower production metrics from employees who don’t start their shift ready to go.

“When simply walking by their desk to acknowledge a late arrival doesn’t stop the issue, it is probably time for a one-on-one meeting with a frank discussion.” Use this one-on-one time to review these metrics. Share with the employee some insights into why they might be late so often as well as how it effects the business.

It’s my experience that when you show them the data, it generally has a much more profound impact then just talking about things in a general sense. The power of your total down time is the highest on the team. You have the longest and most challenging commute. Your QA scores and production metrics are in the bottom 25% of the entire team. All of these can either be more motivating to the employee or they can provide a good reality check.

Time-to-say-goodbye-300x225

“Being proactive as a manager while showing you understand and even relate to their personal situation might enhance that employee’s performance over the long haul. It is vital you take the steps to get to the bottom of the issue before contemplating further discipline.” Using these data points in your verbal, written and final warnings add much more weight to your counseling. And when/if they finally hit the 3rd strike, you have a lot more data-based rationale behind your final decision. See the original article here:

How long until You Give Up on an Employee Who Keeps Showing Up Late?

If you need help in coming up with a way to build more analytics in your schedule adherence and discipline process, just let me know. I am happy to help.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes.  Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

Looking for Unicorns – One Reason It Is So Hard To Find Good Analytics Talent

When I look at job requirements for analytics jobs I generally find myself thinking, is this person recruiting from the same talent pool the rest of us are? Or do they really believe that the narrowly focused and hyper specific skill set they are looking for don’t really exist.

Often I am asked by HR and Recruitment professionals here in the Philippines to help them figure out how to bring more analytics into their talent acquisition process. Before going to deep, I generally review job requirements to see how realistic the requirements are.

You would be surprised how often the people doing the hiring have no idea how hard it will be to find candidates, let alone if they even exist.

For example, a Data Analysts with an advanced degree in analytics, 5+ years related experience, with knowledge in a wide range of specific coding languages (SQL and R) and business intelligence applications (Tableau and IBM Cognos), and who also know how to perform advanced predictive modeling. And willing to work in an office (Eastwood in QC), that is hard to get to during commute hours for a total compensation package that is way below market rates (45,000 PHP).

That’s a real posting I just pulled off jobstreet.com

Good Luck with that.

05_a_q_winhoffer

Seriously, recruiters are often tasked to find analytics professionals that in reality are few and far between. There are no degree programs in analytics. You need to know what related course work will potentially make a good analyst like statistics or computer science. This broadens your talent pool when you know what schools have been producing graduates who have the foundation of analytics when they leave school.

Work experience is a tough one to gauge based on titles. I have seen far more “analysts” who are just doing basic reporting then I have true analysts with the ability to discover patterns in business data and turn them into actionable insights. You need to dig deeper to find out what data they were working with, what tools they used to analyze it and how they presented it to decision-makers.

Knowing certain coding languages is a plus, but given few businesses have the exact same data structures, it will take as much adaptability as experience to be successful in your job. Same with BI tools, just because you know how to refresh and share a business dashboard in Tableau doesn’t mean you know how to build a new one from scratch. Having experience is important as it lessens ramp up time. But don’t be fooled that it gaurantees success.

Analysts are in super high demand right now. Getting them to work like a traditional office worker lessens their ability to optimize your business. They need space to be curious, autonomy to discover and flexibility to put energy into projects that make a significant difference. 9 to 5 office hours, chained to a desk, following all the controls in place for a traditional office staff member is a waste of a beautiful mind.

And when it comes to pay. Six figures is not as farfetched as it might sound.  If you are able to do a real cost analysis of what the analyst will save the company and/or new revenue they can help generate, they really are priceless.

SO before posting that job requirement, do a little analytic yourself to make sure you are not hunting for a unicorn.

Let me know if you need helping recruiting analytics talent. I can help you attract their attention and assure they will be successful once you get them.

General Analytics – Analytics is the application of using data and analysis to discover patterns in data. DMAIPH specializes in empowering and enabling leaders, managers, professionals and students with a mastery of analytics fundamentals.

To this end we have parterned with Ariva Events Management/Ariva Academy to offer a wide range of analytics themed trainings across the Philippines. Our next learning event will be on March 31 in Ortigas. It is called Data-Driven Decision-Making for Owners, Managers and Leaders. Click here to find out more >>>

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you acquire the analytics mastery you and your organization need to be successful in today’s data-driven global marketplace.

 

The Four Corners of Me – Provincial Edition

As I sit here looking out my window at the beautiful city Cagayaon de Oro, I am taking stock of what it means to be me.

CDO

It not even a beautiful picture as much as it is the fact that its not full of stuff.

When I am in Manila I try and balance what I call the Four Corners of Me, which are looking for new business opportunities, leading my current business ventures, creating analytics content and sharing my analytics expertise. At times it can be a lot to balance with the challenges that come with doing business in one of the most chaotic megalopolises on the planet.

At the intersection of the four corners are my mind, body, health and spirit. When those 4 corners effortlessly intersect, then then I can manage the four corners of my professional life. Given how the negative forces of Metro Manila like poverty, pollution, congestion, and corruption can sometimes sap my 4 inner corners, it can end up leaving my four outer corners out of whack.

Which makes this trip to CDO so well timed.

The conventional wisdom is that to set up a successful business in the Philippines you need to be in Manila. That’s where most of the players are, where the government is centralized and where most of the perceived best things are located. However, when you get out to the provinces, pretty much anywhere you will find expats who have bucked that trend and set up their own little business empires far away from the capital.

I have long thought I’d much more likely enjoy life if most of my time was spent in a provincial city close to the beach. I thought that in Iloilo, and in Bacolod. Now I can add CDO to that list of places I see myself in for a big part of the rest of my life. Business development can be done anywhere if you have your inner four corners lined up.

Managing my current businesses sure seems easier when my condo is two blocks from my office. But given I spent so much of my time outside Ortigas, and since I have a good management team in place, running things from the Visayans or Mindanao is not as farfetched as it used to be. We dabbled with having a team in Cebu and it worked well. So this is any easy one.

One of the beauties to what I do with most of my time, writing and blogging about analytics can be done from anywhere. Access to virtual resources and discussions about analytics in limitless. When I first set up shop in the Philippines in 2012, access to in person conversations about analytics pretty much required being in Manila. But not so much anymore. Having worked with schools in several provinces, the demand for good analytics contact is driving people to be much more open minded to where they find their solutions.

And finally, the training aspect. In many ways, the schools and businesses outside Metro Manila are more hungry for subject matter experts. The pressure to not only keep up, but show up things in the capital is quickening.

So, the dream of where the four corners of me is based in a province and not Manila is once again at the forefront. Thanks to the view outside my window for the inspiration to bring the dream back.

Flying at 30,000 Feet

I have spent a fair amount of time over the past 5 years travelling at 30,000 feet. The best part about my travels is the opportunity to experience cool things.

Since I first started laying the foundation for setting up a business in the Philippines, I have flown from San Francisco to Manila and back about 30 times. I am closing in on half a million miles with Philippine Airlines and have become quite comfortable taking the 11 to 13 hour flight. Flying never gets old for me. The excitement of takeoff and landing takes my back to my childhood every time. Flying a lot is cool.

With the explosive growth in Business Process Outsourcing industry over the past decade, I imagine there are quite a few businesspeople who have flown more often than me. Occasionally I bump into another call center owner or outsourcing professional and have had some memorable conversations about the state of the industry. Make me think I need to do more networking to meet more cool people.

45.png

I also use my travel time to read and write a lot. I make a point of every eastbound flight to pick up a business book, read it and then use my findings in future blogs or training presentations.  Of all the things I do, standing in front of a room of people to talk about analytics is my favorite. I meet a lot of people who are looking for help into how to get more analytics in their business. It is way cool to be able to turn them on to a new idea or approach to achieve that.

On pretty much every westbound flight I write a blog post while at the airport waiting for my flight. I like to reflect on my most recent time spent and share something that seemed inspirational at the time.

Flying to the Philippines always fills with me with anticipation of new adventures and as of now unseen opportunities ahead. My adopted home is such an amazing country, with off the charts promise as history propels the county forward.

Flying back to the U.S. always fills me with pride as I look forward to being back in the land of the free and the home of the brave.

When I fly at 30,000 feet across the Pacific I take the time to reflect on just who I am and why I have such a blessed life. I look forward to the next 30 trips with as much excitement as I did my first trip.

This just never gets old.

And that is super cool.