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Tag: Analytics in the Philippines
The Analytics Moonshot of Upskill Training 500K Filipinos… So how is it all connected?
There are undoubtedly many ways to approach a task of this magnitude, but for me it starts with creating more experts.
One of the biggest challenges facing Data Science and Analytics in the Philippines right now is a lack of subject matter experts.
Those who have the background, the experience and the skills to be a senior analyst or data scientist are in short supply.
Over the past years the demand for top DSA has boomed laying bare an unescapable reality, there just aren’t enough of us to go around.
The proliferation of data themed trainings, coupled with the recent launch of several academic efforts to mint experts show us that there are those thinking about how to address the supply problem.
However, my worry is that these efforts are simply too small in scope to significantly alter the trajectory we are currently on.
Even on my own, as a top expert and training resource, I can only directly impact a couple of thousand Filipinos a year.
If my analysis of the current DSA Ecosystem plays out, we, and by we, I mean ALL parties involved in training DSA experts, we will still be far short of the 500,000 DSA job opportunities the Philippines will see by 2022.
To turn things around we need to not just focus on creating DSA experts, but creating DSA experts who can create more DSA experts.
It starts with training trainers who can train DSA topics.
It continues as we influence our leaders, our policy makers and our educators to address the need for experts via the education system.
At the same time we embrace non-traditional ways of learning and we enable self-educated experts.
All the while we train, train, train. Upskill train entry level workers for new careers, train managers to manage using data and build teams who know data, and train executives how to lead their organizations into the digital age.
And our efforts build as we unify the ecosystem to get key players to align into a framework that supports each other.
With that, we then move these efforts nationwide.
Now we are talking. This concentrated effort might just get us to 500,000 Filipino DSA experts, which can mitigate the risk to the BPOs, make us competitive across the Asia-Pacific region and succeed in the digital transformation of an entire country.
And that’s why I call it our Moonshot.
Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders.
Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.
HR Analytics in the Era of Digital Transformation: Thinking Through the Box
Later today I will be speaking to a group of HR Managers and Leaders from the BPO Industry. The gist of my talk will be about the disruption we are all feeling from big data and technology in our businesses.
We can all agree that attracting and retaining top talent has never been harder than it is right now. Years of sustained growth coupled with a progression up the outsourcing value chain have made the integration of analytics into our HR organizations paramount to continued success.
The future looks even more challenging. The way we used to manage talent just don’t work anymore.
New technologies like social networks, applicant tracking systems, business dashboards and business intelligence applications are fundamentally changing the entire talent management process from sourcing to placement to retirement.
These new technologies are enabling HR Managers with vast amounts of big data and providing truly actionable insights which allows a deeper understand of what’s working and what’s not working when it comes to our talent strategy.
Disruption is now the new normal. Cutting edge HR Managers utilize data-driven techniques like; capability analytics, competency acquisition analytics, capacity analytics, employee churn analytics, corporate culture analytics, recruitment channel analytics, leadership analytics and employee performance analytics.
I often say that managing the talent pipeline in the Philippines right now is one of the hardest jobs of the planet.
In fact, the pressure to deliver results has never been greater as HR managers are increasingly required to demonstrate the return on investment their efforts are contributing to the company’s bottom line.
HR Managers that get this, use analytics to not just succeed in these disruptive times, they thrive. They have figured out how to blend the science that is big data analytics with the art of taking care of people. For the BPO industry to continue enjoying prosperity, HR Managers need to become HR Analytics Managers.
HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.
DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.
Has the Philippines BPO Industry Lost It’s Edge?
Just read Tholons latest paper on Digital Disruption: http://www.tholons.com/pdf/TSGI%20Report%202017.pdf
As if things aren’t gonna be hard enough, the BPO industry here in the Philippines is not evolving fast enough. The tidal wave of digital disruption is not something we are adequately prepared for.
Although we are #3 overall when it comes to countries in a position to continue to benefit from globalization, being one of the top countries is by no means assured.
For the past decade its mainly been a battle between India and the Philippines, but China has crashed the party and a lot of Latin American countries are in hot pursuit.
If you are one who thinks the BPO industry here is gonna continue to see 20% year over year growth, then this slide should give you pause.
Why? Because although blessed with some amazing advantages for customer service, we aren’t currently optimizing our focus on digital transformation.
When you look at the next image, you see both Manila and Cebu have lost ground in the battle of global cities in the past year as well.
Manila was #2, now its #4. Now is not the time to be complacent. We need to invest heavily in upskilling our BPO workforce to offer higher value chain services. We need to champion for strong DSA programs in the schools. And we need to make sure decision-makers are armed with the data they need to keep the Philippines on the cutting edge of globalization.
Thats why we have the AAP.PH and why we have launched Augment BPO.
Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership. #AAP.PHMoonshot
The Augment BPO Data Science and Analytics Advocacy Project (Augment BPO) is empowering BPO Companies, Executives, and Workers in the Philippines to prepare for and address the clear and present danger posed by Artificial Intelligence Chatbots (AI Chatbots) to BPO revenue growth and jobs through Data Science and Analytics strategy planning, awareness building and upskill training. #AugmentBPO
The Scope of the Challenge of our Analytics Moonshot
Sometimes I think it helps to having had a project management experience before I dove into analytics full time. There are a lot of project management methodologies that come in handy when sizing an analytics project. Like coming up with data for a BRD.
A Business Requirements Document (BRD) includes explicit specifications of how data should be used to solve a business problem and how much it should cost depending on what it is expected to achieve.
The main goal is to deliver actionable insights by taking into consideration the data, the time allocated and the needs of the end user/audience.
The BRD must be universally agreed upon by all stakeholders involved.
The author of the BRD must understand the business processes and the key objectives of the project to ensure proper implementation.
The most important element of a BRD is the scope of the project, which includes any restrictions and constraints that need to be considered during the development process.
- What is the problem that the organization needs to solve?
- What are the restrictions that need to be considered?
- Is the time and money invested in solving the problem worthwhile?
So for our analytics moonshot of upskill training half a million Filipinos in the next five years, we need to start with a project management approach. So here are some considerations for our BRD:
- The organization (AAP.PH) and its growing legion of partners needs to facilitate the large scale training of 100,000’s of Filipinos with Data Science and Analytics (DSA) skills in the very near future. If we succeed, the economic growth of the Philippines will have a much higher chance of continued to success in a world besieged by changes from new technologies. If we fail, then I see the change of continued economic growth and prosperity being much harder of achieve here in my adopted home. So we start our scope with the audacious goal: upskill train 500,000 Filipinos to be DSA enabled professionals by the year 2022.
- There are many restrictions that we need to consider. Not enough experts able and willing to conduct the trainings. Not enough schools able to educate students in DSA skills. Not enough teachers with DSA knowledge. Lack of awareness among decision-makers in government, in business and in academia. The diversity of needs, with skill requirements all across the spectrum from simple reporting using excel to complex data science and predictive analytics, Nationalism and attempts to slow or reverse globalization, most interested parties work independently and there is little history of collaboration, and on and on… The only way to address all of these restrictions is share stories based on data to compel Filipinos to become part of our advocacy. The data behind why we need to get better at data is clear, its the acceptance of what the data tells us and using even more data to guide our decision-making that we need to make clear.
- What ever time and money investments made into this advocacy will have amazing benefits. Maybe we can’t save all call center jobs from being threatened by A.I., but we can save a lot. Maybe we can’t turn every school into an engine that produces DSA skills graduates ready to contribute day one, but we can empower a lot. And maybe we can’t help every Filipino business infuse for DSA into their processes, but we an help 1,000’s. The time is now, The money is there. We just need to line things up so that our moonshot succeeds. And when we do, the Philippines will be a world hub for analytics unlike any other nation, primed and ready to deliver world class DSA services both domestically and abroad.
Analytics Leadership – DMAIPH is a founding member of the Analytics Association of the Philippines (AAP.PH) and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.
The Analytics Association of the Philippines and our DSA Moonshot
When I think about what we can accomplish with the AAP I think about some pretty big stuff.
Moonshot kind of stuff.
It took more then just a government initiative to put a man on the moon. It took an effort of thousands. And the support of millions.
For the AAP, our moonshot starts with advocacy which comes in the form of doing as much talking about DSA as possible.
Raising awareness among decision-makers is key. It is no longer an awareness about what is DSA (Data Science & Analytics). People get it.
Now it is an awareness of how Filipinos can use DSA in their business.
I get excited thinking about how the AAP can focus our message as thought leaders and look to continue to complement each other in ways that individual companies could never dream of.
We have been actively looking for speaking opportunities to push the message that DSA in the Philippines is of paramount importance. In many ways, even a matter of national security when you look at the threats of Artificial Intelligence, nationalism and political instability… impact OFWS and BPOs directly. The two biggest source of revenue in the country.
Outside the core group who have come together to get the association off the ground, we can empower the multitude of interested parties to help too spread our advocacy too.
I see us sharing our message of collaboration and the idea that a rising tide lifts all boats across every industry and from all sectors. Big and small, domestic and international, size and scope don’t really matter, we all need more analytics in our businesses.
If we get enough key players on board with the advocacy we will have a legit change to actually upskiil train 500,000 Filipinos to be DSA enabled in the next 5 years. That is the moon shot goal I’m dreaming about.
Analytics Leadership – DMAIPH is a founding member of the Analytics Council of the Philippines and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture.
We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.
Augmented Analytics: A.I., Machine Learning & Predictive Analytics
I recently spoke about Augmented Analytics: Trends in Artificial Intelligence, Machine Learning and Predictive Analytics.
Much has been made about the business implications of recent, rapid advancements in cognitive computing.
It’s no longer just a pair of eyes scanning data.
We now face the reality of advanced analytics tools to help human knowledge workers glean actionable insight from vast and deep lakes of historical, transactional and machine-generated information.
This is augmented analytics and it includes concepts like predictive analytics, machine learning and A.I. If these are terms you have a general familiarity with, but haven’t spent much time thinking about how the related to big data, analytics and data science, then you should.
Business analytics today can be done with MS Excel and maybe a good BI tool, but business analytics tomorrow will require augmented analytics skills.
Analytics in the Philippines – The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions.
DMAIPH was set up to facilitate these solutions and bring the talent and the business together. And that is exactly why I wrote Putting Your Data to Work, the first analytics guidebook designed specifically for the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can help you take advantage of this unique global opportunity.
Upcoming DMAIPH Analytics Trainings
Analytics is my passion. I love empowering businesses with the solutions they need to make more data-driven decisions. To that end, I went into business myself to do three things; (1) empower managers and leaders how to better use analytics in their organizations, (2) enable more data-driven business cultures and (3) provide hybrid, virtual staffing solutions. If I can ever be of any assistance, please let me know.
I’d like to invite to a few Upcoming Analytics Events. All events are in Ortigas unless otherwise noted. Here are a few of them:
- July 11-13 – Three Pillars of Data Science: Analytics, the Cloud and Data Storytelling
- July 24-25 – Sales Analytics: Achieving Quantity Through Quality
- August 3 – HR Predictive Analytics: Improving Talent ROI by Predicting Success
- August 22-23 – Actionable Analytics for Team Leads
- September 5-6 – Strategic Analytics for HR Managers
Case Studies and Exercises
In each training we will use case studies and group exercises throughout the length of the each class. In these activities, the group is divided into teams and each team will analyze datasets using the principals learned in the various learning sessions. These exercises will also use elements from the case studies as we progress from finding data, to conducting analysis on the data and finally presenting the data.
Learning Investment
Early Bird Exclusive Offer!!
P 6,000.00 + VAT (1 DAY), P 12,000.00 + VAT (2 DAY) or 18,000 + VAT (3 DAY)
Group Rate Discount (Minimum of 5)
Save 1K per person.
Regular Rate:
P 7,300.00 + VAT (1 DAY), P 14,600.00 + VAT (2 DAY) or 21,900 + VAT (3 DAY)
Special Faculty and Student Rates available.
DMAIPH offers a wide range of analytics centric training solutions for professionals and students via public, in-house, on-site, and academic settings. We tailor each training event to meet the unique needs of the audience.
If you need empowerment and skills enhancement to optimize the use of analytics in your organization, we are here to help. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to set up a free consultation to learn which of our DMAIPH analytics training solutions is best for you.
The Past Week Reminds Me Why I Love Analytics in the Philippines
When I left the U.S. five years ago, it was to chase a dream.
The dream although simple to me was one that many people thought impossible at the time… to see analytics becoming a topic of everyday conversations.
In business, in education, in the government and in the media over the past week, I have been part of conversations about how to empower 100,000s of Filipinos to get more analytics in what they do.
There is still so much to be done to turn this dream into a reality, but as I have talked with journalists, professors, political figures and business leaders, I keep getting the same result… the dream is now one that many share.
Some examples of the new reality…
The Analytics Association of the Philippines (AAP.PH) will be the umbrella on which so many analytics initiatives incubate, grow and prosper.
Schools like De La Salle – College of St. Benilde, the University of Asia & Pacific, and UP will continue to offer new and innovative courses built around regional standards for the enablement of data science and analytics.
New batches of students like CSB’s SMIT students taking Business Analytics subjects will enter the workforce armed with more skills then any batch before them. They kids are learning Tableau while still in school. How cool is that?
Advocacies like Augment BPO will rise up to address clear and present threats like the one that AI presents to the BPO industry.
And that’s just the tip of the proverbial ice berg.
It’s been a really good week. No, check that… its been a great week.
And it all reminds me of why I love this adopted country of mine so much.
The Augment BPO Data Science and Analytics Advocacy Project (Augment BPO) is empowering BPO Companies, Executives, and Workers in the Philippines to prepare for and address the clear and present danger posed by Artificial Intelligence Chatbots (AI Chatbots) to BPO revenue growth and jobs through Data Science and Analytics strategy planning, awareness building and upskill training.
DMAIPH is a founding member of the Analytics Association of the Philippines and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.
Top Data Science & Analytics Skills in Demand: 2017 vs 2022
One question I get asked a lot are what are the best skills to master for Data Science & Analytics (DSA) jobs right now?
Another question is what skills will be in demand five years from now.
With both questions, most of the ones asking are looking for specific applications or tools to learn. Often my reply is that it really doesn’t matter which tool or application you use as much as you get practical experience working with data.
My point is that job titles and technical skill sets come and go as technology evolves… what you really need to do is be in a place where your curiosity and critical thinking are continuously challenged. It helps to also be somewhere that encourages new solutions and has a culture that fosters innovation.
Not easy to find, but thats more important to me then what you learn now. That said, I still have to answer the questions with some sense of what to learn and master so…
Here are some of the top DSA skills needed right now:
- Management Reporting
- Advanced Excel
- Familiarity with Business Intelligence Tools
- SQL Coding for Teradata Databases
- Transforming Data Warehouses into Data Lakes
- Business Dashboards and Data Visualization with Tableau
- Predictive Analytics with R and Azure
- Predictive Model Building with SPSS
- Data Storytelling
By no means a exclusive list… if you do a quick search of job posting for DSA professionals you will not find two job posts with the exact same requirements. From where I sit, these are just the ones I see a lot.
When it comes to the future, I did a quick search and came up with this list…
Here are some of the top DSA skills likely needed over the next 5 years.
- Natural Language Generation and Text Analytics
- Human/BioMetric Analytics
- Machine Learning
- Prescriptive Analytics
- Chat Bot Design and Maintenance
- AI Virtual Assistants Design and Programming
- IoT Sensor Analytics
Again… not even close to a complete list, but you can get a sense of where things are going.
Assuming most companies mature past the basic analytics phase and that we continue moving towards AI solutions at the current pace, there will be a lot of new analyst jobs out there with new titles. Data Scientists will be busy solving a wide range of data challenges that currently still seem like Science Fiction today.
At least that’s my take as of now.
It will change.
The Augment BPO Data Science and Analytics Advocacy Project (Augment BPO) is empowering BPO Companies, Executives, and Workers in the Philippines to prepare for and address the clear and present danger posed by Artificial Intelligence Chatbots (AI Chatbots) to BPO revenue growth and jobs through Data Science and Analytics strategy planning, awareness building and upskill training.
Decision-Making, Analytics & Intelligence > Philippines 