Tag: philippines analytics training

Word Of The Day: Cohesive

From Jim Collins, Good to Great, “Organizational Health is about making your business function more effectively by building a cohesive leadership team, establishing real clarity among those leaders, communicating that clarity to everyone within the organisation and then putting in place structures to reinforce that clarity on an on-going basis”

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Full Definition of COHESIVE from Webster’s:  exhibiting or producing cohesion or coherence <a cohesive social unit> <cohesive soils>

Examples of COHESIVE

 Their tribe is a small but cohesive group.

Religion can be used as a cohesive social force.

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Being more cohesive. That is my goal for January 2015.

Let’s take this team of experienced and well intentioned individuals and mold them into a more effective force for the development of the business.

Lack of structure is can be the death knell of even the best companies.

Our structure needs to be more defined and transparent.

Let us commit to getting on the same page and demonstrating that from top to bottom.  After all, Homies help homies, always!

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The key challenge is coming up with metrics to measure the cohesiveness of your organization.  I have figured that out, so if you need help, connect with me and I will show you how.

Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership. 

Three Keys To A Successful Virtual Team

I’m borrowing this idea from an article called “Going Virtual: Hiring the Right Team for Remote Work”
Going Virtual: Hiring the Right Team for Remote Work

Among other things DMAIPH has a side business focusing solely on building and managing virtual analytics teams, based in the Philippines, for small and medium US based companies. In the past year we have set up three teams and the lessons we have learned about how to be successful validate the three points in the above article.

Key #1: Hire only people with significant work experience. I love working with fresh grads as they are mostly blank slates who you can empower and educate to fit your own vision. However, our experience here is that the best virtual employees are ones with significant office based experience.

One of the great benefits to setting up a virtual team in the Philippines is the large pool of former call center agents who have significant industry experience but have left due to family commitments. Tapping into that talent pool has been a huge boon for DMAI.

Key #2: Make every hire a trial hire until you determine fit. Attrition with virtual teams is by default pretty high as employees can have a lot less loyalty to a person they never meet. In addition, coaching and mentoring are challenging to do effectively online so its really important to find the right fit before entering into a long term partnership.

Another plus of doing business in the Philippines is that its standard to bring staff in on a six month temporary contract. After the six months they are evaluated and either released or picked up. We offer a standard pay increase at six months when a contract employee is normalized. Its really helped us build a core team of people who will be with us a long time while at the same time not forcing us to keep people around who really don’t want to be here.

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Key #3: Put barriers in the process of hiring new people. As we have evolved the virtual business we have become better and better about building screens that really do optimize the talent pipeline process. Like most companies we have a number of minimum requirements that help target the right applicants and we also mix in assessments that require the applicant to show some of the analytics skills we need.

The combination of experience, having them walk a mile in our shoes and making it kinda hard to get hired has really lead us to providing top end talent for a reasonable price.

Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

How I Use Logic As An Analyst

Here is a follow up to the student I am helping with her class assignment on Logic… She asked me how I apply logic as an analyst with an example and here is what I came up with.

How I Use Logic As An Analyst

According to Webster’s Dictionary, logic is “the science or art of exact reasoning” and analyst is “someone who is skilled at analyzing data”. The two definitions are where I start when how I think back to the application of logic during my career as an analyst.

To solve business problems you need data. You need to identify the right data, analyze it and communicate your results. In all three aspects of analysis work you need to employ logic.

Basil Rathbone as Sherlock Holmes
Basil Rathbone as Sherlock Holmes

When you are given a business problem to solve, say how to determine a market for a new project or trying to figure the cause behind a slowdown in production, you need to start with data. What data you get, how you get it and where you get it from is all driven by a combination of your business experience and logic.

Logic helps you eliminate data that useful to the problem at hand. One time when I was looking for data on current remittance flows to China, a logic driven approach would be to start looking at Chinese economic websites. Which I did using the science of logic.

Once I got some data sources on remittances from the US to China, I then used logic in my analysis. Is the data current? Is the source reliable? Is it relevant? Logic dictated that I not use sources that were more than a year old, where not from government sources and where directly providing data on remittances to China.

In my analysis I saw several patterns, most remittances where going to only two provinces. That is logical when you research to see that most immigrants to the US come from these two provinces.

And when I was ready to communicate my results, my choice on which application to use, what tone to use in my language and what visuals to use were all driven by my knowledge of the audience.

Since this was for a senior manager, well-versed in remittance patterns and very comfortable with big data speak, I just cut and past some charts from Excel into an e-mail and gave him 2-3 bullet points about the patterns I saw and noted my source. It was logical that he didn’t need a lot of explanation or easy to see analysis given his pedigree.

If this had been for a more general audience of say fresh grads who have never looked at this kind of data before, it would be logical to use PowerPoint, supply several descriptive notations and some easy to digest visuals that show remittance trends.

Trying to provide students with a report designed for senior managers is illogical for someone like myself with a lot of business analysis experience.

In the end, it is my opinion that few career paths call for a more consistent application of logic then does that of an analyst.

Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Analytics > Based on the Principles of Logic

One of my trainees recently asked me for some help with an assignment she had in her philosophy class. Now I am such a Star Trek fan aka Trekie, that of course the first thing that comes to mind in the character Spock.

I imagine that is anyone ever took a formal survey of analysts and analytics professionals, most would list Spock high on their list of “cool characters.” The use of logic to solve problems is a key plot point in several episodes and movies. Anyway, I digress…

The assignment is to look at the paperwork in a business and determine how logic and logical principles are applied. I look at logic as being used primarily in two different facets of paperwork.

1. to set priorities… using deductive reasoning to decide what priority is more important and which one to work on first. This is something that is hard to teach and a common interview question. Trying to determine if a person knows how to establish priorities tells you a lot about how logical they think.

2. to establish procedures… logic is used to set up a process like an assembly line or a pipeline where things are done in a routine that is most logical. Being efficient and optimizing a process require a lot of logic in the design and implantation of the process.

So for paperwork… the paperwork that gets done first is the highest priority like payroll… logic dictates that paying employees is the most important and logic helps you set up a process for paperwork… like if a form needs three signatures, you would use logic to set the order of whose signature you get first, second and third

When you have a problem with a process or too many priorities to accomplish all, you use logic to help you solve the problem.

Analytics, or the discipline of using data to drive decision-making in a business, is closely related. Logic is used to identify the data you need, logic is required to interpret the analysis and logic is needed to determine how bet to communicate your findings.

When you look at any business (or government, organization, structure, etc.), you need to employ logic to make that business run and paperwork is a big, big part of the resulting of using logic. Forms, reports, summaries, etc… they are all receptacles of logic that are used to keep things moving.

So when asked why I do what I do when it comes to the paperwork in my business, I am going to tell you because its logical to do it that way. Or as Spock might say, “Logic dictates how and why we use paperwork.”

General Analytics – Analytics is the application of using data and analysis to discover patterns in data. DMAIPH specializes in empowering and enabling leaders, managers, professionals and students with a mastery of analytics fundamentals. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you acquire the analytics mastery you and your organization need to be successful in today’s data-driven global marketplace.

13 Months in the Philippines – Lesson 13 – May 2013 – Exit Plans

Lipa City, Batangas, Philippines

At the end of April, I set a line in the sand. If we couldn’t line up enough co-marketed trainings and consulting gigs by the middle of the month, I would pull up stakes and head back to the US for a while. As the days went on we had several set backs as a key marketing partner decided to cancel the four training dates we had set up in May and a couple of potential consulting clients decided to wait on our training. In looking at expenses as well as several pressing personal issues it became pretty clear by the middle of the month that it was time for another change.

In looking at the amount of money we would need to keep things going versus the short-term revenue options the analytics suggested taking a pause and trying again once we have more capital. A lot of companies use data and analysis to look at where they’ve been, but not as many use analytics to help predict behavior. I think any solid predictive analytics exercise would suggest that there is a lot of money to still be made doing what we started. The market is there. The need is there. The raw talent is there. It’s just a matter of a better plan with more dedicated partners.

At about the same time, my partners also decided to officially disband BPO Elite. It has kind of just hung our there as an empty shell since October. I occasionally used the name and identity for people who new me as the man behind BPO Elite before I launched DMAI. It was a pretty sobering day to say the least when two years of work came to an end. However, it severed its purpose. It opened up doors, it allowed me to have the time of my life and it helped a lot of trainees achieve their dreams of finding jobs.

So after 13 months, I got on a plane and headed back to the United States a man who will never have to say he didn’t go all in for the sake of chasing his dream.

Little did I know, the labor and hard work of these past 13 months laid a foundation that would soon led to some amazing opportunities to come back and try it all again.

Analytics Tool > Business Intelligence Applications > http://www.gatner.com

Analytics Concept > Predictive Analytics > http://en.wikipedia.org/wiki/Predictive_analytics

YouTube Resource > http://www.youtube.com/watch?v=BjznLJcgSFI&feature=share&list=PL8D46F50D27222FD4

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business.

13 Months in the Philippines – Lesson 12 – April 2013 – The Wheels Come Off

Picture1Quezon City, Metro Manila, Philippines

April 2012, was a tough month. The challenge with filling training classes continued. We had three staff members depart for other opportunities. I ended a six-month engagement with my top client. It was time to switch gears again. We needed to pivot towards doing more outsourcing and consulting and less training.

One good things to come out of April, was the Social Media Analytics Workshop we held for a group of trainees for one of our clients. We discovered some pretty good talent and were able to put together a good team of analysts with a large range of analytics skills and social media savvy. There are a plethora of social media analytics tools built-in to just about every significant social media site. We also learned that the Philippines is the most social media driven country in the world. There is a higher percentage of Filipinos are online and actively using social media that with any other country.

I also continued to blog almost daily as I had learned from a good friend, is the key to monetizing your online business. You need fresh content that is relevant and engaging. You have that and you feed it to your audience on a regular basis, you can then start making a profit off it. Blogging about analytics is a key tool for analysts that’s often overlooked. Most analysts stay embedded in their silo. They focus on the data at hand and they master how to identify, inventory and integrate it. They accumulate a wealth of experience and knowledge and many are blogging about it.

However, in this case it was too little too late. Due to a series of personal and professional challenges it was time to think about what to do if revenue didn’t pick up quickly.

Analytics Tool > Analytics Blog > http://www.wordpress.com

Analytics Concept > Social Media Analytics > http://en.wikipedia.org/wiki/Social_analytics

YouTube Video > http://www.youtube.com/watch?v=JQYOmQRhzhM&feature=share&list=PL8D46F50D27222FD4

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business.

13 Months in the Philippines – Lesson 11 – March 2013 – Missed Opportunities

420Pasig City, Metro Manila, Philippines

March was lined up to be a very big month. We had 4 different training on the calendar as we continued to diversify our offering to get access to different types of clients and trainees. I continued to do media events and speaking engagements to push the brand. On paper the month should have led us to a very prosperous outcome and we would be well on our way to a healthy business model.

However, I underestimated a couple of things and overestimated our capabilities. This is exactly where so many small business efforts fail. Trying to do too much to soon. We did four different types of training; recruitment analytics, English for call center jobs, sales and marketing analytics and analytics for business leaders. If everything would have filled up I would have made over 100,000 PHP. But in the end I lost money on all four after costs of staff and venue were factored in. It’s the last time I did trainings without the help of a dedicated marketing partner.

I also overestimated my staff. One of my biggest weaknesses as a leader is that I tend to over trust and over challenge. I tend to treat employees as I wanted to be treated myself, but I forget they do not have the same level of experience and depth of passion I have. It sets them up for failure. And we failed miserably in our marketing, our recruiting, the quality of our product and our execution of strategy. I just got too excited and lost my discipline.

I also continued to do media events, but wasn’t capitalizing on them. Promoting myself is not easy. I can talk all day, but I forget the little things. Trinkets for the host, Shout outs to key business partners, mixing in a little Tagalog, staying on script. All valuable things that I can see now in hindsight I should have done better.

I really had uncovered a niche for training that I want to focus more on in the future. Recruitment Analytics training is something I am good at and something there is a dire need for in the Philippines.

Analytics Tool > Bullhorn > http://www.bullhorn.com

Analytics Concept > Recruitment Analytics > http://www.recruiter.com/recruitment-metrics.html

YouTube Resource > http://youtu.be/blx8IuHsmCA

Analytics in the Philippines – The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions. DMAIPH was set up to facilitate these solutions and bring the talent and the business together. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can help you take advantage of this unique global opportunity.

Lesson 10 – February 2013 – The Future is Bright

What Analytics Can Do!

Mandaluyong City, Metro Manila, Philippines
In February, for the first time in ten months I made a profit. You hear that the typical new business takes a year or more to make a profit. I had been a very flexible and nimble business leader and let my business evolve as opportunities came up. It seemed like all the hard work, sacrifice and money spent has been worth it. To take a quote from my all time favorite book, The Tale of Two Cities, “It was the best of times, it was the worst of time.” It was all a matter of perspective.

I was encouraged by several things. We had our most successful training event in February making a nice profit on my first public training geared towards young professionals and entrepreneurs. We also turned a profit with my first training focused on recruitment analytics, which was my first attempt to do something besides the basic analytics intro class. We had a couple of lucrative consulting gigs in the works. I was set for several media appearances and there was a lot of buzz building on our social media sites. I had a couple of speaking engagements lined up as schools to help set up more trainings down the road. The people I had hired earlier started to get into the swing of things and for the first time I thought we had enough people to fine tune our story and tell it to the world. Basically I was executing every aspect of the business plan I had set forth back in November.

As an analyst I felt pretty good about the ROI on our trainings, we had young and hungry staff willing to work for cheap to get the experience, my revenue was diversified and we were meeting our training head count expectations. I took on another trainee to work with a client’s marketing efforts and I was doing all this without the overhead of an office. We started getting into infographics. A fairly new trend in analytics and data visualization. I found a free info graphics tool and went crazy! A picture is worth a thousand words and a good infogrpahic is worth a thousand rows of data! Hehe!

Analytics Tool > Info Graphics > http://www.infographicsarchive.com/create-infographics-and-data-visualization/

Analytics Concept > Data Visualization > http://en.wikipedia.org/wiki/Data_visualization

YouTube Resource > http://www.youtube.com/user/Piktochart

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business.

Lesson 9 – January 2013 – New Beginnings

139Ortigas, Metro Manila, Philippines

January 2013 got off to a great start. I set up a training, had a partnership with an events management company set up one in February, I filmed my first promotional video, and we had an official kick off party launch. I looked back at all the lessons I had learned in 2012 and focused in on two key ones; better marketing partnerships and charging more for the trainings.

There are so many important elements to a good marketing campaign. I learned a lot during my time with Wells, but hadn’t done a great job of them up till now. One thing was we needed a video. Something with me talking about analytics in away that gave people a chance to both better understand the topic and walk way feeling that I’m the best person to teach them about it. After some miscues we finally got it right. Another lesson is to have another voice be the one talking me up. We partnered with an events management company to get me in the media and put some polish on things. I guested on a number of TV and Radio shows and we started to sponsor more high profile events.

The next thing to do was reload the staff. At the end of 2012, I was down to one staff and no trainees. I decided to go all in with hiring more staff to help with the marketing and get our message out much broader then before. And with the media exposure we had content, we just needed to get it in front of as many people as possible. Based on the data available, I knew that our best bet was to train young professionals who could pay 3000 PHP for the training and then refer friends and co-workers. So that was the heart of our plan.

At the end of the month I was exactly where I wanted to be, the business had every sign of taking off and reaching the heights I had in mind.

Analytics Tool > KD Nuggets > http://www.kdnuggets.com/

Analytics Concept > Cost Benefit Analysis > http://en.wikipedia.org/wiki/Cost%E2%80%93benefit_analysis

YouTube Resource > http://youtu.be/A0rFj0WVqDQ

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business.

13 Months in the Philippines – Lesson 8 – December 2012 – Holidays in the Philippines

IMG_1114 Kalookan, Metro Manila, Philippines

As 2012 came to a close, things really started to slow down. I took full advantage of this to prepare of a big launch of DMAI in January. We didn’t go home for the holidays, and ended up just staying in Makati to enjoy Christmas and New Years. And boy was it memorable.

The Winter Holidays in the US start with Thanksgiving. That’s when the malls have huge sales and you start seeing Christmas lights and hearing Christmas music in the malls. However in the Philippines that starts in September. So, but December I was pretty fatigued from hearing and seeing the Christmas cheer and looking forward to finally seeing the day come and pass.

There were a couple of additional interesting lessons I learned. From the period between Christmas and just after New Years, all movies show in Manila are Filipino made films. No Hollywood blockbusters or international films. It’s both good and bad, it allows Filipinos to relish in their own productions and guarantees viewing for films that might otherwise be missed. However, they are of course all in Tagalog. I went to one and got some of it, its was a romantic comedy so most of the jokes don’t need translation, but boy wouldn’t it be nice if they had subtitles.

The other one that really stands out is the fireworks. In the US we do fireworks in a big way on July 4th. There are also some on New Years or Veterans Day or Memorial in places, but fireworks really cant be enjoyed when its cold so for the most is just Independence Day. In the Philippines in Christmas Eve, Christmas, New Year’s Eve and New Years Day. Staying on the 10th floor of a corner condo in Makati I could see fireworks all around from Pasay to Manila to Makati. Big and Small. It was amazing. And after the smoke was so thick it was like fog. It was truly amazing.

From an analytics standpoint I took away a couple of things. Know your holidays. For example, if you are an American company doing business in the Philippines know the holidays so you can keep your people happy. The second is that someone needs to do some analysis on the lost revenue of just showing Filipino films. They still make good money, but it has to be tough on the cinemas to sacrifice profit for art over a two-week period where everyone is at the malls.

Analytics Tool > Enchantment > http://www.guykawasaki.com/enchantment/

Analytics Concept > Business Partnership > http://en.wikipedia.org/wiki/Business_partnership

YouTube Resource > http://youtu.be/f66naHGTsFU

My Analytics Story – My passion is solving problems by bringing together the best talent, cutting edge technology and tried and true methodologies. DMAIPH is all about empowering people towards better Decision-Making through the use Analytics and business Intelligence. This is what I do best. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly for a free consultation about getting more analytics into your career and your business.