Building Our Brand

I had the privilege of working for the bank that is routinely ranked as one of, if not the top banking brands in the world. In my 15 years with Wells Fargo I learned some very valuable lessons about branding and how it can be used not just in marketing but across the organization to bring about a sense of enchantment to both customers and employees.

Having that experience, I continue to guide DMAI in a similar direction. We have a great logo, a clear mission to become the top name in analytics in the Philippines, a great tagline in Making Data-Driven Decisions and my name and face have come to stand as one of the more recognizable players in the BPO industry in the Philippines.

We have built a solid brand. Now as we grow, the challenge is to keep pushing the brand forward with equal amounts of consistency and innovation. We have a great story to tell when it comes to our origins, our evolution as a business and our role in the future of analytics in the Philippines.

With that in mind, I want to firmly establish some DMAI Brand Guidelines for all of our print, online and social media marketing efforts. We have a great team working on building the brand, so imagine how much more impactful we can be if we follow these simple points:

  1. Stick with red, white, blue and black. Look at the great brands of the world and you will notice the always have the same colors in use. McDo has Red and Gold. IBM has blue and white. Apple is silver.
  2. Size of fonts should always be readable (big enough to see without looking at it closely). You can never have a font size too big. If you can’t read something from 10-15 feet away, the message you are trying to convey is powerless. Verdana is the most easy to read font form either close up or far away.
  3. Company Name should always be DMAI (Decision- Making, Analytics and Intelligence). Ever since we started the company year 2013, we’ve been using the term DMAI in Social Media, Radio Guesting’s, Seminars and Speaking Engagements. There are 3 different companies under the DMAI umbrella already and soon we will be adding a 4th. BDO is BDO in public even though its legal name is Banco de Oro Unibank Inc.
  4. For job fair marketing materials (banners, standees, flyers, brochures) you can either use pictures of the employees with or without me, never with me alone. Always include the logo and avoid being wordy. Our message when it comes to hiring has to be about our team members.
  5. For all non-job related marketing materials, this is where we leverage my image. My name and face give us a lot of mileage within the academic and professional worlds. I really have successfully become the biggest name in analytics in the Philippines. Let’s keep maximizing that fact.
  6. For FB paid ad, layouts may not include images compromised of more than 20% text. Simple is best. Lots of open space, a catchy image and the bare minimum use of text. 90% of our FB messages are viewed on mobile devices.

I hope these points help guide us all in our marketing efforts. DMAI is well on its way to being a powerful and successful brand, and as Wells Fargo’s brand says… “Together, we will go far.”

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Why The Philippines? The Shift In Services Across The Globe Leads to My Adopted Country

“The world is currently witnessing a fundamental reorganization in the way services are delivered to customers. This is what is behind the movement to outsource. It’s a lot more than just saving money by shipping jobs overseas.” – Harvard Professor Robert E. Kennedy

In his book the Services Shift, Kennedy outlines 5 primary reasons for this shift in services. All 5 have a great deal of influence on why the Philippines has become the call center capital of the world.

The globalization of services, in which different tasks are being carried out by different individuals in different locations, is about gaining access to the best combination of talent, resources and markets.

  • Technological Innovations like easy access to the internet and stored data.
  • Emerging Market Growth in traditionally closed markets
  • Global Macroeconomic Liberalization of government polices toward trade
  • The Corporate Imperative to both reduce costs and improve quality
  • The Convergence of a Global Business Culture based on the English language and American business models.

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There are so many forces for this move to outsource and analytics has moved to the top of everyone’s wish list of things to look globally for.

If you have been thinking about getting your feet wet in setting up a team in the Philippines, I can help. I have set up a dozen different teams of all shapes and sizes for various U.S. companies.

Adding a team in the Philippines will add a lot of value to your business, so connect with men and we can discuss a specific solution for you.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

SWOT > Great Tool For Analysts To Know

One of the reasons I love working with students is often something that is old to me and to many analysts, is actually new to them. SO getting to explain SWOT to students, or in this case having a student share with me their understanding of SWOT is pretty cool.

SWOT can be very helpful in general consulting and also in process optimization projects that many analysts find themselves assigned to.

How the SWOT ANALYSIS helps the business

One of the best way of evaluating a business unit opportunities is conducting the SWOT Analysis. Using a SWOT Analysis in your business, you can provide a necessary tools and information to establish your goals and objectives. And it will measure the progress of the business. The Strengths’ and the Weakness and the Weaknesses will be the inside Factors; the Opportunities and Threats will serve as the exterior factors.

Evaluating the Strengths

Evaluating what does the company do well, does the company has strong sense of purpose and the culture to support that purpose and is the company strong in its market. It could be your marketing expertise, or your excellent customer service. It’s important to try to evaluate your strengths in terms of how they compare to those of your competitors.

Recognize the Weaknesses

Recognizing the weaknesses will aid the decision-making process designed to improve you’re company. Don’t just make a list of mistakes that have been made but instead learned from what happened. Be prepared to hear things you may not like, but which, ultimately, may be extremely helpful. Business weaknesses can include accessibility of product, higher prices than other competitors and poor quality of products and services. By this you can minimize your weaknesses.

Look for the Opportunities

In this section you can identify what are the new opportunities for your business and interesting trends which you can take advantage of.  Example of opportunities includes potential new uses of products or services, social factors and the use of marketing or promotional techniques to market the business.

Be ready for the Threats

Threats to your business can be also as weaknesses and can be adversely affect your business but it can be a short- term circumstances that can be resolved immediately. For external Threat it could be new legislation or a new competitor in your market and for internal threats could include the company’s skill or staff shortage.

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The Secrets of Money Ball Recruiting

http://youtu.be/6MStL5QIyCw

“There are rich call centers, with big budgets and huge recruitment teams. There are poor call centers with small budgets and just a few people. Then there is 50 feet of crap. And there is us.”

I conducted a Recruitment Analytics Training yesterday and shared one of my methodologies. Based on the movie (and book) Moneyball, I talked about how to be successful you need to find undervalued candidates who other call centers have passed on.

“If we try and play like Convergys in here (with our recruitment efforts), we will lose to Convergys out there (on the streets looking for talent)”.

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So we need to boil down the recruitment process to the one thing most important for our business in every single employee.

Some of my points:

  1. We spend too much time looking for trainable skills like Good English, Good Communicators and Good Interview Takers.
  2. We need to stop hiring job hoppers and people looking to move up without having paid their dues.
  3. The one skill set we cannot teach, that we need to start making our top priority… is dependability.
  4. Will they show up on time every day for work is the single biggest need we have.

So that’s the one personality trait we are placing at the top of our recruitment process. We need to probe and dig and research, to find out will they be someone who will show up for their shift everyday.

That’s our “get’s on base” metric like in MoneyBall.  We can’t help the customer if we are not at work ready to help the customer.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

What Is Strategy?

http://bakerstreetpublishing.com/decisioncoaching/2015/02/12/what-are-the-strategic-decisions-we-face/

I came across this perfectly timed blog post on LinkedIn. Tomorrow we will be having our first real leadership planning session in a while and we have a lot of topics on the agenda.

However, before we get into the nitty gritty, I will spend the first part of the meeting talking about strategy. And these concepts will form the core of that conversation.

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“Every business must have three things to be successful: good leadership, good strategic decision making, and the ability to execute. “

  • Good Leadership: To me this means inspiring and empowering team members to take the initiative, to be bold in problem solving and being able to balance client, customer, business and team member needs.
  • Strategic Decision-Making: Taking a logical and data-driven approach to decision-making is the best way to map out your business plan.
  • The Ability to Execute: Good leaders know how to implement decisions quickly and efficiently because they work in a sound framework of empowerment and intelligence.

Looking at closely at the data is key part of this. Good leaders do much more than just manage, and it’s important to constantly remind ourselves of this.

Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Five LinkedIn Tips To Grab Attention From A LinkedIn All-Star

By now its clear that LinkedIn is the best way to network for job openings, new clients and professional partnerships. There really is nothing else like it when it comes to linking you to new opportunities.

As I’ll be speaking to a half dozen audiences in the next few weeks on a range of analytics topics, the one point of advice I will give every attendee is to get the maximum out of LinkedIn.

Here are 5 tips that guide me in being a LinkedIn All-Star:

  1. Have a professional AND engaging profile picture. You can go a little casual here with dress, but you definitely need to maintain a professional appeal to people. Make sure you smile and look engaging. It’s a biased and unfair world, but looks really do matter. I’ll be honest, my blue eyes are a selling point so I make sure they standout. We all have our own eye catching features… don’t waste them.
  2. You need a catchy headline. Use the space at the top of your profile wisely. I use my tagline, making data-driven decisions. It needs to stick. Think of catchy logos, mottos and taglines and use something that is personal to you and shows your passion.
  3. Use the summary wisely. This is like your cover letter or professional objective. What you write here greatly impacts how much further a recruiter will read. Like the headline it has to speak to your passions and show a real person not just another job seeker. Keep it short and simple. 2-3 sentences that engage and enchant. I talk about training and analytics the merger of my passion and my top skill set.
  4. Get some great recommendations. Focus on finding advocates who will sell you based on solutions you have provided, problems you fixed or business that you generated. These recommendations are the only thing that’s proof you are good at what you say you are good at. Maximize their effectiveness like I did by asking people who can talk about what I did to make their lives better.
  5. Join lots of relevant groups. Groups are the best way to expand your network and connect with people who are doing the same things you want to do and/or can influence hiring decisions. LinkedIn is all about networking and posting and sharing on groups is the key to being noticed. Get and stay active.

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Here is the original article I based my five tips on. They are pretty universal, but you can always take the extra 10 seconds to share your source and give credit: http://www.ion-search.com/news/5-ways-to-ensure-that-your-linkedin-profile-grabs-a-recruiters-attention-social-hire/

What Makes DMAIPH a Successful Outsourcing Partner?

Updated on 10/31/16

Our top focus is keeping your customers happy! If an outsourcing company like DMAIPH is doing things right, its seamless. Your customers will get the exact same level of service if they talk to someone in your corporate office as they would if they talk with our team in the Philippines.

We are not just some vendor providing service… WE ARE YOUR COMPANY.

We have already proven this with an online auction site based in Boston, a pharmaceutical sales consulting business in Houston and a social media networking service from New Jersey among a half dozen others.

Here are some reasons to adopt an outsourcing partnership with DMAIPH:

  1. Lower costs: With no overhead, our partners save as much as 50% by outsourcing!
  2. Time savings in hiring and training staff: Hiring the wrong person can and will cost your company money in the long run. Let us take that risk away from you.
  3. Well trained workforce to handle customer needs and concerns. We train based on your requirements.
  4. No need to invest in and maintain high end infrastructure and technology. We got that covered.
  5. Feedback: You will get information from your outsourced contact center about where your programs have troubles. What’s working, what’s not? By being 6,000 miles away we have a different perspective then those in your own office.

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Contact us today for a free consultation. DMAIPH has been providing outsourcing solutions to U.S. based small and medium sized business for over 3 years.  Our offices in the Philippines are set up with state of the art technology and staffed with top local talent.

Analytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

Time Consuming Tasks, Your Small Business Should Outsource

Many entrepreneurs and small business owners reject outsourcing because of the perceived extra cost.

However, they fail to calculate the value of opportunities lost because they sank too much time into energy-sapping tasks best left to others.

DMAIPH has a team of top talent that can take on several of the things you are doing that eat up way to much of your precious time.

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We specialize in:

  • Graphics Design
  • Social Media
  • Market Research
  • Competitor Intelligence
  • Customer Feedback
  • Data Mining
  • Basic Analytics
  • Administrative Support

We can also build you a business dashboard using the free and easy to use Tableau Public (www.tableaupublic.com) business intelligence tool. Our team of analysts will also show you how to use Tableau Public to make more data-driven decisions in your business.

Contact us today for a free consultation. DMAIPH has been providing outsourcing solutions to U.S. based small and medium sized business for over 5 years.  Our offices in the Philippines are set up with state of the art technology and staffed with top local talent.

Analytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

Limiting You Core Values To Just 3

https://www.linkedin.com/pulse/you-have-more-than-3-core-values-think-again-dave-kerpen?trk=tod-home-art-list-small_2

For DMAIPH, I have infused 3 core values into everything we do. They come from having seen companies succeed and seeing companies fail. The ones who succeed have the in common. Here they are:

Partnership

Integrity

Teamwork

For my the core valued of any business starts with the partnerships is has with its industry. For public trainings its all about having a robust network. Being able to get new business, mine existing business, and bringing back old business all comes out of strong partnerships.

Integrity is also super important. Being honest and doing the right thing. Have an identity that makes one thing of likability and trustworthiness. When you have that you take care of your customers, your employees are satisfied and engaged, and you ability to partner gets much easier.

And the third value is teamwork. Teamwork is based on trust. And trust comes from integrity amount partners. Work partnerships, between employer and employee and between each employee with their peers all lead to a more vibrant teamwork.

DMAIPH stands for strong partnerships among analytics providers and consumers, for being know for our rock solid integrity, and for engaged and empowered team we have.

What are your 3 Core Values?

If you cant recite them of the top of your head, then you probably have too many.

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Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

 

Measuring You Marketing Opportunity

Came across this really cool, yet super simple visual illustrating how to frame your market opportunity for start-ups and entrepreneurs.

http://steveblank.com/2011/03/08/a-new-way-to-teach-entrepreneurship-the-lean-launchpad-at-stanford-class-1/

Start with the total available market.

market1

How many people would want/need your product or service?

How large would the market be in $ if every demand was met. What would that look like in terms of total number of product bought or services rendered?

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Next determine your maximum market share.

market 2

How many customers can use the product or service?

How many have the money to buy it?

How much can I possible produce?

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Now you can build a target market.

market 3

Who am I going to sell to first?

How will I let them know about me?

If I see everything possible to my target market how much would that be?

Sometimes it is the simplest visuals that mean the most.