The Secrets of Money Ball Recruiting

http://youtu.be/6MStL5QIyCw

“There are rich call centers, with big budgets and huge recruitment teams. There are poor call centers with small budgets and just a few people. Then there is 50 feet of crap. And there is us.”

I conducted a Recruitment Analytics Training yesterday and shared one of my methodologies. Based on the movie (and book) Moneyball, I talked about how to be successful you need to find undervalued candidates who other call centers have passed on.

“If we try and play like Convergys in here (with our recruitment efforts), we will lose to Convergys out there (on the streets looking for talent)”.

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So we need to boil down the recruitment process to the one thing most important for our business in every single employee.

Some of my points:

  1. We spend too much time looking for trainable skills like Good English, Good Communicators and Good Interview Takers.
  2. We need to stop hiring job hoppers and people looking to move up without having paid their dues.
  3. The one skill set we cannot teach, that we need to start making our top priority… is dependability.
  4. Will they show up on time every day for work is the single biggest need we have.

So that’s the one personality trait we are placing at the top of our recruitment process. We need to probe and dig and research, to find out will they be someone who will show up for their shift everyday.

That’s our “get’s on base” metric like in MoneyBall.  We can’t help the customer if we are not at work ready to help the customer.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

What Is Strategy?

http://bakerstreetpublishing.com/decisioncoaching/2015/02/12/what-are-the-strategic-decisions-we-face/

I came across this perfectly timed blog post on LinkedIn. Tomorrow we will be having our first real leadership planning session in a while and we have a lot of topics on the agenda.

However, before we get into the nitty gritty, I will spend the first part of the meeting talking about strategy. And these concepts will form the core of that conversation.

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“Every business must have three things to be successful: good leadership, good strategic decision making, and the ability to execute. “

  • Good Leadership: To me this means inspiring and empowering team members to take the initiative, to be bold in problem solving and being able to balance client, customer, business and team member needs.
  • Strategic Decision-Making: Taking a logical and data-driven approach to decision-making is the best way to map out your business plan.
  • The Ability to Execute: Good leaders know how to implement decisions quickly and efficiently because they work in a sound framework of empowerment and intelligence.

Looking at closely at the data is key part of this. Good leaders do much more than just manage, and it’s important to constantly remind ourselves of this.

Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Five LinkedIn Tips To Grab Attention From A LinkedIn All-Star

By now its clear that LinkedIn is the best way to network for job openings, new clients and professional partnerships. There really is nothing else like it when it comes to linking you to new opportunities.

As I’ll be speaking to a half dozen audiences in the next few weeks on a range of analytics topics, the one point of advice I will give every attendee is to get the maximum out of LinkedIn.

Here are 5 tips that guide me in being a LinkedIn All-Star:

  1. Have a professional AND engaging profile picture. You can go a little casual here with dress, but you definitely need to maintain a professional appeal to people. Make sure you smile and look engaging. It’s a biased and unfair world, but looks really do matter. I’ll be honest, my blue eyes are a selling point so I make sure they standout. We all have our own eye catching features… don’t waste them.
  2. You need a catchy headline. Use the space at the top of your profile wisely. I use my tagline, making data-driven decisions. It needs to stick. Think of catchy logos, mottos and taglines and use something that is personal to you and shows your passion.
  3. Use the summary wisely. This is like your cover letter or professional objective. What you write here greatly impacts how much further a recruiter will read. Like the headline it has to speak to your passions and show a real person not just another job seeker. Keep it short and simple. 2-3 sentences that engage and enchant. I talk about training and analytics the merger of my passion and my top skill set.
  4. Get some great recommendations. Focus on finding advocates who will sell you based on solutions you have provided, problems you fixed or business that you generated. These recommendations are the only thing that’s proof you are good at what you say you are good at. Maximize their effectiveness like I did by asking people who can talk about what I did to make their lives better.
  5. Join lots of relevant groups. Groups are the best way to expand your network and connect with people who are doing the same things you want to do and/or can influence hiring decisions. LinkedIn is all about networking and posting and sharing on groups is the key to being noticed. Get and stay active.

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Here is the original article I based my five tips on. They are pretty universal, but you can always take the extra 10 seconds to share your source and give credit: http://www.ion-search.com/news/5-ways-to-ensure-that-your-linkedin-profile-grabs-a-recruiters-attention-social-hire/

Seven Tips For Marketing Graduates

Next week I will be speaking at a couple of different schools about marketing careers. As always I will focus on marketing analytics and how the most successful marketing efforts are data-driven.

With that in mind , here are my Seven Tips:

  1. Align Your Passions – Find ways to do what you love and all the hard or boring stuff will be much easier to deal with. Build on your passion and everything else will follow.
  2. Show Up Every Day – Can’t see it enough. The business needs you, the customers need you and your team mates need you.
  3. Build Your Network – Always be in a networking mindset. Think how this next person can help you achieve something.
  4. Offer Solutions – Come to meeting with some ideas. Take time to write things down. Do your homework.
  5. Tell Stories – Being able to engage a group of people to take action is the single most important skill that no one really teachers marketers.
  6. Always Have Data – Never, ever, ever base your plan on gut. The data is out there, and if its not then you need to create it.
  7. It’s All About Making Money – In the end, marketing is all about increasing revenue. You need to make the company more money with you and your plan then without it. Its really that simple.

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So obviously, there is a whole lot more to it. But each of these tips are things that marketing professionals need to be thinking about every day.

And one more thing… if you don’t already have a network started on LinkedIn, you are already falling behind the pack.

What Makes DMAIPH a Successful Outsourcing Partner?

Updated on 10/31/16

Our top focus is keeping your customers happy! If an outsourcing company like DMAIPH is doing things right, its seamless. Your customers will get the exact same level of service if they talk to someone in your corporate office as they would if they talk with our team in the Philippines.

We are not just some vendor providing service… WE ARE YOUR COMPANY.

We have already proven this with an online auction site based in Boston, a pharmaceutical sales consulting business in Houston and a social media networking service from New Jersey among a half dozen others.

Here are some reasons to adopt an outsourcing partnership with DMAIPH:

  1. Lower costs: With no overhead, our partners save as much as 50% by outsourcing!
  2. Time savings in hiring and training staff: Hiring the wrong person can and will cost your company money in the long run. Let us take that risk away from you.
  3. Well trained workforce to handle customer needs and concerns. We train based on your requirements.
  4. No need to invest in and maintain high end infrastructure and technology. We got that covered.
  5. Feedback: You will get information from your outsourced contact center about where your programs have troubles. What’s working, what’s not? By being 6,000 miles away we have a different perspective then those in your own office.

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Contact us today for a free consultation. DMAIPH has been providing outsourcing solutions to U.S. based small and medium sized business for over 3 years.  Our offices in the Philippines are set up with state of the art technology and staffed with top local talent.

Analytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

Time Consuming Tasks, Your Small Business Should Outsource

Many entrepreneurs and small business owners reject outsourcing because of the perceived extra cost.

However, they fail to calculate the value of opportunities lost because they sank too much time into energy-sapping tasks best left to others.

DMAIPH has a team of top talent that can take on several of the things you are doing that eat up way to much of your precious time.

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We specialize in:

  • Graphics Design
  • Social Media
  • Market Research
  • Competitor Intelligence
  • Customer Feedback
  • Data Mining
  • Basic Analytics
  • Administrative Support

We can also build you a business dashboard using the free and easy to use Tableau Public (www.tableaupublic.com) business intelligence tool. Our team of analysts will also show you how to use Tableau Public to make more data-driven decisions in your business.

Contact us today for a free consultation. DMAIPH has been providing outsourcing solutions to U.S. based small and medium sized business for over 5 years.  Our offices in the Philippines are set up with state of the art technology and staffed with top local talent.

Analytics Outsourcing – DMAIPH has successful set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

Limiting You Core Values To Just 3

https://www.linkedin.com/pulse/you-have-more-than-3-core-values-think-again-dave-kerpen?trk=tod-home-art-list-small_2

For DMAIPH, I have infused 3 core values into everything we do. They come from having seen companies succeed and seeing companies fail. The ones who succeed have the in common. Here they are:

Partnership

Integrity

Teamwork

For my the core valued of any business starts with the partnerships is has with its industry. For public trainings its all about having a robust network. Being able to get new business, mine existing business, and bringing back old business all comes out of strong partnerships.

Integrity is also super important. Being honest and doing the right thing. Have an identity that makes one thing of likability and trustworthiness. When you have that you take care of your customers, your employees are satisfied and engaged, and you ability to partner gets much easier.

And the third value is teamwork. Teamwork is based on trust. And trust comes from integrity amount partners. Work partnerships, between employer and employee and between each employee with their peers all lead to a more vibrant teamwork.

DMAIPH stands for strong partnerships among analytics providers and consumers, for being know for our rock solid integrity, and for engaged and empowered team we have.

What are your 3 Core Values?

If you cant recite them of the top of your head, then you probably have too many.

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Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

 

Building Business Dashboards > One Of My Favorite Things To Do

Per Wikipedia, a business dashboard is “an easy to read, often single page, real-time user interface, showing a graphical presentation of the current status (snapshot) and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance.”

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Whenever I talk to an audience about business dashboards, I always start out with this mouth full of an explanation. Because thats what dashboards do… they take a lot of complicated data and break it down into a few powerful visuals that provide insightful and actionable intelligence. Actionable being the key term.

My favorite dashboard builder is Tableau, and I instruct all my trainees to use Tableau Public (it’s free) to get some hands on experience in building dashboards. Qlikview is also pretty cool at building user friendly boards. There are several others that have free or trial versions. Gartner does and annual review of BI tools with a special focus on the ones who best provide an easy to use dashboard builder. Below is a sample dashboard.

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“Numbers have an important story to tell. They rely on you to give them a clear and convincing voice. ” – Stephen Few, the grandfather of Business Dashboards.

Don’t Be A Recruitment Dinosaur, You Need To Be Thinking Mobile First

Per monster.com… As more consumers set aside laptops in favor of smartphones, iPads and other tablet computers, job seekers expect to be engaged with videos, job notifications and quick follow-up. Many experts say that recruiters must learn to adapt their recruitment strategy to these platforms.

Today’s mobile job seekers have different expectations and look for:

  • Instant updates about new jobs via their mobile devices
  • Immediate feedback to their job application
  • Recruiting videos to watch on their mobile devices
  • Engaging, interactive content from employers

Recent Facebook data for here in the Philippines shows that as much as 90% of job applicants will apply via mobile for the same job they would pass up if looking at the post via a laptop or desktop.

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And according to CareerBuilder’s 2013 Candidate Behavior Study, 65 percent of workers who search for jobs via mobile devices will leave a website if it isn’t mobile-friendly, and – possibly worse – 40 percent walk away with a more negative opinion of the company.

You have to think Mobile first if you want to attract 18-24 year old Filipinos for jobs in the BPO Industry.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

Understanding Business Analytics Outline

I’m scheduled to speak to do a workshop on Understanding Business Analytics in mid February. I will be followed by a 1 hour Analytics Overview with a couple hundred students. Pretty excited about this!!

And to make it even more awesome… its in Cebu!

Scope:

(1) Provide a 6 hour presentation on Understanding Business Analytics to 15-20 faculty members (Core Group).  (2) Provide a 1 hour presentation on an Overview of Business Analytics to a student group. Both presentation will include exercise and discussion in addition to the lecture.

Timeline:

  1. The presentation with the Core Group will be from 9:00AM- 3:00PM.
  2. The student overview about Business Analytics from 3:00PM- 4:00PM.

Core Group Content:

  1. An orientation about the concept of Business Analytics (60 minutes)
  2. Current Trends in Analytics for the Philippines (60 minutes)
  3. Analytics Group Exercise: Let’s Find Some Data (60 minutes) – will need internet access via smartphones, tablets and/or laptops.
  4. Lunch
  5. Discussion about Descriptive Analytics, Predictive Analytics and Big Data (60 minutes) – will need internet access
  6. Demonstration on how to use Tableau (30 minutes)
  7. Questions and Answers (30 minutes)

Student 420Group Content:

  1. An quick orientation Business Analytics (15 minutes)
  2. Analytics Group Exercise: (15 minutes)
  3. Demonstration on how to use Tableau (15 minutes)
  4. Questions and Answers (15 minutes)

My absolute favorite thing to do in the world is to get college students excited about analytics careers!!!!