I Have Always Admired People Who Have “Grit”!

DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

In short we are looking for a people who have grit!

http://www.forbes.com/sites/margaretperlis/2013/10/29/5-characteristics-of-grit-what-it-is-why-you-need-it-and-do-you-have-it/

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Came across this interesting Forbes article. What makes up “grit”?

1. Courage

2. Conscientiousness 

3. Follow Through

4. Resilience

5. Excellence

Yeah, I got those. 🙂

So do most of the people who I surround myself with.

Grit is something that got me to where I am and will get me to where I’m going.

Do you have grit?

DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques and the grit they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

DMAIPH Help Wanted > Curiosity Above All Else

DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics.

Working with DMAIPH will ensure you are tapped into the best of the best when it comes to analytics in the Philippines.

This is far more then just a simple office job and much more rewarding then your typical customer service or call center job.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

We are currently hiring for the following positions:

Office Based (in Ortigas)

  •  1 Senior Marketing Analyst1 to oversee company branding, training materials, and social media content publications. Potential opportunity to work partly from home. (Pay range is 25-30K depending on experience)
  • 1 Junior Marketing Analysts/Admin Assistants to assist with trainings, social media marketing and administrative office duties. (Pay range is 10-23K depending on experience)
  • 1 Hybrid Marketing/Recruitment Analyst to assist with recruitment when we have openings and to spend the rest of time on internet research, social media marketing and assisting with training.  (Pay range is 18-25K depending on experience)

All positions come with government mandated benefits, a competitive salary based on experience and with a large degree of job flexibility.

However, fresh grads, undergrads and even high school grads are encouraged to apply. DMAIPH does not discriminate based on age, appearance or social status.

To join the  DMAIPH team, send a resume now to analytics@dmaiph.com

If you are a curious person by nature, we want you!

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Analytics is the application of using data and analysis to discover patterns in data. DMAIPH specializes in empowering and enabling leaders, managers, professionals and students with a mastery of analytics fundamentals. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you acquire the analytics mastery you and your organization need to be successful in today’s data-driven global marketplace.

7 Reasons for Filipinos To Get into Analytics Right Now

Some people ask why did I come to the Philippines.

Why did I leave a great analytics career at Wells Fargo and move 6,000 miles away to set up a business?

Was it just for the money? What really motivated me?

Am I worried about the current political forces that can potentially divide my home country and my adopted country?

Am i really gonna stick it out with the Philippines?

Well the answer to all those questions is simple. For the past 5 years I have worked to help empower Filipinos with more analytics. I will keep doing it as long as I can because I have faith in this country, the Filipino people and my ability to make a difference.

Below are 7 reasons why I believe what I believe. And these have held true for the past 5 years and will most certainly hold true for at least the next 5 years.

7 Reasons for Filipinos To Get into Analytics Right Now

  1. Huge Growth Opportunity
  2. Awesome Salaries
  3. Global Demand
  4. Empowers Curiosity
  5. Technology Driven
  6. Unlock Your Potential
  7. The Sky is the Limit

I will write a series of blog posts with more detail on each of the 7 points, but the bottom line is that for someone like me who has a passion for teaching analytics, there is no where in the world better to be.

The Huge Growth Opportunity of Analytics in the Philippines. I see this an undeniable fact  that both global and domestic forces are pushing the Philippines forward to new types of jobs and new skills sets that will likely continue to boom.

The Awesome Salaries Filipino Analytics Professionals Can Earn. There is a lot of money to be made if you are a data geek and the amazing rise in salaries and the salaries being offered to fill new positions are very high. The need for analytics talent is driving a buyer’s market.

The Global Demand for Analytics Talent is Looking at the Philippines Right Now. There just aren’t enough people across the globe who can do analytics well. Like with call centers and with OFWs the Philippines is considered a top potential source of talent.

Filipino Companies Who Get Analytics Empower Curiosity. When you come across a domestic company that understand analytics you find truly engaged employees. They know they are valued because the see the data and it empowers them to be curious and to think outside the box.

Filipinos with an Affinity for Technology are Natural Born Analysts. Social Media, Programming, IT. Computer Science… there are a number of factors at play that imbue the millennial workforce with a penchant for working with data to solve problems.

Analytics Careers in the Philippines can Unlock Your Potential. The need to fill all levels of analytics jobs creates opportunities for quick advancement. It its generally merit based, so the harder you work the more opportunity you can create for yourself.

The Sky is the Limit for Analytics in the Philippines. There is no where to go but up. On both a country wide as well as an individual level, there is really no hard ceiling on what we can do. It really is completely up to us how high we go.

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General Analytics – Analytics is the application of using data and analysis to discover patterns in data. DMAIPH specializes in empowering and enabling leaders, managers, professionals and students with a mastery of analytics fundamentals. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you acquire the analytics mastery you and your organization need to be successful in today’s data-driven global marketplace.

Web Content Analyst/Jr. Graphic Designer – Home Based

DMAIPH is looking for (3) Web Content Analysts/Jr. Graphic Designers. These hybrid positions are predominately home based, full-time positions. Ability to attend training, meetings and team activities in our office in Ortigas Center, Pasig City, Metro Manila is also required.

Set schedule with weekends off.

Probable shifts are 4pm-12:30am, 6pm-230am, 8pm-4:30a, Monday PM/Tuesday AM to Friday PM/Saturday AM.

Web Content Analysts will work for a U.S. Based client that has an e-commerce site dedicated to online sales of baby and infant related products including clothes, accessories and merchandise.

Ideal Hires Would Be

  • People who know social media, having good typing with low error rate, basic excel skills, project management experience, decent English
  • Possibly one will be a graphic designer as well to source, resize and clean up images so have complete and accurate product catalog.

This is a non-voice, back office role, but applicants with call center experience a plus.

Duties include:

  • Data Validation using product web sites.
  • Data Encoding into a master google document.
  • Analysis of product web sites for additional items to be added.
  • Validate historical data of products already listed on the web site and/or database.
  • Web Content publishing using client publishing tool
  • Basic graphic design experience with ability to crop pictures and adjust file size.

Successful candidates will be able to demonstrate a strong work ethic who can follow directions, can complete their assigned shift on time every day and have good time management skills.

Work quality is the most important aspect of the job, so attention to detail and ability to accurate encode product data is a must.

Requirements:

  • At least a basic comfort using Microsoft Excel/Google Docs for data encoding.
  • Previous work experience in customer service, officer work of service crew preferred.
  • An interest, if not experience in graphic design.
  • Able to take directions in English.
  • A pleasant attitude and professional appearance.
  • A working computer/laptop that can access the internet consistently.
  • Home Internet access

Compensation:

  • Total monthly compensation around P20,000 for a predominately work from home position.
  • Starting salary depends on experience, but the position base is P16,000 a month.
  • After six-month probationary period, health benefits and paid leave will be made available.
  • Additional performance based incentives can be achieved. Up to P3,000 a month.
  • Up to P1,000 in tax-free internet.
  • Possible 5-10% performance bonus upon normalization.
  • Complete 40 hours of work. This is a full-time job commitment.
  • Annual performance evaluation and compensation increases.
  • Standard employee benefits as mandated by Philippine law.

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Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage

DMAIPH and IBA will be at the Job Quest PH Trinoma Job Fair – Nov 23&24

DMAIPH is looking for candidates for the following positions:

  • Marketing Analyst
  • Junior Marketing Analyst
  • Administrative Analyst

These positions will primarily be based in our Ortigas office, but will require some work in the field at DMAIPH training events. Occasional work from home is also possible.

Interviews will be conducted on site.

Invaluable Business Analytics Corp. (IBA) is collecting resumes for the following positions:

  • Customer Care Analyst (Office Based in Ortigas)
  • Social Media Analyst  (Home Based)
  • Graphic Design Analyst (Home Based)
  • E-mail Marketing Analyst (Home Based)
  • Desk Top Support Analyst (Office Based in Ortigas)

Interviews for the Customer Care and Desk Top Analyst will be conducted on site.

All positions are full time and follow standard requirements as per Philippines Labor Law.

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DMAIPH is an international company that specializes in analytics training and consulting both in the U.S. and the Philippines. DMAIPH offers a variety of analytics training and consulting solutions including Data Analytics, Fundamentals of Business Analytics, and HR & Recruitment Analytics.

 

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IBA is a company based in Ortigas that provides 24/7 services for clients in the United States.  Services include customer service calls, email customer support, tech support, graphic design work and e-mail marketing.

Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

DMAIPH – Junior Marketing Analyst/Administrative Assistant

DMAIPH is looking for a Junior Marketing Analyst/Administrative Assistant. This hybrid position is office based, full-time positions working out of our office in Ortigas Center, Pasig City, Metro Manila.

Set schedule with weekends off.

Duties include:

Marketing duties may include:

  • Social Media Posting
  • E-mail Campaign Blitzes
  • Internet Research
  • Data Entry/Encoding

Administrative duties may include:

  • Assisting with Payroll
  • Assisting with Time Keeping
  • Front Desk Receptionist
  • Buying/Picking Up Office Supplies

Successful candidate will be able to demonstrate a strong work ethic who is able to follow directions, can be at work on time every day and have good time management skills.

Requirements:

  • At least a basic comfort using Microsoft Excel for data encoding.
  • Previous work experience in sales, customer service, office work of service crew preferred.
  • An interest in graphic design to make simple online marketing materials.
  • Able to take directions in English.
  • A pleasant attitude and professional appearance.

Compensation:

  • Starting salary depends on experience, but the position base starts at 15,000 PHP a month.
  • After six-month probationary period, health benefits and paid leave will be made available.
  • Additional performance based incentives can be achieved.
  • Up to P2,500 in tax-free allowances.
  • Possible 5-10% performance bonus upon normalization.
  • Complete 40 hours of work. This is a full-time job commitment.
  • Annual performance evaluation and compensation increases.
  • Standard employee benefits as mandated by Philippine law.

This is not a sales or customer service call center job. 

Perks include going to job fairs, industry conferences, public trainings and in-house corporate trainings. This is not a typical desk job.

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Analytics Jobs – DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Working with DMAIPH to find work, hire analytics talent or set up analytics teams will ensure you are tapped into the best of the best when it comes to analytics in the Philippines.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

 

 

 

Using Data Analytics to Assess Work Ethic

When you oversee the growth of a team from 6 to 100 employees in just over a year like I have, one of the biggest challenges you face is keeping up with recruitment requirements. When in rapid expansion mode, it is easy to lower standards and fall into a “just fill the seat” mentality. When this happens, high attrition generally follows.

One way to try and curb high attrition rates is to get better at measuring candidate work ethic. For most people assessing the work ethic of candidates is something that seems very subjective and not something that is east to apply metrics too. And in with that assumption, you are missing some very easy data points to capture and use in being more analytical in your recruitment process.  Let me highlight three data points to capture in the recruitment process that have a strong correlation to work ethic.

  • Timeliness
  • Resume Quality
  • Preparation for Interview

We all make note of these items during the process, and often include them in the overall evaluation of the candidate. But rarely is anyone capturing these items as data and using it to help measure work ethic and use it to predict work ethic once employed.

Timeliness is simple. Where they early, on-time, late, really late or a no show for any of the interviews in the process. If people are early or on-time it’s a positive and can show a general behavior once employed. On the other hand if a pattern of being late or not showing up is already evident before being hired, why would you expect that to change once they are part of your team?

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One thing that is common here in the Philippines is dramatic excuses for being late or missing interviews. If you are or ever have done recruiting here, I am sure you can rattle of a long list of excuses; family emergency, death of a loved one, getting sick, and stuck in traffic being the ones I hear the most. Its easy to dismiss the excuse as a valid reason to be late or not show, but time and time again when we hire people who started like this, they don’t stick around. Putting a weight behind timeliness is extremely important. Over time you can track the attendance patterns of people you hired with low timeliness scores and I guarantee you that you will see a strong correlation between the two.

Resume Quality is also something that generally has a direct reflection on the candidate’s level of professionalism. If you are expecting someone to treat your business with respect and hard work, yet their resume is out of date, incomplete and/or full of typos, once again you are fooling yourself. Im sure we all think at some point the resume is just a resume and bad candidates can have good resumes and vice versa. Well if you do think that, then don’t you owe it to yourself to start tracking data to validate that. When you find you are mistaken, and bad resumes general equal bad employees, you can thank me. Come up with simple scoring system. Like an English teacher would grade a paper. Grade the resume and add the data to both your decision-making and your data analysis.

One of the deal breakers for me when I interview is how prepared is the candidate. When I ask them how did the hear about the job, and they say a friend told me to apply I get concerned. My follow up being did you research the company before coming here. When they say I didn’t. Its pretty close to an automatic fail. If a friend told them about the job, but they didn’t do anything to learn about the company it’s a clear sign they are not taking this serious. So why would I expect them to take their job serious once they start. Again come up with a simple scoring system to indicate how did they hear about the job, what kind of research did they do about the company and how much knowledge do they come in with about the job they are applying for.

So there, you go. That’s how you can add some powerful analytics to your recruitment process. Come up with you own measurements for timeliness, resume quality and interview preparation. Use them along side the tests and assessments and interviews, to build a more complete candidate profile. All track these data points over time to compare to data once they are an employee like schedule adherence, productivity and quality of work. I promise you, you will see strong correlations between the pre hire and post hire data.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

 

em·pa·thy > the ability to understand and share the feelings of another

From Our Recent Customer Care Empathy Training for the DMAIPH team

em·pa·thy > the ability to understand and share the feelings of another.

Per Webster’s… Empathy is

…the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.

Per Wikpedia…

Empathy is the capacity to understand what another person is experiencing from within the other person’s frame of reference, i.e., the capacity to place oneself in another’s shoes.

So any way you slice it, empathy is about feeling the pain of another in a way that helps ease some of that pain.

Empathy training is sorely lacking across the call center industry as this kind of soft skills training is taught like a technical skill. You can’t just lecture of empathy. You have to role play and write open ended scripts and practice it until its second nature.

If DMAI is to succeed, we need to have better the average empathy training. If we want to be a great company then we need to have best in class empathy training to make sure we are there for our customers.

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Analytics Leadership – DMAIPH specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture. We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Building An Employee Engagement Road Map

My good friend and BPO colleague, Martin Conboy’s most recent blog is pretty awesome and well timed for my leadership meeting on Monday.

http://theoutsourcing-guide.com/strong-employee-engagement-exceptional-customer-experience/

Here are a few of his key points:

“Employee engagement is a workplace methodology designed to ensure that employees are committed to their organization’s goals and values, inspired to contribute to organizational success, and are able at the same time to enhance their own sense of well being.”

When I think about all the places I have worked over the years from scooping ice cream, filing library books, teaching, customer service, business analytics to setting up call centers, I often reflect on the cultural lessons I gained from those experiences.

As Martin says, engagement is a direct result of the methods  used to drive a business… its how people are bossed, managed and/or lead. That impacts how people feel about and treat each other. Most people generally look at their job as just a job, but they look at their co workers as friends or even family.

When companies are able to get people to think of their job with the same level of interest they think of their co-workers, then you have an indicator of engaged employees, That is far from the only one, but its an easy to see indicator.  They go to lunch together, but do they work together to solve problems for the customer?

“Creating exceptional customer experiences and engagement requires understanding and mapping the customer’s journey. Likewise employee engagement is dependent on creating exceptional experiences based on understanding and mapping the employee’s journey.”

Mapping the journey… from pre-hire, to job offer, to onboardinng, to training, to production, to coaching, to mentoring, to career development. Is it all mapped out? If not its hard to have good employee engagement. Are there leaders within the organization that help others read the map? If not then most employees are going to get lost. The journey will not likely be a success without the map and people who know how to both read the map and teach others how to read it.

Thanks Martin for the inspiration.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

Don’t Be A Recruitment Dinosaur, You Need To Be Thinking Mobile First

Per monster.com… As more consumers set aside laptops in favor of smartphones, iPads and other tablet computers, job seekers expect to be engaged with videos, job notifications and quick follow-up. Many experts say that recruiters must learn to adapt their recruitment strategy to these platforms.

Today’s mobile job seekers have different expectations and look for:

  • Instant updates about new jobs via their mobile devices
  • Immediate feedback to their job application
  • Recruiting videos to watch on their mobile devices
  • Engaging, interactive content from employers

Recent Facebook data for here in the Philippines shows that as much as 90% of job applicants will apply via mobile for the same job they would pass up if looking at the post via a laptop or desktop.

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And according to CareerBuilder’s 2013 Candidate Behavior Study, 65 percent of workers who search for jobs via mobile devices will leave a website if it isn’t mobile-friendly, and – possibly worse – 40 percent walk away with a more negative opinion of the company.

You have to think Mobile first if you want to attract 18-24 year old Filipinos for jobs in the BPO Industry.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.