Category: Analytics Outsourcing

Philippine BPO’s urged to prepare for Artificial Intelligence

Sharing from the Global Chamber® Manila Newsletter

April 7, 2017

Philippine BPO’s urged to prepare for Artificial Intelligence

An American technology and business expert urges Business Process Outsourcing (BPO) companies to prepare for the disruption that will be brought about by artificial intelligence (AI). The Department of Science and Technology (DOST) recently held a talk about how to prepare for the time when intelligent computers take over call center agents’ jobs.

Dr. Ted Ladd, who is on a lecture tour of the Philippines, says the technology for artificial intelligence is already here. While some experts say AI’s impact on BPO’s will be felt in five years, Ladd says BPO’s and entrepreneurs should already be preparing for this and start looking for new opportunities that will be opened up by AI. According to Ladd, “We don’t have to wait for the industry to show cracks before entrepreneurs prepare new solutions.“  AI is not just going to create new products or services but will create new business models which entrepreneurs could take advantage of.

DMAIPH is working on a new learning session offering entitled Surfing Into The Storm; A Guidebook on How to Turn Your Call Center into an Analytics Hub. Stay tuned for more info on the upcoming course.

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You can also catch the topic on Augmented Intelligence: Robotic Process Automation in BPO at the Digital Transformation Summit on May 24 & 25 at SMX Aura Convention Center, BGC

As a founding member of Gloabl Chamber Manila, DMAIPH specializes in a variety of analytics consulting solutions designed to empower analysts, managers and leaders with the tools needed for more data-driven decision-making. We have helped dozens of companies get more analytics in their business. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can tailor an analytics solution made just for your unique requirements.

HR & Recruitment Analytics: Win The Talent War (Mar 28 in Ortigas)

Updated 11/19/16

It’s pretty clear to anyone who is paying attention that the current talent acquisition challenges facing BPO’s in the Philippines is getting worse at an alarming pace.

This trend is echoed across the planet as we have had a global failure in approaches to preparing the youth for the careers we need them to fill. There are several initiative underway in the Philippines to address this, but at this point its just a drop in the bucket when you look at the projections for talent with analytics skills, management potential and a strong work ethic.

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Check out our next training on March 14 in Ortigas. Here is the link >>>

I recently came across this post on LinkedIn that outlined 5 things that we need to work together to do to make sure the generation hitting the workforce now and especially the generation now in school, ready for prime time.

The talent shortage is particularly serious at the middle-management level as companies dither over how to develop high-potential entry-level employees into more senior roles within their organisations.

Solving it requires planning for the long-term and building a talent investment strategy into the corporate culture, which suggests that solving the talent shortage calls for new thinking, new approaches, and collaboration on an industry-wide scale.

Relying on the traditional education path – universities – to fill the talent needs won’t work because that will take years. We a faster solution – one that combines a multi-pronged approach, and one that is collaborative across all players in the business.

The article concludes with five ways of helping to solve the talent crisis threatening companies small and large all across the globe.

  1. Industry collaboration: Industry leaders joining forces to work with universities, colleges and trade associations to develop specific education programs to fill the expected openings.
  2. Expanded in-house and external education options: A growing number of firms are developing their own education programs making full use of senior existing internal expertise.
  3. Job rotation programs: A ‘talent exchange’ rotation to promote cross-functional development, which would also keep employee interest.
  4. Formalised knowledge transfer: Capturing people’s knowledge before it “literally walks out of the door” into retirement.
  5. Becoming an employer of choice: Taking steps to ensure that the company is an attractive place to work by providing competitive salaries linked to a valued career path.

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DMAIPH can help you by consulting with your management team on how to get ahead of the curve, by providing training to your team on how to optimize your talent acquisition an retention programs and/or by providing you with talent to fill your open positions.

HR & Recruitment Analytics – The recruitment and retention of top talent is the biggest challenge facing just about every organization. You really have to Think Through The Box to come up with winning solutions to effectively attract, retain and manage talent in the Philippines today.

DMAIPH is a leading expert in empowering HR & Recruitment teams with analytics techniques to optimize their talent acquisition and management processes. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn how to get more analytics in your HR & Recruitment process so you can rise to the top in the ever quickening demand for top talent.

DMAIPH will be at TechTonic 2017

On July 29-30, 2017, DMAIPH will be joining one of our oldest business partners, PMCM Events Management, for a two day event dedicated to innovation.

#TechTonic2017

https://www.facebook.com/TECHtonic2017/

Per Webster’s the definition of innovation is: the introduction of something new; a new idea, method, or device.

Analytics is a key piece of innovation in today’s information age. With so much big data out there to use in decision-making, it is paramount to ones success to be able to take advantage of all the exciting innovations out there.

With that in mind, I will be giving a short talk about analytics and how many innovations come out of the discovery of a new opportunity from analyzing business day.

Check us out at the  DMIAPH booth, where we will be passing out information on upcoming trainings, our analytics solutions and selling my book, Putting Your Data to Work, an analytics guidebook for the Filipino professional.

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DMAIPH is a highly engaged leader, sponsor and participant in analytics events across the U.S. and the Philippines. As an Analytics Champion I write, blog, speak and lecture about analytics in a wide variety of forums. I authored several publications on analytics including my latest book, Putting Your Data to Work. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about where I will be talking about analytics next.

Aligning a business strategy to drive an organization forward requires a robust analytics solution. Businesses who have good analytics tend to be much more profitable and efficient then ones that do not. DMAIPH has helped dozens of companies in both the U.S. and the Philippines with adding more data analysis in their business strategy. We have joined up with our key business partner PMCM Events Management to showcase our solutions at #TechToniPH in July 2017.

DMAIPH Help Wanted > Curiosity Above All Else

DMAIPH hires, refers and connects Filipino analytics talent. The Philippines is at the center of the action when it comes to solutions to the global need for analytics.

Working with DMAIPH will ensure you are tapped into the best of the best when it comes to analytics in the Philippines.

This is far more then just a simple office job and much more rewarding then your typical customer service or call center job.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out how to take advantage of this booming opportunity.

We are currently hiring for the following positions:

Office Based (in Ortigas)

  •  1 Senior Marketing Analyst1 to oversee company branding, training materials, and social media content publications. Potential opportunity to work partly from home. (Pay range is 25-30K depending on experience)
  • 1 Junior Marketing Analysts/Admin Assistants to assist with trainings, social media marketing and administrative office duties. (Pay range is 10-23K depending on experience)
  • 1 Hybrid Marketing/Recruitment Analyst to assist with recruitment when we have openings and to spend the rest of time on internet research, social media marketing and assisting with training.  (Pay range is 18-25K depending on experience)

All positions come with government mandated benefits, a competitive salary based on experience and with a large degree of job flexibility.

However, fresh grads, undergrads and even high school grads are encouraged to apply. DMAIPH does not discriminate based on age, appearance or social status.

To join the  DMAIPH team, send a resume now to analytics@dmaiph.com

If you are a curious person by nature, we want you!

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Analytics is the application of using data and analysis to discover patterns in data. DMAIPH specializes in empowering and enabling leaders, managers, professionals and students with a mastery of analytics fundamentals. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you acquire the analytics mastery you and your organization need to be successful in today’s data-driven global marketplace.

Decision-Making Using Analytics and Intelligence in the Philippines

One of the cool analytics tools that WordPress provides its users is a list of keywords that are used by search engines that guide someone to a WordPress page.

Every once in a while, I review the keywords to see if there are ones I should add to my SEO process.

A recent one that caught my attention was “decision analytics Intelligence Philippines”. Maybe someone was looking for me, but I think it is cool that it came up in this combination.

I mean I selected the name of the company only because I had originally intended to call the company Dan Meyer Analytics Inc.

But that seemed a little too vain so I turned DMAI in to Decision-Making, Intelligence & Analytics and added the PH for Philippines.

SO that’s the story behind the name and its awesome to see the name is drawing more attention to me and my business.

Because there is nothing I love more than empowering Filipinos to use analytics to enhance their decision-making and up the intelligence of their business.

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General Analytics – Analytics is the application of using data and analysis to discover patterns in data. DMAIPH specializes in empowering and enabling leaders, managers, professionals and students with a mastery of analytics fundamentals.

Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you acquire the analytics mastery you and your organization need to be successful in today’s data-driven global marketplace.

Learn Analytics Leadership From The Analytics Council of the Philippines

The Analytics Council of the Philippines was founded in December 2016.

Our mission is to serve as a forum for furthering the training, teaching and use of analytics across the Philippines.

Our mission statement and upcoming events will be posted soon.

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DMAIPH is a founding member of the Analytics Council of the Philippines and specializes in arming the Data-Driven Leader with the tools and techniques they need to build and empower an analytics centric organization. Analytics leadership requires a mastery of not just analytics skill, but also of nurturing an analytics culture.

We have guided thousands of Filipino professionals to become better analytics leaders. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to discuss a uniquely tailored strategy to ensure you are the top of your game when it comes to Analytics Leadership.

Analytics Ain’t Cheap, Nor Should It Be!

Garbage In, Garbage Out is a common phrase I hear a lot when people talk about bad analytics.

Dirty, unstructured, error-filled, and/or inaccurate data is the bane of any good analyst.

SO when I saw a friends post asking about how to explain to a potential client that basically wanted an analytics solution done on the cheap, I suggested he not pursue that client.

If  you are creative and have the ability to be innovative with solutions, you can have good analytics that are affordable.

There are a number of BI tools out there that have free versions. You can do a lot of pretty awesome stuff in excel. So technology doesn’t have to be a factor.

You can also send people to reasonably priced training programs or have them self learn using online resources. That can save money.

But when it comes to the people. You get what you pay for. And if you want to go cheap on compensation for analytics professionals you will pretty much guarantee a bad outcome.

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Analytics Outsourcing – DMAIPH has successfully set up Filipino analytics teams for over a dozen U.S. based businesses. Offering both virtual and office based teams that specialize in problem solving using data, new technology and analytics techniques is our strength. Finding and empowering analytics talent is increasingly challenging, but we have it down to a science. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to learn more about how to set up an analytics-centric team in the Philippines.

Let’s See How the Wind Blows: YouTube Video

For those who missed it: On CGTN, #Philippines and #ASEAN economies and security hang in the balance as Donald Trump takes over as U.S. President. Happy to add my perspective to current events impacting business in the Philippines.

Analytics in the Philippines – The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions. DMAIPH was set up to facilitate these solutions and bring the talent and the business together. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can help you take advantage of this unique global opportunity.

Global Demand for Analytics and Data Science Talent

There are not enough analytics experts and data scientists to go around.

I say this a lot.

Just did a quick google search to put some recent data points and commentary to back up what I say.

The mass adoption of big data has seen companies across sectors scramble to hire enough data scientists to glean insights and drive decision making.

A decade ago, explaining data science to employers was challenging. Few people understood the value of a skill set that combines computer science, statistics, operations research, engineering, business insights and strategy and the impact it can have on a business.

But things have changed over the last five years. Not only has the term “data science” become commonplace, but data scientists have become highly sought after in the marketplace

According to a 2015 MIT Sloan Management Review, 40 percent of the companies surveyed were struggling to find and retain the data analytics talent. And the picture is starting to look even bleaker.

International Data Corporation (IDC) predicts a need by 2018 for 181,000 people with deep analytical skills, and a requirement five times that number for jobs with the need for data management and interpretation skills.

A report by McKinsey & Company is frequently referenced, stating that by 2018, the United States alone could face a shortage of 140,000 to 190,000 people with deep analytical skills as well as 1.5 million managers and analysts with the know-how to use the analysis of big data to make effective decisions.

Deloitte’s Analytics Trends 2016 report notes that while there is a rising number of university analytics and data science programs (more than 100 just in the U.S.), they nonetheless can’t crank out enough sufficiently trained people to meet demand.

Consequently, the report recommends that companies should:

  • Actively recruit on campuses with data analytics programs.
  • Develop internships and student projects both as a recruiting tool and to groom students for an efficient transition to the general business world and company culture.
  • Establish meaningful and rewarding career paths with an infrastructure in place most likely to interest and attract new talent.

In a recent blog post, Facebook listed a number of tips for students to prepare for such fields. Chief among them: “Take all the math you can possibly take,” including probability and statistics. (And while you’re at it, the company recommends, make sure you take some computer science, and try to squeeze in engineering, economics, philosophy of knowledge, and the latest brain research, too.)

One of the reasons I am so bullish about 2017, is that appetite for analytics and datas science is through the roof. Finally, everyone is starting to get serious about how to infuse their decision-making with more data.

DMAIPH specializes in empowering and enabling leaders, managers, professionals and students with a mastery of analytics fundamentals. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly to find out what we can do to help you acquire the analytics mastery you and your organization need to be successful in today’s data-driven global marketplace.

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Sources

http://www.business.com/recruiting/big-data-big-problem-coping-with-shortage-of-talent-in-data-analysis/

https://techcrunch.com/2015/12/31/how-to-stem-the-global-shortage-of-data-scientists/

https://content.pivotal.io/blog/mckinsey-report-highlights-the-impending-data-scientist-shortage

http://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/big-data-the-next-frontier-for-innovation

https://code.facebook.com/posts/384869298519962/artificial-intelligence-revealed/

 

 

 

The Huge Growth Opportunity of Analytics in the Philippines

The Philippines is standing on the precipice of a huge opportunity.

We are in a similar place to where we were 10 years ago when the Call Center Industry was just taking off.

Now instead of becoming a global hub for customer service calls, the opportunity is becoming a center for analytics and data science.

There is nowhere to go but up.

Here is why…

  • A well-documented need for analytics talent globally.
  • A youthful workforce of English speakers with an affinity for Western Culture.
  • Leadership from within the government and higher education pushing the inclusion of analytics and data science into college and even high school curriculums.
  • A vibrant work force of young professionals that have experience working for international companies and assisting people from all over the world.
  • A strong sense of self-preservation in the BPO industry to offer “up the value chain” services to their clients.
  • Industry leaders and business owners with an insatiable appetite to keep the county’s economic momentum in growth mode.
  • A collection of thought leaders, analytics experts and actual data scientists that are
    highly motivated to lead the country to data-driven success.

There are undoubtedly many more.

The bottom line is 2017 is looking like it will be the year the analytics and data science are firmly established as strengths of doing business in and with the Philippines.

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Analytics in the Philippines – The Philippines is at the center of the action when it comes to solutions to the global need for analytics. Blessed with a solid foundation of young, educated and English speaking workforce, companies around the world are look for Filipino analytics talent to fill analytics positions. DMAIPH was set up to facilitate these solutions and bring the talent and the business together. Contact DMAIPH now at analytics@dmaiph.com or connect with me directly so we can help you take advantage of this unique global opportunity.